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“Great renovations. solid staff” 4 of 5 stars
Review of Embassy Suites Chevy Chase Pavilion

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Embassy Suites Chevy Chase Pavilion
3.5 of 5 Hotel   |   4300 Military Rd. NW, Washington DC, DC 20015 (Upper Northwest)   |  
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Ranked #13 of 133 Hotels in Washington DC
GreenLeadersSilver level
provincetown, United States
1 review
“Great renovations. solid staff”
4 of 5 stars Reviewed 2 days ago NEW

We stay here every year during the holidays. it's attached to a nice little mall that has all the necessities such as coffee, pharmacy, and access to the metro. they just did a substantial renovations but it was still quite affordable. If you're visiting friends and family near the DC/Maryland border; this is where you should stay.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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50 reviews from our community

Traveler rating
    34
    13
    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
irwin, United States
1 review
4 of 5 stars Reviewed 2 days ago NEW

bring headphones to gym and a towel and drink. food was ok . parking is without valet or directions. the food is restaurant is nothing special , not very healthy. very noisy at night due to parties at the restaurant

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 3 days ago NEW

Stayed with family in a one bedroom king suite. The hotel itself has a modern look to it. Very clean. Friendly staff that makes sure you have everything you need. Made to order eggs was a plus in the complimentary breakfast. The snacks were also a nice touch to the free happy hour (although choice of drinks was limited).

However, three things that are preventing me to give this a 5 rating:
1. They should monitor who comes into their bar/dining area during happy hour. Non-hotel guests have simply just walked in and lounged around. If they're going to allow this, at least have a policy that they are accompanied by guests that stay in the hotel.
2. Parking is not free. I understand that they share the parking garage with the mall but a better discount rate will make all guests happy.
3. Room wi-fi is not free. They do have areas in the hotel where they let you access the internet for free. However, in general, I just believe all hotels should provide free internet access.

Overall, stay was a good experience. Pool and gym looks well maintained. Good location. Would recommend.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 days ago
Dear xcar82 -

Thank you very much for staying with us and for sharing such a detailed review online. I am happy to hear that you enjoyed your stay and did want to follow-up on your notes as well.

For our evening reception, we are now hosting, as you know, in our new outlet Willie's Bar which is open to the public. We offer our evening reception to guests with the Brand selections but also offer a discount to guests on other beverages as well. For outside guests we offer happy hour pricing, our full menu (which is also available during our evening reception for a cost), and all of the amenities of a full service bar. While this is still very new for us and we are still working to ensure a great experience for our guests and outside customers, we believe we have a good mix so far but appreciate the comments so we can stay focused and make sure all visitors have an exceptional experience.

The parking for us is a bit of a challenge as we pay the same parking rate as do parkers paying the garage directly. The advantage we have is when charging the same $26 a night for parking, we can provide unlimited in\out access which, depending on the time can provide a savings and also, on checkout day you can leave your car until you are ready to depart without paying extra time which also provides a value.

Finally, with our renovation we rebuilt our WiFi infrastructure, added significant bandwidth but maintained our pricing at $14.95 per day, while still providing free access in our business center. While we would love to be able to offer more amenities in addition to our complimentary breakfast, evening reception, health club and suites, there are significant costs that go with providing the areas best WiFi service. The service is included for AT&T wireless subscribers and HHonors Gold and Diamond level but unfortunately, that is all we can offer complimentary at this time.

We hope to have you back with us in the future and I hope that my comments will also help answer any questions you may have had during your visit. Thank you again for sharing a very positive review and for staying with us - we do appreciate it!

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taneytown, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Excellent hotel with great service. The room was very comfortable and the extras was very nice. Especially loved the evening complimentary drinks and the breakfast was very good. Highly recommended this hotel if staying in the D.C. area.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 days ago
Dear Lonnell B -

Thank you for being our guest and for sharing such a great review online. We appreciate the note and happy to hear that your were able to experience several of our amenities including and especially our breakfast and evening reception!

Thank you again for sharing a tremendous review and we hope to have you back as our guest soon.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Plata, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Hotel Staff were VERY friendly and super accommodating. The food served was delicious and always freshly prepared. The hotel appearance is an A plus. The suite was not only clean and beautiful, but super spacious and smelled amazing! And the bed was "OMG" comfortable. I would stay at this Embassy Suites EVERY SINGLE TIME I NEED A DC HOTEL. One of the BEST hotel experience I have had. There were MANY nearby restaurant, shopping and entertainment choices...all in walking distance to the hotel. I will recommend this hotel to all I meet.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 days ago
Dear Dedra R -

THANK YOU! Really, thank you for a tremendous review and endorsement and thank you for staying with us. We appreciate the great comments and more than anything else, the recommendation to others is absolutely the best compliment we can ever receive.

We look forward to having you back with us soon and promise to ensure that YOUR hotel in Washington DC continues to exceed your expectations every visit. Thank you!

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
1 review
5 of 5 stars Reviewed 4 days ago NEW

My husband and I recently stayed at this hotel, and had a wonderful experience. Not only is it very convenient with the metro and a mall (with shops and restaurants) in the same building. The customer service was outstanding. During our stay, one of the maids must have dropped my flat iron while cleaning, because upon returning to the room I noticed the on/off switch was broken. I immediately reported this to the front desk. There was no hassle of any kind. Lauren, kindly apologized and said she would be happy to replace it and would even pay the extra for next day shipping, knowing it was a tool I use daily. She again apologized and promptly took care of it. She was in contact with me via email to let me know status of shipping etc. This was, in my opinion, top notch customer service. We will definitely stay there again, and again when in the D.C. area.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 days ago
Dear bandersonnc -

Thank you very much for your visit and for sharing your review online. I am very sorry that we damaged your flat iron during your visit but I do know (and am glad to hear that you also agreed) that Lauren was all over it and made sure to take care of you as quickly as possible.

We hope to have you back with us in the future for a completely incident free visit and thank you for commenting on the team so positively - we appreciate it! Thank you.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kendall Park, New Jersey
Top Contributor
129 reviews 129 reviews
43 hotel reviews
Reviews in 58 cities Reviews in 58 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

We've stayed here before and we're very impressed with the remodeling of this hotel. From the lobby to the guest rooms it's very modern. The location is great with shopping and restaurants all around and the Metro station right there.

The staff is friendly and the breakfast area turns into a new bar for happy hour.

The rooms are a very nice upgrade from the previous style.

Stayed December 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 days ago
Dear Alan B -

Thank you for being our guest and for sharing an outstanding review. I especially appreciate the comments on the team and very happy too that you like our new look. We appreciate having you back with us again and look forward to hosting you in the future. Thank you!

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Chevy Chase Pavilion

Address: 4300 Military Rd. NW, Washington DC, DC 20015
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Washington DC
#16 Business Hotel in Washington DC
#18 Family Hotel in Washington DC
#43 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chevy Chase Pavilion 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
A Destination Hotels property, the Embassy Suites at the Chevy Chase Pavilion has been completely renovated and re-invented enhancing our award-winning hospitality and exceptional value. Located in the upscale Friendship Heights district in Washington DC, directly atop the Metro Red Line at the Friendship Heights Station, the Embassy Suites offers all-suite accommodations, exceptional value with out complimentary cooked-to-order breakfast and evening reception, unbeatable location half-way between the Bethesda-Rockville, Maryland business corridor and Washington D.C. Businesses and sites, and an exceptional team of hospitality professionals dedicated to providing an unmatched service experience. With the completion of our major renovation in October 2014, the Embassy Suites Chevy Chase Pavilion now also offers Willie's Bar, an excellent place to unwind after a long day of sightseeing or meetings. Also, Willie's donates 1% of revenues to the ALS Association of DC\MD\VA in honor of Wilfredo Benavides, our longtime Sous Chef for whom Willie's is named after. The Embassy Suites at the Chevy Chase Pavilion is Washington DC's premiere all-suite property. ... more   less 
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Also Known As:
Embassy Suites Chevy Chase Pavilion Hotel Washington Dc
Embassy Suites Washington Dc
Washington Dc Embassy Suites

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