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“Fine Location and Very Nice Rooms” 4 of 5 stars
Review of Embassy Suites Chevy Chase Pavilion

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Embassy Suites Chevy Chase Pavilion
3.5 of 5 Hotel   |   4300 Military Rd. NW, Washington DC, DC 20015 (Upper Northwest)   |  
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Ranked #13 of 133 Hotels in Washington DC
GreenLeadersSilver level
Atlanta, GA
Top Contributor
426 reviews 426 reviews
53 hotel reviews
Reviews in 104 cities Reviews in 104 cities
199 helpful votes 199 helpful votes
“Fine Location and Very Nice Rooms”
4 of 5 stars Reviewed yesterday NEW

We stayed three nights and enjoyed our first visit to an Embassy Suites property. The good points: excellent location in a high-end shopping district with good restaurants nearby, very nice rooms with a sensible layout and good quality bedding, good complementary breakfast choices (the cooked-to-order omelets were excellent), right on top of a Metro station and a mixed-use shopping/office/restaurant complex. Some not-so-good points: $14.95/day for in-room WiFi (we passed), $26/day parking in the underground parking deck (with a crazy, confusing layout), a somewhat lackadaisical staff.

  • Stayed December 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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43 reviews from our community

Traveler rating
    31
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    3
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Sydney, Australia
Top Contributor
81 reviews 81 reviews
38 hotel reviews
Reviews in 36 cities Reviews in 36 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Chain hotels always miss the point. Cut corners and you find things go wrong. They have poor security here & they let tradesman wonder in your room unsupervised with no ID and just start painting in noxious fumes. NOT very reassuring , safe nor considerate. The room was nice but not special and is like the other Embassy Suites. The evening cocktail hour is very average as is breakfast and both may be skipped. The parking was adequate. Nothing special and slack staff detract from a nice property in the midst of shops and dining. The manager tried to make amends with a platter of cheese, wine and fruit.Its appreciated but too late, sloppy hotels are a turn off

Room Tip: High floor on the side
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  • Stayed October 2014, traveled on business
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, yesterday
Dear DrDiscerningHotel -

Thank you very much for staying with us and for sharing your comments with our team and online. I am sorry to hear that our team did not deliver an exceptional experience during your visit. I also followed up with our contractor and project manager that were onsite during your visit completing some work related to our renovation specifically replacing several of the barn doors in suites.

We work hard to provide a complete experience for all of our guests and obviously during this visit we fell short and again, I apologize for that. I hope that we will have an opportunity to host you again on a future visit to Washington DC as I believe our team is one of our strengths and I am confident that we will deliver an experience that exceeds your expectations. Thank you for your review and comments as it does make us better and we appreciate it.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zionsville, Indiana
Senior Contributor
36 reviews 36 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed 1 week ago

I recently stayed here on business. I had previously stayed here this past spring before all the renovations. The hotel has been significantly upgraded to a more modern and cleaner look. The rooms are now nice and clean and very functional, the breakfast and evening reception area has been redone and it feels more comfortable. All the staff was very helpful, pleasant and room cleaning was great. I like the location and now that the hotel has been updated, it is a pleasant stay. Wifi is only free at Starbucks, Range and lobby area and quite expensive if you get it in your room which I don't remember it being that way on my last visit. My only one minor negative, and this is one the hotel can't fix, is you can hear the beep, beep, beep of the traffic lights if your room is hear the corner. It is especially bad if you crack open a window to get some fresh air. Not much to to about that, but it can keep someone up, especially if having issues with sleeping. Otherwise, would highly recommend. Love being right on the Red line stop.

Room Tip: Try to get higher up and away from the corner to avoid the noise of the walk/traffic lights.
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 6 days ago
Dear EagleTravel29 -

Thank you for staying with us and for sharing an outstanding review online! I very much appreciate the detail in your review and for commenting so positively on our renovations and especially the team.

I am very happy to know that you enjoy our new look and that you were able to enjoy our breakfast and reception during your visit. We hope to have you back with us again very soon and thank you for sharing such tremendous comments.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed at this Embassy property from Dec. 4 to 7. The rooms have been redone since our last visit & are very nice. No need to use the car since the Metro is right there. Shopping was great too. The prepared to order breadfast eggs are a plus over the standard hotel free breakfasts. You could eat at several restaurants located at the property if you did not want to go outside the building. This hotel was convenient to DC without having to be in the heart of the city.

Green Features: They gave regular and recycle waste baskets in the room.
  • Stayed December 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 6 days ago
Dear Catherine H -

Thank you for sharing such a great review! We are very happy to hear that you found our renovations a positive - we are very proud of our new look. Thank you too for commenting on our location, team and amenities. Starting the day with a great breakfast is the perfect way to prepare for a day of exploring Washington!

Thank you for staying with us and for sharing such terrific comments online!

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Top Contributor
62 reviews 62 reviews
16 hotel reviews
Reviews in 28 cities Reviews in 28 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 1 week ago

Stayed here for business, as it was right down the street from Microsoft. The area is very clean and there's lots of restaurants and shops. The hotel staff were very friendly and helpful. The happy hour is 5:30-7:30 daily, which is a nice perk. The rooms are large with everything you need, with a super comfy bed!
Enjoy your stay!

  • Stayed December 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 6 days ago
Dear BelJB -

Thank you very much for staying with us and for posting a great review here on TripAdvisor. We are excited to hear that our location and team made a difference in your visit and we look forward to having you back with us again in the future. Thank you for making us your hotel in Washington!

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 weeks ago

This is the most caring, quality hotel one can find for comfort, convenence and quality for the difficult to save dollar. All is in your favor if you choose this wonderful hotel for your travel needs in the Washington area. Go to it, you will not be disappointed.

  • Stayed December 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 weeks ago
Dear StecherHorowitz -

All I can say is WOW and Thank you! We very much appreciate your trust and confidence and enjoy having you as our guest. Thank you for sharing such tremendous comments and I look forward to sharing them with our entire team.

We look forward to having you back with us very soon!

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago via mobile

Breakfast
Chief Mohamed Very delicious of omlat done by him thanks a lot.
Breakfast area its nice place and nice view .
All team of restaurant is good and friendly
The reciption staff are helpful and friendly

  • Stayed November 2014
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 2 weeks ago
Dear Busaif1 -

Thank you for the positive review and especially the great note on Mohammed. He has been with us a long time and is one of our anchors in the morning and I look forward to sharing your comments with him. We hope to have you back again with us very soon - thank you for staying with us and for sharing a great review.

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Chevy Chase Pavilion

Address: 4300 Military Rd. NW, Washington DC, DC 20015
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Green Hotel in Washington DC
#17 Family Hotel in Washington DC
#26 Business Hotel in Washington DC
#40 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chevy Chase Pavilion 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
A Destination Hotels property, the Embassy Suites at the Chevy Chase Pavilion has been completely renovated and re-invented enhancing our award-winning hospitality and exceptional value. Located in the upscale Friendship Heights district in Washington DC, directly atop the Metro Red Line at the Friendship Heights Station, the Embassy Suites offers all-suite accommodations, exceptional value with out complimentary cooked-to-order breakfast and evening reception, unbeatable location half-way between the Bethesda-Rockville, Maryland business corridor and Washington D.C. Businesses and sites, and an exceptional team of hospitality professionals dedicated to providing an unmatched service experience. With the completion of our major renovation in October 2014, the Embassy Suites Chevy Chase Pavilion now also offers Willie's Bar, an excellent place to unwind after a long day of sightseeing or meetings. Also, Willie's donates 1% of revenues to the ALS Association of DC\MD\VA in honor of Wilfredo Benavides, our longtime Sous Chef for whom Willie's is named after. The Embassy Suites at the Chevy Chase Pavilion is Washington DC's premiere all-suite property. ... more   less 
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Also Known As:
Embassy Suites Chevy Chase Pavilion Hotel Washington Dc
Embassy Suites Washington Dc
Washington Dc Embassy Suites

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