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“Great Stay and Staff” 5 of 5 stars
Review of Embassy Suites Chevy Chase Pavilion

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Embassy Suites Chevy Chase Pavilion
3.5 of 5 Hotel   |   4300 Military Rd. NW, Washington DC, DC 20015 (Upper Northwest)   |  
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Ranked #36 of 131 Hotels in Washington DC
GreenLeadersSilver level
Pittsboro, United States
1 review
“Great Stay and Staff”
5 of 5 stars Reviewed yesterday NEW

We were there for a family event in DC. The hotel was the perfect location with the mall and restaurants all within walking distance. Metro was real easy and brought us right into the middle of the city for our tourist day. Staff was always using our name and very welcoming. Hotel renovations look great and very comfortable. We will always stay there and recommend it to others.

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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25 reviews from our community

Traveler rating
    18
    6
    1
    0
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (2)
Date | Rating
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English first
Columbia
Top Contributor
59 reviews 59 reviews
20 hotel reviews
Reviews in 26 cities Reviews in 26 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed yesterday NEW

The Embassy Suites has nice newly renovated spacious rooms. The staff was helpful. Free full breakfast in the morning and a complementary drink in the evening. Don't have to go outside to get the Metro, it is in the basement. The only reason I did not rate it higher was the lack for free wi-fi. If one is paying over $250 a night for a room one would hope for some level of free wi-fi in the room. Had to go downstairs to Starbucks to check my email. The lack of free wi-fi will definitely influence my lodging decision on future trips.

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cambridge, MA
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I stayed here for a conference and can't fault anything other than the lack of free wifi and occasional street noise. The staff were friendly, responsive, and efficient. The rooms were recently renovated, enormous, and nicely decorated - I especially appreciated the work area and the abundant plugs integrated into the light fixtures for charging laptops/phones. The location, right above the Friendship Heights Metro, was really convenient. The free breakfast was wonderful, and while I didn't try the food or drinks at the evening reception, it looked really good!

  • Stayed November 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, yesterday
Dear atrevida -

Thank you VERY much for a terrific review! We also want to thank you for staying with us and we trust that your meeting experience was positive as well. I am very happy to hear that you like the renovated product, especially our new 4-outlet lamps! When we planned the renovation, ample outlets, space to use them and convenient locations were tops on the list for making our suites both functional and comfortable - thank you for highlighting that this worked for you!

Thank you again for such a great review and we hope to have you back in the future for a more leisurely stay where you will be able to enjoy all of our amenities. Thanks again atrevida.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 5 days ago NEW

The property has recently been totally refurbished, and now the rooms and common areas are sleek, clean and ready for prime-time. The suites are spacious and updated. The location, in Chevy Chase, cannot be beat if you're here for business or pleasure. Lots of excellent restaurant choices and top-end shopping. The parking garage isn't the easiest to navigate, and the price seems high for self-parking. Other than that, hard to find fault.

  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 4 days ago
Dear ctylerm -

Thank you for a terrific review! We really appreciate having you as our guest and thank you again for sharing such great comments online. I certainly understand that the parking garage can be a bit of a challenge. The Pavilion did renovate and improve the space significantly however that is little consolation when you are trying to navigate on three levels. While we don't manage or control the pricing from the garage I do share the feedback from our guests and visitors for the garage management to take into account when setting pricing and providing services and I will continue to share your thoughts as well - we appreciate them!

Thank you again for staying with us and for your great review of your stay. We hope to have you back with us in the very near future.

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Orange, New Jersey
Reviewer
3 reviews 3 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 6 days ago NEW

My teenage son and I recently stayed at Embassy and had a wonderful experience. The staff was very friendly and accommodating. We had an issue with hot water in the shower on our second day and maintenance arrived within five minutes of our phone call and was able to fix the issue while we ate breakfast. They even fixed the shower door that I didn't even know was broken. The newly remodeled rooms are large, clean and very comfortable, even the pull out couch. I have never had a pull out mattress that felt as soft as a regular bed until the Embassy. The daily free breakfast was always delicious, and the made to order eggs were great. The bartenders at the complimentary happy hour were very pleasant, made delicious drinks and seem to thoroughly enjoy their jobs. The indoor pool and jacuzzi on the penthouse floor were perfect ways to end our days of sightseeing in DC. The metro stop is directly below the hotel and is a 20-25 minute ride to all the tourist attractions. One day there was bad weather, and it was great to not walk outside to visit malls, food and the movies, which can all be reached through the tunnels at the bottom of the hotel. I only have 2 negatives, we called housekeeping for an extra blanket and didn't receive it until the next day after a second phone call. Also, as mentioned earlier, we had issues with hot water in the shower. On the last morning, the water went out again and this time it took maintenance 30 minutes to respond and the water still wasn't fixed by the time we had to check out. I was very impressed with the empathy of the front desk staff when I told them of our frustrations. We highly recommend and will definitely stay here when visiting the DC area again.

Room Tip: Check the shower water temp in room 803 before preparing to take a shower. No hot water on first and...
See more room tips
  • Stayed November 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 5 days ago
Dear Jaesmom -

Thank you SO much for your great comments and for staying with us! I am sorry to hear that we had a couple of challenges during your visit but encouraged that our team was able to respond and correct the issues. I appreciate the detail as well as upon seeing your review I immediately sent our engineers to re-inspect our shower valves on the entire 8th floor to ensure that all suites are operating at 100%. As all of our suites are new, there are still a couple of kinks to work out and we want to make sure that we perform at 100% all of the time.

Thank you for staying with us and for sharing such positive comments on the property and the team and we hope to have you back again with us very soon!

Jeff Brainard
Area General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 6 days ago NEW

motivated by a special rate offer, my boyfriend and I decided to spend a weekend at the Chevy Chase Embassy suites. The hotel is is close to wonderful shopping and restaurants. The metro station is close making it easy to get to downtown D.C. for site seeing. The complimentary breakfast was great .

  • Stayed November 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 5 days ago
Dear karencC7678UE -

Thank you for sharing your great review and for spending the weekend with us. I am happy to hear that it was a great weekend for you and your boyfriend while you were with us and that our location, suites and amenities played at least a small part in the positive stay. We hope to have you back again in the future and thank you for sharing a great review!

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oshawa, Ontario, Canada
Top Contributor
137 reviews 137 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 1 week ago

I was referred here and I am so glad I made the move. The experience starts each Sunday when I check in as the young staff are efficient and willing to please. The one bedroom suites and modern features are a welcome. To top it off a great happy hour and free breakfast. Great vaue and location

  • Stayed November 2014, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jbrainard, General Manager at Embassy Suites Chevy Chase Pavilion, responded to this review, 5 days ago
Dear Charlie T -

Thank you very much for putting your trust in us and staying during your latest visit to DC. We appreciate having you as our guest and thank you for sharing such incredible comments on TripAdvisor! I am glad to hear that you found both the location and our amenities including our complimentary cooked-to-order breakfast and evening reception appealing and appreciate the great comments on our team. Thank you for sharing your thoughts and for being our guest.

Jeff Brainard
Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites Chevy Chase Pavilion

Address: 4300 Military Rd. NW, Washington DC, DC 20015
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Washington DC
#12 Green Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites Chevy Chase Pavilion 3.5*
Number of rooms: 198
Official Description (provided by the hotel):
A Destination Hotels property, the Embassy Suites at the Chevy Chase Pavilion has been completely renovated and re-invented enhancing our award-winning hospitality and exceptional value. Located in the upscale Friendship Heights district in Washington DC, directly atop the Metro Red Line at the Friendship Heights Station, the Embassy Suites offers all-suite accommodations, exceptional value with out complimentary cooked-to-order breakfast and evening reception, unbeatable location half-way between the Bethesda-Rockville, Maryland business corridor and Washington D.C. Businesses and sites, and an exceptional team of hospitality professionals dedicated to providing an unmatched service experience. With the completion of our major renovation in October 2014, the Embassy Suites Chevy Chase Pavilion now also offers Willie's Bar, an excellent place to unwind after a long day of sightseeing or meetings. Also, Willie's donates 1% of revenues to the ALS Association of DC\MD\VA in honor of Wilfredo Benavides, our longtime Sous Chef for whom Willie's is named after. The Embassy Suites at the Chevy Chase Pavilion is Washington DC's premiere all-suite property. ... more   less 
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Also Known As:
Embassy Suites Chevy Chase Pavilion Hotel Washington Dc
Embassy Suites Washington Dc
Washington Dc Embassy Suites

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