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“Meh. Lots of kinks. ” 2 of 5 stars
Review of The Embassy Row Hotel

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The Embassy Row Hotel
4.0 of 5 Hotel   |   2015 Massachusetts Avenue NW, Washington DC, DC 20036 (Formerly Hilton Washington Embassy Row) (Dupont Circle)   |  
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Ranked #94 of 133 Hotels in Washington DC
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Meh. Lots of kinks. ”
2 of 5 stars Reviewed 3 days ago NEW

The hotel is undergoing a massive renovation, and I think they rushed to get rooms ready for spring break.

The rooms are not at all soundproof - you will hear the conversations in the next room, every door opening and shutting in the hall, and every bit of street noise.

The bed didn't have a mattress cover, which is a weird thing to cite, but I could feel every ridge and button through the thin little sheet.

Phone in my room didn't work. No iron, ironing board, hair dryer, mini fridge, not even an ice bucket. No glasses or cups.

The furniture / decor is modern and swanky - but this isn't a comfortable, high end place. Probably wouldn't stay again.

Stayed March 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 reviews from our community

Traveler rating
    6
    4
    0
    2
    0
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3
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4
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • English first
  • Any
English first
Chandler, Arizona
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I can't tell enough of my friends what a great my stay was at Embassy Row Hotel. The entire hotel has just gone through a renovation and everything from the lobby to the rooms were so beautiful. The feeling is very hip, modern and fun. Not only does it look good, but the staff was so friendly and down to earth - I felt like I was coming home and surrounded by new friends. The restaurant - Station Kitchen was so yummy and is a great place to hang out, have a couple of cocktails and some wonderful, creative food. In the morning, I would grab coffee (Compass Coffee which is a local partner - and WAY better coffee than a certain well known brand we all know) before heading out to explore the D.C. area. the location of the hotel couldn't be better - most things to do are a 1-2 mile walk or you can ride the metro which is literally right outside the hotel. I absolutely would recommend this hotel and am planning on coming back again - already planning my next trip!

Room Tip: Rooms on the interior are quieter, but I was on the front of the building, which was a better view...
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  • Stayed March 2015, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, GA
Senior Contributor
24 reviews 24 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
2 of 5 stars Reviewed 4 days ago NEW

I was there for 5 nights; the stay was O.K. Location is great. The staff was nice and helpful. However, they were going thru full renovations, so it was extremely loud (wall drilling, hammering, etc.). They did try to keep the work noise from 8:30 am thru 5:00 pm ish; but if you happened to get there late at night and needed to sleep late the next morning to recover, or you are coming from a different time zone, it was pretty much impossible to get some rest during the day. I get it, they were remodeling the whole hotel.
The main reason I am giving the hotel such a low rating is because they double charge me. I booked the hotel via Expedia, so it was pre-paid. When I checked-out I paid a charge of $42 for hotel service fees, which was fair and I have the receipt for it. When I saw my Amex bill, I got a charge for the full stay. The hotel had charged me even though the stay was pre-paid. Expedia has contacted the hotel and it is trying to get the issue resolved. They have been diligent about it. However they tell me that the hotel accounting department "does not take calls, just emails," and when they get to talk to someone, there is never a "qualified manager" that can solve the problem. Also the hotel people have mentioned their "systems been changed" with the remodel, and that may have caused the duplicate charge. Again I get it; errors and mistakes happen, but their recovery is just not what I think is acceptable. Amex is also aware of the situation and I assume they are getting the same response. There are TONS of hotels in DC, so you have plenty of options. If you stay at this place just make sure you check the charges in your credit card after your stay is over. Hope this helps!

Room Tip: As long as there is remodeling going, there is no scape to the noise. Sorry!
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  • Stayed February 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Service
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New York
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The embassy hotel is located blocks from DuPont circle and around the corner from the DuPont circle metro. The area is very convenient as far as dining options and nightlife options are concerned. From my understanding the hotel has been recently updated and the updates are quite modern and tasteful. I would stay there again.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Croton on Hudson, New York
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

Recently stayed at The Embassy Row Hotel and had a great stay. Renovated rooms were awesome and super comfortable. Great Dupont Circle location...just down the block from the Metro Station...tons of great restaurants within a short walk. I had stayed here prior to the renovations as well...wow is it different. The renovations were such a welcome change. I would recommend, and would definitely stay here again.

  • Stayed January 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn J, General Manager at The Embassy Row Hotel, responded to this review, 5 days ago
Dear Anouk,

Thank you for taking the time to review the NEW Embassy Row Hotel. We are thrilled to hear you enjoyed the new rooms and our ideal location in Dupont Circle. We look forward to having you again here soon.


Sincerely,


Shawn Jervis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 1 week ago

If you haven't stopped in to this place, you are missing out! This hotel is drop dead gorgeous! All the renovations have made this place a must see! Don't forget to grab a delicious Compass Coffee and cookie while you're there too!

Room Tip: Trendy Rooms
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  • Stayed March 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn J, General Manager at The Embassy Row Hotel, responded to this review, 5 days ago
Dear Caroline,

Thank you for writing a review. We appreciate your feedback about Station Kitchen & Cocktails - we love Compass Coffee and the delicious cookies too. Please come back again soon.

Sincerely,

Shawn Jervis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

I Stayed twice at the Embassy Row Hotel, once before the renovation and again after. What a truly amazing transformation. The rooms have the balanced feeling of Hip and Modern with a certain touches of DC class. Station Kitchen has a menu that is diverse and encourages you to try 'a little of everything', sharing, with your family or friends. You have to try the 'Street Corn Salad' and the 'Korean Caveman Pops'. Yes, and don't forget the bottled cocktails - the 'Burlesque and Rye' - who doesn't love a good homemade shrub. Being from Los Angeles, we appreciate a couple of things, soulful food, a great cocktail, and a hotel that takes all the details in account - The Embassy Row Hotel does that and then some.

  • Stayed March 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shawn J, General Manager at The Embassy Row Hotel, responded to this review, 5 days ago
Dear Flipmode808,

Thank you for taking the time to write a review. We appreciate your loyalty. We strive to be your home away from home. We're thrilled you love it! The street corn salad and Korean caveman pops are best sellers at Station Kitchen & Cocktails. We hope you'll choose our hotel again.

Sincerely,


Shawn Jervis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Embassy Row Hotel

Address: 2015 Massachusetts Avenue NW, Washington DC, DC 20036 (Formerly Hilton Washington Embassy Row)
Phone Number:
Location: United States > District of Columbia > Washington DC > Dupont Circle
Amenities:
Bar / Lounge Business Center with Internet Access Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#32 Luxury Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Embassy Row Hotel 4*
Number of rooms: 231
Official Description (provided by the hotel):
Experience the cool side of D.C. The Embassy Row Hotel offers enlightened travelers an opportunity to immerse themselves in D.C.'S diverse culture. The only lifestyle hotel in D.C. Features newly renovated rooms and public space that embody the heart of soul of Washington, D.C. Vivacious, and authentically D.C., This Dupont Circle hotel boasts a prime location steps from metro, one of the city's only rooftops, and stunning city views of Dupont Circle and Embassy Row. For innovative dining, the newly completed Station Kitchen & Cocktails is more than a restaurant and bar; it's a distinctive social experience with a passion for all things local. The Embassy Row Hotel stands ready to curate an authentic experience for business and leisure travelers in the nation's capital. ... more   less 
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Also Known As:
Hilton Hotel Washington Dc
Hilton Washington Dc
Washington Dc Hilton

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