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“Good quality hotel in Washington DC with exceptional staff” 4 of 5 stars
Review of Topaz, a Kimpton Hotel

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Topaz, a Kimpton Hotel
3.5 of 5 Hotel   |   1733 N St. NW, Washington DC, DC 20036 (Upper Northwest)   |  
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Special Offer
Up to 50% off parking!
Ranked #28 of 130 hotels in Washington DC
GreenLeadersSilver level
Durham
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
47 helpful votes 47 helpful votes
“Good quality hotel in Washington DC with exceptional staff”
4 of 5 stars Reviewed November 7, 2012

Overall, this is a good hotel to stay in Washington DC, and I would happily stay there again.

Positives:
Staff: fantastic! Very friendly, and more than go the extra mile. Stayed during Hurricane Sandy, and kept us well informed throughout, had suggestions for what to do, and bought board games and snacks to keep guests entertained.
Location: very convenient location in Dupont Circle neighbourhood, which has a range of attractions, nice shops, restaurants and bars. 5 mins walk from Metro stop.
Room: great! Spacious, well appointed room, comfortable bed, efficient air conditioning.
Perks: Free wi-fi, and a $10 mini bar credit, if you're a member of their loyalty program (Kimpton InTouch). Complimentary wine hour every day 5pm to 6pm.

Things that could be improved:
Bathroom: quite small, with a small bathtub. Plumbing felt a bit cheap.
Cleanliness: overall very clean, but some corners cut (e.g. difficult to clean corners etc seem to have been missed).
Dining options: no formal restaurant. Bar serves food, and quality is fine. Better however to go to one of the many restaurants in the neighbourhood.
However, these are all minor points and don't detract from the great experience.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, November 19, 2012
Hello GeorgeNDurham,

Thanks for the awesome review! I appreciate you taking a moment to share your experience. There's always a lot of anxiety when a big storm hits. So, it's great for us to have an opportunity to offer something more than 4 walls and a bed to our guests. I'm glad your enjoyed your stay and we'd love for you to stop in again sometime.

Thanks again,

Donte
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841 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (127)
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jmargaux
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed November 5, 2012

My family stayed at the Topaz a few weeks ago while visiting Washington. This was my second stay at a Kimpton Hotel and I have to admit I am a fan of their somewhat quirky but luxurious approach to hospitality done at a competitive price. The Topaz is a very charming Boutique hotel. The front desk staff were very helpful and very welcoming. I wish we could have stayed longer to so we could have tried their restaurant off their lobby. We enjoyed a continental style breakfast there the morning before our departure. The manager circulated from table to table making sure everything was fine, and we all appreciated her effort. We are a family of four were comfortable in their double queen room. My only complaint is that the price of the overnight valet was a bit steep, $41.

  • Stayed October 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, November 9, 2012
Hi jmargaux,

Thanks for the great review! We're glad you're becoming a fan. We're all about the love. Hopefully next time you'll get a chance to have a bite to eat with us, too. We'd like that.

Come by again soon.

Donte
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Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 26, 2012

Enjoyed my stay, I'd totally recommend it.
Great location (10 mins walk to Dupont Circle or the White House)
Staffs were very warm and very customer focused.
Hotel room was spacious with nice vintage decor.
Super comfortable bed and linen.
Breakfast was simply USD 1 top up.
For free WiFi, join as a Topaz/ Kimpton member.
Making local call is chargeable.
The only warning is that do park your car at the Hotel Garage (cost USD 40+) or some car park nearby the hotel so you would avoid paying parking fine (about USD 30/overnight)

Room Tip: Queen deluxe room was perfect for couple!
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  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, November 9, 2012
Hi anilee,

Thanks for the review! It's great to read that your stay was an enjoyable one. The "Breakfast or Cocktails for a Dollar More" promotion is one of my personal favorites. Hopefully it's available on your next visit, as well.

Thanks again,

Donte
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New York City, New York
Senior Contributor
33 reviews 33 reviews
19 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed October 18, 2012

Another Kimpton hotel with the themed, quirky/artsy decor. Pet-friendly. Like the wine receptions in the lobby. My room had a yoga alcove which was a nice touch. Rooms are a nice size, I think this used to be converted building of small apartments and the yoga alcove was once a kitchen. Staff quite friendly. Quiet block of Dupont Circle.

Stayed April 2012, traveled as a couple
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TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, November 9, 2012
MsfabulousNY,

Thanks for the awesome review. This building was at some point long ago an apartment building. That's why the rooms are so big :)

Thanks again,

Donte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
1 review
1 of 5 stars Reviewed October 17, 2012

My reservation was made for the incorrect date. Once I realized the mistake, I called the hotel and spoke to the Front Desk manager and after several phone calls spoke to the General Manager of the Hotel, Donte Johnson. Mr. Johnson personally told me,

Concerning his reasoning on why he would not reverse the charges for a night at his hotel after the date has expired for a room incorrectly made (a no show):

"If we hold a room for you, it is what is fair."
"I am here to help you to do the right thing." -- and I guess to him the right thing is to charge for a night's stay that the room was empty.
He also said "WE FOLLOW THE PROGRAM"

I also told him of a situation a year ago when an incorrect date happened at another hotel and I called and they very happily reimbursed the charges, and setting a high bar of customer service, he again told me he wanted to do the right thing and be fair.

I like customer service, i believe in it. I also believe that hotel and the Topaz should care about customer service as well,

If you care about customer service as well, do not stay hat the Topaz DC.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, November 9, 2012
Hello UnhappyinNYC,

Thank you for taking the time to post a review here on Tripadvisor. I'm sorry that you were unhappy about being charged for not cancelling your reservation with us. As I mentioned on the phone we always try to be fair and flexible with our customers. I'm glad we were ultimately able to resolve this matter and I hope your confidence in our commitment to customer satisfaction has been restored.

Donte
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Chapel Hill, North Carolina
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed October 16, 2012

I have stayed at fancier Kimpton hotels, but the Topaz is still nice. It was actually the perfect choice for me as far as the D.C. Kimpton choices go. I had my three dogs, and the quiet street was great for walking them. Go left out of the hotel, and it's about a block to a nice grass area. Go right and then right on Connecticut Ave. to get to Dupont Circle. Both were close and great places to take dogs. Topaz is also a great location for humans to get to where we need to go. Complimentary breakfast was very nice. The staff is great and super friendly! Special thanks to Ahmed R. ! And Anthony Lehman, the Front Manager, really was a big help when I was checking out with my dogs and all of my stuff.

Room Tip: Elevator is a little slow, so you may want a low floor.
See more room tips
  • Stayed October 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, October 18, 2012
Hello NyCuse,

Thanks for the great review! We're glad you and the doggies had a good time. Ahmed and Anthony are great guys. I'm not surprised one bit to read that they were standouts during your stay.

Thanks again for recommending us. We appreciate it.

Donte
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Atlanta, GA
Top Contributor
134 reviews 134 reviews
56 hotel reviews
Reviews in 39 cities Reviews in 39 cities
226 helpful votes 226 helpful votes
3 of 5 stars Reviewed October 13, 2012

Pros:

- Small (if you are looking for a more personal, less "corporate" experience)
- About an 8-10 minute walk to Dupont Circle
- There is a restaurant in the hotel (though small) and also several choices (e.g. Luna) are a very short walk -- even closer than Dupont Circle
- Free WiFi if you are a member of Kimpton
- Plug-in station next to bed; I wish all hotels would have this, as lack of convenient electrical outlets can be an issue
- Various drink specials and happy hour promotions at the little bar/restaurant
- Staff friendly and helpful

Cons:

- Location and "hip factor" not as good at this hotel as some of the other nearby Kimptons
- The inside of the hotel more or less has the look and feel of an old apartment building; when you look closely, it's rather worn and not all that clean (for example, hallways, inside the elevators, etc.)
- Two very old, slow elevators - a problem if the hotel is near capacity
- Lobby area is tiny - really not a lobby per se; bar/restaurant is also very small and limited in seating
- Television had grainy, poor reception...was not clear even though they are using newer, flat screen TVs
- Shampoo and shower gel are in permanent pump bottles affixed to shower wall. Cheap approach and hard to pump a sufficient quantity for use.

Overall, the hotel is adequate and may be a good choice if you get a very discounted rate, but it is definitely not as good as the "higher level" Kimptons in the vicinity. I would stay here again in a pinch, but if given options, it would definitely not be my first choice.

Stayed October 2012, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TopazHotelGM, General Manager at Topaz, a Kimpton Hotel, responded to this review, October 15, 2012
Hello ATLDawg,

Thanks for posting a review of your experience with us. We appreciate you sharing your feedback and we're certainly going to review the critical elements of this review to identify where we can improve moving forward. I hope you make your way back. We'll be better if you do.

Thanks again for sharing,

Donte
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Topaz, a Kimpton Hotel

Address: 1733 N St. NW, Washington DC, DC 20036
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#12 Green Hotel in Washington DC
#20 Romantic Hotel in Washington DC
#24 Business Hotel in Washington DC
#33 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Topaz, a Kimpton Hotel 3.5*
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Also Known As:
Kimpton Washington Dc
Topaz Hotel Kimpton

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