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“Average hotel in a center city” 3 of 5 stars
Review of Phoenix Park Hotel

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Phoenix Park Hotel
3.5 of 5 Hotel   |   520 North Capitol St NW, Washington DC, DC 20001 (National Mall)   |  
Hotel amenities
Ranked #41 of 130 hotels in Washington DC
Philadelphia
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
“Average hotel in a center city”
3 of 5 stars Reviewed February 15, 2012

I booked this hotel for $90 total per night thru Hotwire and I stayed for 2 nights during weekend.
It is not a high quality hotel but provided good amenities in room including bathroom. If your expectation is not too high, you might be happy with this hotel since it is in walking distance to many attractions and easy to travel in a city.
Overall, it is a good average hotel placed in an old building but not chic/fancy hotel at all, which I give 3.5 star in my criteria. I think it all depends on room rate!!

  • Stayed March 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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844 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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English first
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed February 9, 2012 via mobile

Yuck! At first impression the place stunk like a fish fry - over 3 days the smell did not subside. The room was like a petri-dish of DNA from the crusty stuff on th bed skirt to the bloody paper towel in the bureau drawer. There was not a duvet on the down comforter and my room service tray that I put in the hall at 8pm was still there when I left at 7:00 the next morning. I can't wait to get home and wish I cold bleach my body!! Grossness!!

  • Stayed February 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 4, 2012

My husband & I went for a friend's wedding and the front desk was just perfect. We got there at least 3 hours before check-in time and our room was already ready for us! We also checked out a couple hours late and it was no problem at all. The location is absolutely perfect for sight-seeing or anywhere around- would definitely recommend and return.

  • Stayed December 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cannes, France
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 27, 2012

Difficult to chose a hotel in Washington as there are so many "gin palaces" We selected the Phoenix Park Hotel due to its location close to the grey hound bus and rail terminus. The hotel was pre paid however they insisted on the card swipe of my credit card which I refused.The first room was changed as we only had hot water from all the taps in the bathroom, even the plumber did not know why. The hotel is well situated, also for the sight seeing buses which leave just in front of the rail station. After a hard days sight seeing the hotels street side cafe is a most welcome place to eat and drink. Should we return to Washington the Phoenix Park Hotel would be on are wish list.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2012 via mobile

Great service. A block from Union Station allowing for an easy walk for train riders. They allowed us to check in early and held our bags after checkout so we could walk around until our train departed. Great food. Highly recommend.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranston, Rhode Island
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2012

Rooms are small and not what as listed. There are lots of false things promised such as hair dryers in the room marble vanities in the bathroom! mini-bars in the room all promised and not there! Carpet on the door way lifted and i fell on it! Bathroom not nice really old and toilet flushed slow the heater was so noisy and the alarm for smoke kept going off for no reason! Food left in the hallway from dinner there till next afternoon! this is not a nice place outside lots of noise from building going on. the only good thing is it is near lots of places. next time we will stay somewhere that cares!

  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory V, Manager at Phoenix Park Hotel, responded to this review, February 1, 2012
Dear Jean M
Thank you for taking the time to provide us with your feedback. We care about our guests’ experience and reviews such as yours allow us to continually improve our service. I am sorry to hear that your recent stay at the Phoenix Park did not meet your expectations. As a historic hotel, all of our 149 rooms are unique and have a different layout, and some of rooms have larger bathrooms than others. Our bathrooms are scheduled for renovation and all of our guestroom carpets will be replaced in 2012 to ensure our rooms continue to exceed our guests’ expectations. Although hairdryers are sometimes removed from our rooms, our Front Desk or Engineering Department will replace upon request. Mini-bars are not available in our rooms, however some do have refrigerators, and our Front Desk and Reservations department does their utmost to assign our guests to rooms that fit their requests and needs. I hope that during your next visit to Washington you will give us the opportunity to show you that we truly care about our guests at the Phoenix Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2012

From the minute we walked in, the staff gave us a tip on free weekend parking nearby (rather than pricey valet), helped us plan our touring that day, and were generally friendly and happy to be there. The room was a gorgeous green and white palate - classy and peaceful, with quaint charm like old fashioned knobs in the shower and a stool by the bed. The bed and pillows were incredibly comfortable - soft and plush with crisp white linens. The location was ideal for all of the Mall Museums, and there were great breakfast places close nearby. We truly loved everything about our stay, and can't recommend this hotel enough!

Room Tip: some of the bigger rooms do NOT overlook the capitol building.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Phoenix Park Hotel

Address: 520 North Capitol St NW, Washington DC, DC 20001
Location: United States > District of Columbia > Washington DC > National Mall , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#26 Business Hotel in Washington DC
#43 Family Hotel in Washington DC
#45 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Phoenix Park Hotel 3.5*
Official Description (provided by the hotel):
The historic Phoenix Park, a premier option for downtown Washington DC hotels and just steps from Union Station, the offices of the U.S. Congress, and close to the city's most notable attractions, is the perfect choice for business or leisure travelers. ... more   less 
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Also Known As:
Phoenix Park Washington Dc
Hotel Phoenix Park
Pheonix Park

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