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“Return trip to washington with family” 4 of 5 stars
Review of Phoenix Park Hotel

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Phoenix Park Hotel
3.5 of 5 Hotel   |   520 North Capitol St NW, Washington DC, DC 20001 (National Mall)   |  
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Ranked #46 of 131 Hotels in Washington DC
Cannes, France
Senior Contributor
22 reviews 22 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
12 helpful votes 12 helpful votes
“Return trip to washington with family”
4 of 5 stars Reviewed January 27, 2012

Difficult to chose a hotel in Washington as there are so many "gin palaces" We selected the Phoenix Park Hotel due to its location close to the grey hound bus and rail terminus. The hotel was pre paid however they insisted on the card swipe of my credit card which I refused.The first room was changed as we only had hot water from all the taps in the bathroom, even the plumber did not know why. The hotel is well situated, also for the sight seeing buses which leave just in front of the rail station. After a hard days sight seeing the hotels street side cafe is a most welcome place to eat and drink. Should we return to Washington the Phoenix Park Hotel would be on are wish list.

  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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956 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (175)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed January 26, 2012 via mobile

Great service. A block from Union Station allowing for an easy walk for train riders. They allowed us to check in early and held our bags after checkout so we could walk around until our train departed. Great food. Highly recommend.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cranston, Rhode Island
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed January 23, 2012

Rooms are small and not what as listed. There are lots of false things promised such as hair dryers in the room marble vanities in the bathroom! mini-bars in the room all promised and not there! Carpet on the door way lifted and i fell on it! Bathroom not nice really old and toilet flushed slow the heater was so noisy and the alarm for smoke kept going off for no reason! Food left in the hallway from dinner there till next afternoon! this is not a nice place outside lots of noise from building going on. the only good thing is it is near lots of places. next time we will stay somewhere that cares!

  • Stayed January 2012, traveled with family
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregory V, Manager at Phoenix Park Hotel, responded to this review, February 1, 2012
Dear Jean M
Thank you for taking the time to provide us with your feedback. We care about our guests’ experience and reviews such as yours allow us to continually improve our service. I am sorry to hear that your recent stay at the Phoenix Park did not meet your expectations. As a historic hotel, all of our 149 rooms are unique and have a different layout, and some of rooms have larger bathrooms than others. Our bathrooms are scheduled for renovation and all of our guestroom carpets will be replaced in 2012 to ensure our rooms continue to exceed our guests’ expectations. Although hairdryers are sometimes removed from our rooms, our Front Desk or Engineering Department will replace upon request. Mini-bars are not available in our rooms, however some do have refrigerators, and our Front Desk and Reservations department does their utmost to assign our guests to rooms that fit their requests and needs. I hope that during your next visit to Washington you will give us the opportunity to show you that we truly care about our guests at the Phoenix Park.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed January 23, 2012

From the minute we walked in, the staff gave us a tip on free weekend parking nearby (rather than pricey valet), helped us plan our touring that day, and were generally friendly and happy to be there. The room was a gorgeous green and white palate - classy and peaceful, with quaint charm like old fashioned knobs in the shower and a stool by the bed. The bed and pillows were incredibly comfortable - soft and plush with crisp white linens. The location was ideal for all of the Mall Museums, and there were great breakfast places close nearby. We truly loved everything about our stay, and can't recommend this hotel enough!

Room Tip: some of the bigger rooms do NOT overlook the capitol building.
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  • Stayed January 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Toronto
Top Contributor
129 reviews 129 reviews
48 hotel reviews
Reviews in 61 cities Reviews in 61 cities
263 helpful votes 263 helpful votes
4 of 5 stars Reviewed January 23, 2012

This hotel is very conveniently located for sightseeing, right beside Union Station. Everything works fine....elevators, shower, toilet, lighting etc., Flat screen TV in room, free wifi, fastest room-service I've ever come across (15 minutes) and a great, cheerful Irish Pub downstairs if you fancy turning some strangers into friends. The AC in the room was a bit tricky to find the right temp but otherwise the room was a decent size and they had that very nice touch, a warm and comfy bathrobe. Found the coffee pot dirty and the grounds bag from the previous occupant still in the hopper. Garbage cans being collected in the lane outside woke me at 4AM...not good....would ask at reception for a room away from the rear or side of the hotel. Reception staff were polite and friendly, also the bartenders, also the servers. Limo driver who got me to the airport raved about the owner's generosity to his employees. Good to hear, would probably stay again....in a different room at the front.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed January 22, 2012

The Phoenix Park Hotel is a very lovely hotel just next to the Union Station in Washington D.C. If you come by bus or train (as we did from New York City), this will be the spot you arrive at. Furthermore it is located in close proximity of the U.S. Capitol at the end of National Mall, the central area of Washington D.C. with plenty of museums, memorials and sights.

The Phoenix Park Hotel distinguishes itself from many "modern" hotels by its charming, classical touch throughout the hotel, from the elevators to the rooms. The rooms were clean, the high beds very comfortable (and interesting), the tv was huge, all in all a nice place to relax after a day out. If there's a slight minus, it's the lack of natural light in some of the rooms on the back side (which we had), opposite to North Capitol St. I believe a room on an upper floor on the street side facing Union Station would be better, but that's a question of taste and priority I guess.

We booked the hotel at a very reasonable rate, so from a price/value perspective it was great. To sum up: GREAT location, you will enjoy walking to the Capitol and National Mall, and can definitely explore the city by foot, plus a metro station @ Union Station just in case.

Room Tip: Rooms at the back (opposite of North Capitol St) are facing another building (pretty new, they were...
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  • Stayed November 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 15, 2012

I took 55 people here for work. The manger was extremely courteous during the entire planning process. They gave me the corner penthouse Capitol Suite which over looks Union Station. Highly, highly recommend this room. The bartenders at the Dubliner downstairs were very nice, as well. All in all, a great experience. Also, you can literally walk right to Union Station (it's maybe a block away) and the Capitol Building is only a few blocks as well. So, for the location, it is well worth it!

  • Stayed January 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Phoenix Park Hotel

Address: 520 North Capitol St NW, Washington DC, DC 20001
Phone Number:
Location: United States > District of Columbia > Washington DC > National Mall , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Family Hotel in Washington DC
#44 Business Hotel in Washington DC
#45 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Phoenix Park Hotel 3.5*
Number of rooms: 149
Official Description (provided by the hotel):
The historic Phoenix Park, a premier option for downtown Washington DC hotels and just steps from Union Station, the offices of the U.S. Congress, and close to the city's most notable attractions, is the perfect choice for business or leisure travelers. ... more   less 
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Also Known As:
Phoenix Park Washington Dc
Hotel Phoenix Park
Pheonix Park

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