We (two adults and two children ages 9 and 12) spent four nights at The Graham over spring break. When we arrived, I was able to park out front while we checked in and went up to the room. I did not want to pay the $48+tax per night valet fee, so I searched online and found Parking Panda. On that site, I paid $60 total to park all day Sunday- all day Thursday with one in/out privilege. The underground garage, just off M Street, was a 10 minute walk each way from the hotel. The garage was small, clean, and secure. I prepaid online and had no problems at all.
There were definitely some glitches that made me question my decision to stay at The Graham; however, Abdullah, the room director for the property, went above and beyond to ensure we were happy and to make up for those glitches. He, and every other employee with whom we interacted, contributed to making this stay memorable. The front desk people remembered our names and graciously greeted us each time we entered and exited the building. People seem genuinely happy to work here and that sets the tone for a pleasant stay.
The hotel is located on Thomas Jefferson, in between K and M Streets. The location is ideal for Georgetown, as you can walk down the hill to the Potamac River and some good restaurants and you're steps from M Street. With that being said, I hadn't been to Georgetown in about 20 years. While the architecture is still beautiful and the area steeped in history, the Georgetown I remember is long gone. No more are there bookstores, interesting independent shops, and eclectic boutiques; those have been replaced by mall stores (Gap, Brooks Brothers, H&M, Forever 21, etc.) and restaurants that appear to have suffered the abuse of college kids/young twenty-somethings. If you visit D.C. for the monuments and museums, you'll either have to take taxis (approximately $10-15 each way), walk about thirty minutes to the National Mall, or walk to Foggy Bottom, the next neighborhood, to hop on the Metro.
We stayed in room 606, which is on the backside of the hotel. The room was nicely, if sparely, decorated and spectacularly clean. The linens, pillows, and mattresses were very nice and we slept well. It was incredibly quiet during our stay and we never heard noise from another room. One view was of a brick wall. We kept those curtains drawn. From the other windows, we had a view of M Street and the kids liked being able to spy on those shopping in the Kate Spade store. The room was large enough to comfortably fit four people and their luggage.
As you enter, there's a long hall that leads into the room. On the right, there's a large bathroom (this is an accessible bathroom). The door hangs from a metal bar in an industrial-chic way. The bathroom space could have been better utilized with shelves, towel bars, hooks, etc. There was little counter space for our own products. During our stay, we noticed they upgraded the hospital-like towels to better quality, fluffier ones. Despite leaving notes and talking with Abdullah, there were never enough towels for 4 people in our room. I had to call each day for extra. There was a complete set for only two people. If you're tall, you might not like this shower. Because it's an accessible bathroom, the shower hose is removable and can't be set very high. There's also a pull down bench. Personally I don't like accessible rooms. Having spent much time in hospitals and homes with elderly relatives, I find these rooms make me sad. The hotel was fully booked and we couldn't switch. But I digress. If you have small children, there is no bathtub in this room. And, because it's accessible, the shower is basically divided from the rest of the bathroom by just a curtain. Lastly, a nice boutique hotel like this one should offer full-size hair dryers.
Our room had two beds, one wardrobe for clothing (this one contained robes and a golf umbrella), and one housing a mini-fridge and Keurig coffee maker. When we checked in, we asked if we could use the fridge for our water bottles. We were told we could. We removed some things from the fridge to make room for our stuff. We were subsequently charged $85 for some contents from the fridge. The charge was removed once I spoke to Abdullah. Make sure extra charges are not added to your bill. We were also originally charged $9.95 for wifi and more money for electronic cigarettes, bikini underwear, and an intimacy kit. Those items were not in our bathroom for the first two days. When we returned to the room on day three, they were in the box on the bathroom counter. I called down to let the front desk know we hadn't used them and questioned whey they were placed in our room mid-stay. That's when I found out we were charged for those items and the fridge items. Again, Abdullah removed all charges from our bill without hesitation.
The room has a 4-drawer bureau and about a 45" flat screen LG t.v. The picture was great. I do not like the lag time on LG tv remotes. There's a desk and a chair. The free wifi worked very well. We did not need to purchase the faster wifi for $9.95 per day. The room is a nice size and the space is not maximized. They could easily fit another small table and a chair. If you order room service or bring snacks to the room, it's not comfortable enjoying them. The lighting is also rather dim. There are no ceiling lights and the few lamps in the room don't provide much light in the evening. On that note, the bathroom could use a dimmer switch.
The other issue we had, and for which Abdullah compensated us satisfactorily, was the door to our room did not lock. We didn't realize until Monday morning that we could simply push open our door. Obviously alarmed, I called the front desk, and was assured it would be fixed immediately. We had to leave the room to meet a tour at the Capitol. When we returned in the evening, the door was still broken. Someone was sent up immediately to fix it and from then on the door was fine. Our valuables were in the safe, but someone could have picked up the safe and left the room had they really wanted. Again, Abdullah understood the seriousness of this issue and I was satisfied with the compensation offered.
The rooftop bar is great. There are some high-top tables and some comfy couches. We enjoyed the view and our time there. I believe non-guests could visit / reserve this space. Hotel guests do not have first priority over the space.
There is a small restaurant / bar on the lower level. It's dark and cozy. Although we didn't eat there, my son ordered room service, which was prompt. He was happy with his dish.
Another issue was each time we wanted ice for the tiny ice bucket, we had to call someone. Access to ice and larger ice buckets, or fridges that chill well, would be nice. Turndown service was inconsistent.
Despite the inconveniences, we'd stay here again. Everyone sincerely seemed to want to make our experience better. They were professional, friendly, and personable. Overall we had a great trip.
- Official Description (provided by the hotel):
- Welcome to The Graham, where cultured sophistication meets modern luxury in one of the most refined residential hotels in Georgetown DC. Named after famous Georgetown resident Alexander Graham Bell, inventor of the telephone, our Georgetown hotel draws inspiration from Bell's inventiveness and consummate poise, offering a mix of innovative style and gracious service that fit naturally with the spirit of the neighborhood. Nestled along the banks of the Potomac River, The Graham sits in the heart of DC's most affluent and historic area. Our central Georgetown location makes it easy to walk around this intimate neighborhood, home to important landmarks and historic estates, prestigious universities, and numerous independent shops and restaurants. Georgetown University, George Washington University, Washington Harbour, the Kennedy Center, and the National Cathedral are all located nearby, and the area itself is within close proximity to downtown Washington D.C. When the day is over, retreat to one of our Georgetown hotel's 57 guestroom and suites, stylish and spacious with luxurious residential comforts and amenities designed for the discerning guest, including complimentary Wi-fi and a 24-hour fitness center. Experience our new craft cocktail cellar and small-plate dining concept The Alex, and afterwards head up to The Observatory, The Graham's open air rooftop bar and lounge, to take in one of the most stunning views of our nation's capital-martini and cigar in hand, of course. ... more less
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- Also Known As:
- Monticello Hotel Washington Dc
- Monticello Washington Dc