Unfortunately we had a rather unpleasant stay. The biggest issue was based on a misunderstanding event, with a manager who has no concept of hospitality and did not listen to what hotel guests had to say. The outcome was a unnecessarily painful one.
We were accused with smoking in the the room and had to pay a fine of 500.00 USD plus tax. The truth is WE DID NOT SMOKE IN THE ROOM.
We were traveling with a family member visiting from Asia who is a smoker and carries a small metal box for cigarette butts throughout the day while we were out. The thing did happen was that one morning my family member cleaned out his cigarette butt metal box into the garbage can in the bathroom.
After we learned this shocking news that we received a 500.00 USD fine, we tried to explain to the housing manager Olena, she simply dismissed our explanation and said the fine will stay on the bill and then she went over all the items that need to be clean in the room. Logically a bunch cigarette butts will have some smell, not to the point that the entire room gets polluted, and especially in this case NO ONE SMOKE IN THE ROOM. No matter what we said, Olena did not listen to the truth we offered.
Paying for mistakes that you did not do is unfair.
Being accused for things that you did not do is an insult... We had no idea our little vacation in DC turned out this way, our guest was mortified, just because of some misunderstanding happened and an individual's inadequacy at The Graham.
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- Also Known As:
- Monticello Hotel Washington Dc
- Monticello Washington Dc