Overall a nice place where you get value for the money spent. The general staff are extremely kind and helpful. Unfortuantely management needs a reset or days back at hospitality school 101. Presently staying here. Booked a room with breakfast included however the restaurant itself is closed and the hotel made an accommodation to have room service but we prefer a restaurant setting for breakfast and wanted a credit for the prepaid breakfast surcharge. Oh no the manager said. If we readjust your room rate now you will be paying more as the rates have gone up she said. Asked her to find what the differential was at the current rate and the breakfast surcharge and she says can't do that either as now our rates are inclusive of the breakfast amount. Said to her calculate what you think is fair for the breakfast surcharge and issue a credit for that amount and she said "I have no idea". Really, you are the manage and you have no idea as to what your breakfast surcharge per person is? Give me a break. While the general staff are nice and accommodating it seems is the management policy is we got your money, ha ha ha. Buyer beware. Management here needs to go back to hospitality class 101!!!
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- Also Known As:
- Monticello Hotel Washington Dc
- Monticello Washington Dc