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“Great Location / Lousy Service” 3 of 5 stars
Review of The Graham Georgetown

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The Graham Georgetown
4.0 of 5 Hotel   |   1075 Thomas Jefferson Street NW, Washington DC, DC 20007 (Formerly Hotel Monticello) (Georgetown)   |  
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Free Breakfast
Ranked #49 of 130 Hotels in Washington DC
Australia
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 30 cities Reviews in 30 cities
17 helpful votes 17 helpful votes
“Great Location / Lousy Service”
3 of 5 stars Reviewed 3 days ago NEW via mobile

First impressions count. Arrived here by train from New York a few hours before check in. It was raining. Waited 15 minutes whilst solitary receptionist struggled to accommodate guests wanting an extra night. Meanwhile phone rings and rings and rings.
As our room is not ready we ask to borrow an umbrella. "There is an umbrella in each room sir!" But we cannot get in our room, so can we borrow an umbrella? "No Sir, we don't have a spare umbrella."
We eventually get our room, but not our bags. They are short staffed and the doorman forgot! Oh, and then the suitcase rack is broken. Doorman removes it and says he will replace it, but doesn't.
We have theatre tickets booked online that we need to print. Reception gives us the completely wrong email address and email bounces! Go figure!
Day 2 they forget to clean our room. We have to call them late afternoon.
And did I mention only one bath robe for a couple and only decaf coffee for the coffee machine?
Grrrr!
First impression has become an enduring impression. This joint needs a rev up in the service stakes!

Stayed September 2014, traveled as a couple
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152 reviews from our community

Traveler rating
    90
    37
    14
    7
    4
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 5 days ago NEW via mobile

Excelent boutique hotel in the heart of Georgetown. Thanks for the amazing stay. Felt like we picked our best option in town. We loved the spacious room and the hotel style. Service was also above level. Only downside was paying 48 US for parking.

Stayed September 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
1 review
5 of 5 stars Reviewed 1 week ago

We loved this hotel and location. We arrived early morning - well before check-in - and Uma at the front desk didn't hesitate to make us comfortable even though we were room-less temporarily. She (and the doorman whose name escapes me) checked our bags and sent us off to a fantastic restaurant for breakfast before returning for an early check-in. If you are looking for a boutique with a classy, yet unpretentious feel, this is the place. The canal and waterfront trail are right at the doorstep and is awesome to get a beautiful long (or short) run in before your morning coffee. Best of all, Uma took fantastic care of us and made sure all of our needs were well taken care of! We'll be back soon and wouldn't stay anywhere else because of her.

  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abdulla_Almutairi, Director of Rooms at The Graham Georgetown, responded to this review, 1 week ago
Dear Faizan D,

Thank you for your candid feedback and your recognition of our hotel during your recent visit to The Graham Georgetown, Washington, D.C. We pride ourselves in the service we provide and our associates are our asset in ensuring our guests enjoy an exceptional experience. I am happy that Ulma was able to provide you with a memorable stay and has allowed you to consider us for your next visit. It is great to hear that you found the hotel accessible to all your destinations and I look forward to welcoming you back soon.

If I can be of further assistance or desire to say hello, do not hesitate to reach out to me!

Best,

Abdulla Almutairi
Director of Rooms Division
abdulla.almutairi@thegrahamgeorgetown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, TX
Senior Contributor
31 reviews 31 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed at the Graham Hotel George town for two nights the last weekend of August 2014. Our suite was the only one that had a very nice walk out balcony facing the back of the hotel on the third floor at tree line height. The greeting by the door man Weldon, was excellent and he was very helpful and efficient in bringing our luggage up to our suite. However the front desk leaves something to be desired. Not very professional especially the girl on duty I believe Uma was her name. She was so busy in talking about this most fabulous hotel and did we know all about it as my husband was trying to check in. She was much to busy in talking herself. His response was my wife booked your hotel, so I guess she would know. As I walked up to the desk Uma said Oh my, you have booked the Sinatra Suite, I said yes and she goes on and on about the hotel their restaurant besure and visit the top roof bar etc. etc. We were alittle tired driving from NYC and just wanted to check in and have a cocktail on our balcony. After getting into the suite we noticed there was not a working refrigerator so went down to the front desk and asked Uma if one could be sent up. She said she would, but we never saw it and Uma never bothered to call to see if we received it.

We did enjoy a cocktail on our balcony after my husband went to the roof top bar to bring them back. The suite was nice and the king bed was excellent . However the down side is hardly no service such as towels changed out or ice left in ice bucket or clean glasses or turn down service. . They do not understand what evening service means / rated high quality hotel should be offered missed both nights we were guest. Loved the location so that was a plus very close walking distance to great evening dinner places and entertainment venues.

I would suggest if you do not get the balcony suite on the third floor, the other area hotels would be a much better choice for the high price. The car parking charge for this Hotel with their own on sight garage in building was way out of line.

Room Tip: Select the Sinatra Suite with only balcony offered in the hotel. Back hotel rooms or suites nice an...
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  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abdulla_Almutairi, Director of Rooms at The Graham Georgetown, responded to this review, 1 week ago
Dear PamelaDallas_TX,

Thank you for your feedback on your recent visit to The Graham Georgetown, Washington, D.C. I am pleased that you found the SInatra suite to your liking, however, I apologize that you found the interaction upon your arrival less than what you may have expected. Your experience does not reflect the norms of our service levels that we provide at our hotel, and I hope that if you choose to stay with us again that you reach out to us directly to ensure you have a memorable stay. Our hotel is equipped with more 30 well-appointed junior and king size suites that are exceptional. However, the Sinatra suite is a wonderful experience.

If I can be of any future assistance to you, do not hesitate to reach out to me.

Best,

Abdulla Almutairi
Director of Rooms Division
abdulla.almutairi@thegrahamgeorgetown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
ISRAEL
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We stayed in the Graham (in 2 double rooms with king size beds ) one night on labour day.We got (in the hotel web site )the price of 269$ per night including tax and very good breakfast. We got one very nice king size room facing the street on the 6 floor and another very tiny room which seems to be single room on the same floor.We knew that the hotel has lager available rooms in our category but the front desk preferred to give us the very tiny room(we did not ask to change)We had 2 other issues with the front desk:1.regarding parking-they put on us a kind of pressure to use their valet parking(49$per day)and gave incorrect information about other options of parking in the area.2.Regarding reservation-Even though we have made the reservation in the hotel's website they said that our reservation does not include breakfast and asked us to prove them that we paid for b&b . In spite of the front desk nor reliable service during our checking in-we liked the location ,the comfortable bed ,breakfast and the rooftop and may return.

Room Tip: High floor room facing the street was bright , sunny and quiet during labour day
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  • Stayed August 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago

Beautiful, comfortable hotel in the heart of Georgetown. Rooms spacious, comfy beds/bedding and granite baths. Staff extremely welcoming and accommodating. So how many desk clerks would lend you their own personal umbrella, when going out in a pouring rain? Immediately return your call a week after departure, checking on a potential left item? Graham Hotel staff go beyond the call of duty. Outstanding customer service.

Stayed August 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abdulla_Almutairi, Director of Rooms at The Graham Georgetown, responded to this review, 2 weeks ago
Dear KarenB,

Thank you for your wonderful feedback on your recent visit to our little gem in the heart of Georgetown. I am so pleased to hear that you had an exceptional experience, even when the forecast did not permit the perfect weather day, we are delighted that we could extend amenities that ensured you had a memorable experience. We look forward to welcoming you back and until then do not hesitate to reach out to us for any future reservation or to simply say hello!

Best,

Abdulla N. Almutairi
Director of Rooms Division
abdulla.almutairi@thegrahamgeorgetown.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed 2 weeks ago

This was a hidden gem tucked away in Georgetown. I cannot say enough about the service provided by the hotel. We were greeted by Ulma at the front desk who was extremely attentive to our needs. We were there to celebrate our wedding and she ensured that everything was perfect for our special weekend.

We splurged on a King Suite for the occasion and it was outstanding. I highly recommend this hotel if you are going to be in the DC area.

Thank you so much.

Stayed August 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abdulla_Almutairi, Director of Rooms at The Graham Georgetown, responded to this review, 2 weeks ago
Dear Martiez T,

It sounds like you have found your own little gem in our nation's capital. It is thrilling to hear you had a great stay and exceptional service. We pride ourselves in the service we give to our guest and our associates are our true asset in ensuring memorable stays for each guest. I will ensure to send Ulma your appreciation. She has been a remarkable team player and I trust she will be looking forward to welcoming you back to us in the near future. If I can be of any further assistance or just to simply say hello, do not hesitate to reach out!

Best,

Abdulla N. Almutairi
Director of Rooms Division
abdulla.almutairi@thegrahamgeorgetown.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Graham Georgetown

Address: 1075 Thomas Jefferson Street NW, Washington DC, DC 20007 (Formerly Hotel Monticello)
Phone Number:
Location: United States > District of Columbia > Washington DC > Georgetown , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#23 Luxury Hotel in Washington DC
#32 Romantic Hotel in Washington DC
#55 Business Hotel in Washington DC
#80 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Graham Georgetown 4*
Reservation Options:
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Also Known As:
Monticello Hotel Washington Dc
Monticello Washington Dc

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