The hotel managers are clearly watching their spreadsheet. THere is, basically, no staff. The restaurant at night is run by one really nice but clearly alone guy. At breakfast, there are 2 people and maybe, I don't know, 30, 40 guests. THey waited for a $14 buffet but for most of an hour, all they had to choose from was stale eggs, toast and a few bagels. The people who work at this hotel are lovely but horribly exploited; they simply cannot cope with the number of people or the demands made on them. This isn't the first 'Flying Dutchman' hotel I've stayed in but I hope it's the last.
The other thing people won't tell you is it is a poor location. I should have known when the cab driver told me about its awful past. It is better now and the walk to the Metro is only about 4 blocks - not that anyone is around to tell you that. But unless/until you figure that out, you are stuck a VERY long way from anything you want to say or do. It may say Washington DC: truth is, you're way out there.
I think this hotel is mis-marketed and badly run. It doesn't need to be that way. It needs some good management that cares (what a shocking concept) and a few extra people to do the ridiculously valiant work that the few people here do do.
Also - it would not be a revolution in hotel management if the bookstorse stocked a guide to Washington DC. A good one would be nice, of course. But any one would be a great leap forward.
Who runs these places?
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- Also Known As:
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- Hotel Capitol Skyline
- Washington Dc Best Western