"How does this space make you FEEL?" The tour guide loftily asked as she tilted her head back and squinted her eyes at the group. Our hour long tour was filled with awkward invitations to speculate on Lincoln's emotional states during his presidency. The guide added lots of personal commentary and unsubstantiated conjecture about Lincolns' life. It was a highly unusual (and oddly ineffective) interpretation for a historical property.
Nothing about the tour suggested to me that there was any supervised standardization of client experience enforced at the organizational level. It didn't appear that there was a serious commitment to historical rigor and/or that the guide had a responsibility to cover certain material.
It's a shame that the interpretation was a mess because the building itself is empty -- so the guest relies heavily on the guide for the overall experience.
Interpretation aside, the property was lovely. It's worth seeing because of what it is.
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