I stayed at this property during a temporary relocation to Washington for work for about a month - and then I moved to another location. The rooms are apartments – at least one bedroom, very nice, new kitchen, modern design, and spacious. Main bathroom not as luxurious as I was expecting and dirty (more on that soon). We loved the bonus powder room.
This property has been renovated from an older building I think, and there are TONS of odd noises, like ratting pipes and very noisy A/C units. I had to move rooms, which was difficult to do. The first room we had was so noisy, it was practically shaking. I think from the elevator unit. The second unit was a bit better, but still bad. There was a lot of noise from the hallways and upstairs. Also, daily, at 10-11:30pm, as if they were moving furniture upstairs. Made my 6am weekday wakeups quite unpleasant. I don’t know what was going on up there, or if it was another mysterious pipe or something.
Also the A/C in the bedroom blew right in my face and it was unadjustable, making it very uncomfortable. It also only works on automatic, so I couldn't leave it on to provide some white noise, and I certainly couldn't control the blast in my face. Coupled with the noise, I rarely slept well. The shower pressure was also very low, and we weren’t that high up. Oh, and their reservations policy is very inflexible. I didn't have issues with this personally, but read the fine print before you book.
What is worse, however, is the housekeeping service. They do not clean the rooms properly! What a joke. One time, I was running late in the morning, and I spilled my foundation (makeup) bottle in the sink. I tidied up most of it, but not all, as I didn’t have enough time to go get the sponge from the sink, etc. When I returned from that evening, the room had been made up, but there were still huge foundation stains on the soap dish, sides of the sink, etc. Gross. That means when they “cleaned” the sink area, they did not even move the soap dish – and probably nothing else! I cleaned the sink myself, but left the soap dish the way it was; an experiment. Guess what? It was never cleaned. They also regularly gave us ripped or badly frayed towels. There was also clearly buildup (or maybe mold) in the shower that was never cleaned. Oh, and they never refreshed the toiletries, even though it was clear we were out. And yes, we tipped. And they only “clean” once a week, and it is very hard to schedule it to a time that is convenient (e.g. not at 5pm when I am home on time from work for a change….). Once we tried, was told OK, went out for several hours deliberately, and came back to no maid service. We'd also missed our chance for several days.
It is sad, because this is a nice property, but not being properly maintained. And they charge enough.The cleaners need training – and supervision – asap.
I will say that everyone we encountered was pleasant, but a special shoutout to the cheery doorman. His smile made me smile, and that’s no easy task when it comes to me and mornings. :) They also had a very nice “welcome” gift waiting for us when we arrived. A nice touch.
There is also no restaurant on site (there is a bar) and the closest stores are several blocks away, not so pleasant to walk with groceries in the 95-degree heat when we stayed. So you’ll have to peapod (online delivery service) it.
So in sum, if you don’t mind strange noises and shoddy housekeeping, stay here. It may not be as much of an issue if only staying here a couple nights.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We appreciated you taking the time to provide feedback. Feedback like yours is crucial to our success as a leader in luxury extended stay. While we are happy to hear your enjoyed our staff, especially our doorman, we do regret any inconvenience caused to you by your suite and housekeeping experiences.
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We take the cleanliness of our suites extremely important, and as such, we will be investigating these comments with our housekeeping team. Rest assured, the cleanliness of your suite and frayed towels is not a normal occurrence and we plan on investigating the issue with our team.
Our suites were designed for our guest in mind, with fully furnished kitchens, spacious accommodations, and modern décor. With our suite amenities, residents receive housekeeping either once per week, or daily. As we differ from a standard hotel, reservations that are more than 7 nights receive a once a week deep clean, or a daily clean for any reservation less than 7 nights. Anytime a resident wishes to reschedule their cleanings to another day or time, we are more than happy to amend your cleaning schedule. We kindly ask all residents to do so 24 hours in advance so we may ensure the time and day they select is guaranteed and set. Addtionally, we do offer daily housekeeping for a nominal rate for stays over 7 nights, and we also offer rates that include daily housekeeping for extended stay residents.
Regarding the AC units, we do apologize that the air vents caused any issue. Anytime a resident requires any maintenance, we urge our residents to contact us immediately so we may have our team inspect your suite to resolve any issue as best we can also, as stated before, we do differ from a standard hotel and as such, our reservation policies are different depending on the booking that is made. Our residents and guests are more than welcome to view and review all policies on our website, prior to booking.
Unfortunately, as we are in a city environment, audible noise from the streets are inescapable. We do, however, do our best to alleviate any stress a guest may have and relocate them in a location that suits their needs.
Thank you again for the feedback, and we look forward to turning your perception around and to exceed all expectations upon any future stays.
AKA White House Management
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.