I had booked this hotel about 1 1/2 months earlier as it appeared to be a great deal - especially during the cherry blossom festival. Also a great location.
Upon landing, our taxi driver had never heard of this place (should've been our first sign). He informed us it used to be the Double Tree Inn. No sooner than we arrived we were told the hotel was under construction and remodel. We hadn't been told of any of this prior to, but OK, we could handle that - I thought. HOWEVER... our room had NO A/C and we were on the top floor!! It was REALLY hot! I also have bad allergies and needed the A/C for clean air. We were first told it was an ordinance in DC to not to have the A/C on until June. Really?? However, we discovered the other hotels AND restaurants didn't have this issue. Finally, they told us the A/C was actually broken in the hotel.
We sweated out the first nights - it was very bad. We could only open the window 3" due to locks they place on the windows. Then, when we opened the window, dust flew in from the construction on the roof. The next day I complained to the assistant manager (after tracking her down somewhere in the hotel). She said it wasn't their fault there was no A/C - until I told her the gig was up and I knew it was broken. I asked if she would put us up somewhere else as that would be the polite thing to do and she indicated they would not. The first excuse was because I hadn't pre-paid. Then once she realized I had pre-paid, I was then told that since the hotel is a franchise, they only have one hotel. I explained that a franchise is when you have mutliple hotels. Alas, she said it was not her problem and that she would check us out of our hotel since we weren't happy. HELLO? Where were we going to go with two nights yet to go at this awful hotel? Everything was booked up - except the nice air conditioned hotels which cost a bit more. BTW... on the second day, the water had been shut off and only brown murky water came sputtering out of the faucet. Do NOT drink the water.
We finally had a box fan delivered to our room to help with the heat, but it did nothing but circulate hot air. I presume this is called the Washington Guest Suites until Marriott gets this to their standards as a Residence Inn. OR... they call it this while current management wants no responsilbility for this disaster. Until then.... BEWARE!!! Staff was friendly, but very unaccomodating... trying to get that last cent out of guests while still under construction. We ended up checking out a day early and got out of DC.
You've been warned.
- Official Description (provided by the hotel):
- Residence Inn by Marriott Washington DC/Foggy Bottom is located in the heart of the most historic neighborhood in DC. We are an upscale extended stay hotel nestled in one of the city's most sophisticated and fashionable parts of the city. Our central location is minutes from George Washington University and Hospital, Department of State, World Bank, other renowned corporations, celebrated attractions, restaurants, shopping, Georgetown and one block to the Foggy Bottom metro. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters .Our inviting gatehouse will allow you to spread out and relax after a long day. We offer complimentary Wi-Fi in all our suites and public areas at the hotel .You will never go hungry with our complimentary daily deluxe buffet breakfast and our Social Hours served in the evenings. Whether you are traveling for business or pleasure, your stay at the Residence Inn by Marriott Washington DC/Foggy Bottom will keep you well taken care of ... more less
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