I will start with we left from Texas August 16th at 6:08 am had a delay in Atlanta of 3 hours arrived at the hotel around 5:30 our room was not ready. We were all tired and just wanted to unwind, they told us it would be 1 to 2 hours before we could get a room. I was upset however Diana did get us into 2 seperate rooms. The next day we went to Baltimore for the entire day arriving at around 5:30 to the hotel we had to move into another room which was fine so our family could be together. Diana went above and beyond to help us move our belongings which was great since we had a long day. Diana is a wonderful example of a hotel manager in the making. You need more people like her that go above and beyond.
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