We are HiltonHonors members and stayed in this hotel 5 nights of our 2 1/2 week trip from Boston to DC. Most all hotels we stayed in were Hamptons. This one needs some work. The first issue we has was that their laundry is not finished (hotel is 2 weeks new when we stayed). We needed to wash clothes because of our long vacation.We asked if they could get permission for us to do it at another Hilton/Hampton close by. We had to walk with all our laundry to the metro plus another 2 or 3 blocks past the metro stop. When we arrived at the other hotel with our laundry we were treated very rudely at the front desk. They said it would breech the safety of their other guest. We did not back down and they finally relinquished. We had to wait in line to do our laundry and it took our whole evening. The other unsatisfactory thing is the size of the room-no chair or sofa to relax in-king room but way way too small. In the middle of the night around 2 am we would wake to a loud BANG- a garbage dumpster being dropped in the alleyway between the hotel and the building next door. Then the loud banging would occur about every two hours until 7 am.We were on the very top floor. The hotel valet out front sent us on a wild goose chase in the wrong direction, we were meeting friends and ended up walking two complete city blocks all the way around, out of our way. The front desk had no maps of the city to help us. Also the front desk clerk put us on hold for a long time while she looked up a number for us, kept getting back on the line forgetting what we had asked.The pool is about the size of a hot tub and they do not have a hot tub.The hotel does not offer in room movies other than what is on TV. On the flip side it was a very convenient location-right between two metro stops and within walking distance of the white house. there's a 711 just around the corner where you can get cheap sandwiches and snacks. The breakfast is wonderful. The art work in the hotel is amazing. The price is high for the value you receive.Of all the Hampton Inns and Hiltons we stayed at during this trip far exceeded our expectations except for this one.
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