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“No notification that reservation would not be honored.” 3 of 5 stars
Review of Air Force Inn Joint Base Andrews

Air Force Inn Joint Base Andrews
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Air Force Inn Joint Base Andrews
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1380 California Ave., Andrews AFB, Washington DC, DC 20762   |  
Hotel amenities
Fort Wayne
Senior Contributor
37 reviews 37 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
14 helpful votes 14 helpful votes
“No notification that reservation would not be honored.”
3 of 5 stars Reviewed August 14, 2012

I had a reservation for 2 nights, previously confirmed, and guaranteed with a credit card due to an anticipated late arrival. Upon arriving and endeavoring to check in, the staff confirmed the reservation and that there was a credit card on file, but that there were no rooms available (due to a higher priority guest?) They gave me a list of hotels in the area and said that I should call one (it was now 1:00 am). Since I would be vacating the room in 6 hours because of leaving for a meeting, I was allowed to stay the night, but I had to check out before I left for the meeting and told to find another hotel.
If Andrews Lodging is unable to honor a previously confirmed reservation, I would suggest they make arrangments for the guest to stay at another hotel and notify the guest prior to arrival. If this were a non-government business, this would have been my last stay.
I must say that there was a pleasant followup call from a customer service representative with an apology and a promise to fix this problem--but other hotels, airlines and resaturants already have policies in place to accommodate guests whose reservations are not honored, and it generally it is not just giving the customer a list of other vendors and telling them to go somewhere else.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date | Rating
  • English first
  • Any
English first
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Additional Information about Air Force Inn Joint Base Andrews

Address: 1380 California Ave., Andrews AFB, Washington DC, DC 20762
Location: United States > District of Columbia > Washington DC
Hotel Style:
Ranked #6 of 23 Specialty lodging in Washington DC

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