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“Torn Between 3 or 4 Stars” 4 of 5 stars
Review of Mandarin Oriental, Washington D.C.

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Mandarin Oriental, Washington D.C.
5.0 of 5 Hotel   |   1330 Maryland Avenue, SW, Washington DC, DC 20024   |  
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Special Offer
Complimentary 3rd Night
Ranked #38 of 130 Hotels in Washington DC
Nashville, Tennessee
Top Contributor
233 reviews 233 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
71 helpful votes 71 helpful votes
“Torn Between 3 or 4 Stars”
4 of 5 stars Reviewed 3 weeks ago

Pros: large bathroom, friendly door staff, large well-appointed gym, morning coffee in the lobby, water and towels waiting at the front door after a morning run,

Cons: The club was closed for renovations, concierge wasn't helpful, the room looked dated, location wasn't near restaurants or shopping

Room Tip: Request an upper level with a water view.
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, General Manager at Mandarin Oriental, Washington D.C., responded to this review, 3 weeks ago
Dear JenniferChaffin,

Thank you for choosing Mandarin Oriental, Washington D.C. during your recent visit to the nation’s capital and I’d delighted to hear you enjoyed many of our offerings including the fitness center and complimentary coffee.

My sincere apologies for any inconveniences caused by the closure of our Tai Pan Club as well as the lack of assistance in finding alternatives including the great restaurants and shops within walking distance of the hotel. We strive to ensure each of our guests’ needs are not only met but exceeded so please know this is being addressed accordingly.

My team and I look forward to the pleasure of welcoming you back to the hotel again in the near future.

Sincerely,
Adriaan Radder
General Manager
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790 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Palm Beach Gardens
Top Contributor
102 reviews 102 reviews
10 hotel reviews
Reviews in 41 cities Reviews in 41 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed 3 weeks ago

This was a disappointing stay,my family and I were in DC for 5 nights. I first have to say the bellman and valet were always courteous and helpful. The Muse restaurant staff always greeted us with a warm smile and wonderful service. I hate to report bad service, but you can stay at much better places in DC. I have stayed at much finer Mandarin Oriental Hotels, this one is just getting by. We hired a car service through the hotel one night to pick us up from a restaurant and take us to the Pentagon to see the 9/11 Memorial, Iwo Jima Memorial and Lincoln Memorial. The driver showed up and started driving erratically and we started to question if we were in deed head to Iwo Jima because we could now see it, but were far away. He almost went on a one way on the highway cars honking and the long and short is he couldn't find any of these Memorials and he was impaired. My brother in law asked him to try for the Pentagon and after three attempts and us coaching him we made it and we all had to take a deep breath. I called the hotel and asked to speak to the manager, she was busy, I said I would wait on the phone. I waited a long time and I explained the situation, she did not offer to send another car to retrieve us and finish our trip. We had to just bag the night and have the impaired driver take us back and it was a stressful ride. Alexis, the manager, never called or emailed during our five night stay to apologize for the stressful night we all had. The next night we hired the CAREY car service on our own and they were professional and spot on. And we were also given one rate on their "best rate promise" and at the end of the stay a much higher rate was on our bill, once again wanted to speak to Alexis and once again she was not available. Have not heard from her. We had two suites for five nights and were also guaranteed the mall side, that did not happen. And a welcome gift was suppose to be in each room with our package, that never happened.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, General Manager at Mandarin Oriental, Washington D.C., responded to this review, 3 weeks ago
Dear Holly894,

Thank you for choosing to stay at Mandarin Oriental, Washington D.C. and I am delighted to hear you had an enjoyable experience dining at Muze as well as with our bellman and valet colleagues.

We sincerely regret the issues pertaining to the car service and please accept my personal apology for any inconvenience. Management is currently looking into the issue to ensure resolution but please note this is an isolated incident and does not reflect our commitment in providing guests with the highest quality of service.

It is my understanding our Director of Front Office Operations has been in contact with you to discuss these issues. Again, I apologize for the negative impression and we remain committed to finding a resolution in hopes of regaining your confidence.

Sincerely,
Adriaan Radder
General Manager
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Eugene, Oregon
Top Contributor
95 reviews 95 reviews
19 hotel reviews
Reviews in 26 cities Reviews in 26 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed 3 weeks ago

High points
This hotel has an amazing lobby bar where you can enjoy drinks and food in great seating areas. Nice piano bar in the evenings. Fresh flowers are abundant and exquisite.
Low points
Pricey, and at these price points expect impeccable service and it is sometimes spotty.
Also hope for the return of the chocolate martini!

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Service
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Madison, MS
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed 4 weeks ago

This hotel is very accomodating for business and pleasure. The meeting rooms and catering service were perfect for the conference I attended. Driving straight to the hotel the first time was a bit tricky, but that's expected in downtown DC. I would recommend looking at a map and figuring it out the old fashioned way rather than having GPS talk you through it. We easily walked from the hotel to the Washington Memorial and Smithsonian. We actually also walked to Fords Theatre, the WW II Memorial, Lincoln Memorial, and the Jefferson Memorial as well as L'Enfant metro station, but we are regular exercisers and the weather was in the mid 70s. We used the gym and it was not large, but had everything in it we needed including towels, water and earphones. The valet staff was very accomodating and helpful and allowed us to park our 10' tall RV on the ramp going down to the parking garage. (it was too tall for the garage itself) We enjoyed our visit and would definitely stay there again.

Room Tip: We had a great view of the Washington Monument from our window.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, General Manager at Mandarin Oriental, Washington D.C., responded to this review, 3 weeks ago
Dear Lori S,

I am delighted to receive your kind praises towards Mandarin Oriental, Washington D.C. which will certainly motivate our colleagues in our mission to delight and satisfy our guests.

I am also happy to hear you intend on visiting again. On behalf of our team, we look forward to welcoming you back.

Sincerely,
Adriaan Radder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Top Contributor
95 reviews 95 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed 4 weeks ago

We did a "stay-cation" in our hometown of DC for a weekend and it was wonderful!
The top tier restaurant in the hotel - Cityzen is NOT to be missed - even if not staying at the hotel.
The lobby bar is fun! The hotel is beautifully appointed and the rooms are large and charming.
They also have great views.

  • Stayed August 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MOWashingtonDCHotel, General Manager at Mandarin Oriental, Washington D.C., responded to this review, 3 weeks ago
Dear HillTraveller,

It is wonderful to hear you were able to enjoy a “stay-cation” and elected to spend it with us. Thank you for sharing your positive sentiments pertaining to your stay in particular, your experience at our fine-dining restaurant, CityZen.

You would also be pleased to know that we are celebrating CityZen’s 10th anniversary this year and will be offering a special menu launching soon. We look forward to providing additional details shortly.

Once again, thank you for your high recommendation of our hotel and we certainly look forward to your return soon.

Sincerely,
Adriaan Radder
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Beautiful hotel that treats all guests like royalty. I was given a free upgrade to a room with a view by calling the day of my check-in. They did not have to do that, but it went above and beyond, allowing my stay to be way better than expected.
My only complaint was due to the young teenage girls hanging around the hotel all day and night- waiting for a popular boy band that was rumored to be staying at the hotel. They did a good job of keeping them across the street and away from the entrance. However, many of the teenagers were in the lobby, the elevators, and running around the hotel.

Room Tip: Even though I had a room at the end of the hallway (5th floor- looking out towards Pentagon) there s...
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  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 4 weeks ago

I've stayed at this hotel 4 times and every time its has amazing. The staff is wonderful and they are so nice and helpful . The rooms are beautiful and theirs a TV in the bathroom on the club floor! its in a great location right by the mall you can walk to it . This is a great hotel and it's 1st class I wanna live their.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mandarin Oriental, Washington D.C.

Address: 1330 Maryland Avenue, SW, Washington DC, DC 20024
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotel in Washington DC
#24 Business Hotel in Washington DC
#42 Romantic Hotel in Washington DC
#51 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mandarin Oriental, Washington D.C. 5*
Official Description (provided by the hotel):
The hotel's unique location on the southwest waterfront makes Mandarin Oriental, Washington D.C. The only hotel offering views of the Jefferson Memorial and Washington Monument, Tidal Basin and Washington Marina. In addition to exceptional accommodations and gracious service, the hotel features the Forbes Four-Star Spa at Mandarin Oriental, Muze, with locally sourced, Asian-inspired fare and fabulous views, and the AAA Five Diamond CityZen. ... more   less 
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Also Known As:
Mandarin Oriental, Washington d.c. Hotel Washington Dc
Mandarin Oriental Hotel Washington Dc
Mandarin Oriental Washington Dc
Mandarin Washington Dc
Washington Dc Mandarin Oriental

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