This hotel does not the expectations that come with the Mandarin Oriental brand. From the minute you arrive you feel that it is dated and in need of TLC. Fortunately most of the staff members i came in contact with were warm and efficient professionals, despite the hotels overall shortcomings. Food quality especially was quite disappointing. Updating of the room product is sorely needed: old entertainment system , no option for coffee or tea in the rooms or suites, no electronic checkout, minibar was not serviced during my 4 night stay. Spa and gym are quite nice.