We stayed at the Mandarin when the DC area suffered a major power outage and it was an unpleasant experience all round as the hotel was slammed and under staffed. We were given a "do - over" due to the circumstances which I appreciated and we took advantage of it recently. The room was as requested with a rollaway. The bar experience before dinner was excellent and the service was what we expected on the first stay. The front desk was extemely hospitable and we felt much, much better after the second stay. Yes, $40 (mandatory) concierge and $15 internet (I hate that one more) is expensive after you paid full rate for the room - I do wish they would look at that. However it is the Mandarin Oriental after all and if the service is up to par, it won't sting that much. We all have the opportunity to stay somewhere less expensive if that is the prime motivation.