Shame on you for charging $50 to park my car. Seriously. I advise guests to use the garage next door for $20.
Otherwise, had a nice anniversary mini-vacation. Alex at the front desk was awesome and gave us a spectacular room vs the original room on the 2nd floor facing the train tracks. We booked through Amex Platinum and enjoyed the benefits. Service was excellent mainly. Pool is one of the nicest in the city but could be kept warmer (it was cold, probably for lap swimmers). Dinner at City Zen was just OK; breakfast at SouWester was great. Drinks in the Empress Bar were perfect - try the Sake-tini which is not on the menu but available.
My one complaint: I didnt sleep that well - mattress was worn in. Felt lumpy and cheap. Perhaps time to replace them. Compared to the Westin, W, Four Seasons mattresses, it was far inferior.
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