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“Awesome tour! Awesome weekend!” 5 of 5 stars
Review of iGuide Tours

iGuide Tours
1101 Pennsylvania Ave, Washington DC, DC 20004
202-756-4964
Website
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Ranked #28 of 116 activities in Washington DC
Type: Bus tours
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Attraction Details
Owner description: iGuide Tours was founded by a small, yet committed group of experienced Washington D.C. tour professionals who agreed that it was time to build a sightseeing company in our nation's capitol that was worthy of this great American city. iGuide Tours offers three different tours; 3 times a day; 7 days a week. A licensed Washington DC tour guide will hop on and off the bus with the guest at each attraction to explain the history of each location. iGuide Tours also conducts its tours using 2012 Mercedes Sprinters to provide the highest quality possible.
Wayne, New Jersey
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Awesome tour! Awesome weekend!”
5 of 5 stars Reviewed April 3, 2013

Tyree from iguide tours was amazing. He bent over backwards to accommodate our group of 16 people including adults and children. Tour bus was brand new, Roomy and comfortable. Jack the bus driver was very knowledgable regarding the streets of Washington and navigating trough bumper to bumper traffic and Nick our tour guide was full of information about Washington. I was very impressed! My daughter even left her cell phone on the bus which we realized back home in New Jersey. We contacted Tyree and he personally searched for it. And found it! We were thrilled. Very stand up company. I would use them again and recommend to smaller groups traveling together. Karen K. NJ

Visited March 2013
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113 reviews from our community

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Date | Rating
  • English first
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English first
1 review
“Fantastic. Night tour.”
5 of 5 stars Reviewed March 23, 2013 via mobile

Took the night tour of Washington monuments and although it was a particularly freezing night the tour was awesome. The bus was small, comfortable and warm and 'the girls' were terrific guides. Our group was small so it was easy for Amy to give extra bits of information as we travelled and walked. Amy was full of information and was very knowledgable about the Capitol. This was the best way to see Washington at night and I highly recommend this tour. Overall it was great and being dropped back at the hotel at the end was not any trouble for them.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Contributor
16 reviews 16 reviews
6 attraction reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“A very disappointing evening”
1 of 5 stars Reviewed February 21, 2013

Both of the previous postings are concerning and should give you pause before you book a tour with this company. Our family of four booked the night tour of the monuments on the morning of 2/17. We arrived at the meeting location at 6:45 p.m. for a 7:00 p.m. van pick up. The weather was blustery and 27 degrees. We waited until 7:30 p.m. and watched as another company boarded its customers onto a warm van. My husband called 3 times and left messages for a call back. We did not hear back and unfortunately booked this tour on our last night in D.C., so we did not have the option of booking with another company. We emailed and asked for a full refund and received an email letting us know that their computerized booking system was down and they were not able to contact us to let us know that the tour was canceled. They offered us two complimentary tours for our next visit (we live in California so it's unlikely that we'll be heading back anytime soon) and a full refund. We have not yet received notice that the refund was made to our credit card. Based on the last posting, we hope that it will not be problematic. The company has had many great reviews - hopefully, this was simply an unfortunate computer error on their part. A most disappointing evening.

Visited February 2013
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
“No tour but no refund!!”
1 of 5 stars Reviewed February 20, 2013

Booked the monuments by moonlight tour for 2/7/13. Tour company canceled 4:30 day of tour. I was assured they would refund to my credit card. Have called Iguide tours three times and still no refund!! I booked same tour for next night on grayline, it was 15.00 cheaper and Eric our driver was great!! I recommend you choose Grayline, but if you do book with Iguide do not book your last night or you may be out of luck and be prepared for a hassle disputing charges with your credit card company.

Visited February 2013
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Land, TX USA (near Houston)
Top Contributor
84 reviews 84 reviews
36 attraction reviews
Reviews in 30 cities Reviews in 30 cities
36 helpful votes 36 helpful votes
“They cancelled two hours before tour”
1 of 5 stars Reviewed February 19, 2013 via mobile

Got a call to cancel two hours before tour as we only ones who booked. I don't believe their site said anything about chance of cancellation for low booking #'s. As we were out in DC I didn't have time to go back to hotel to research another option so that ruined a whole evening.

They should state in BOLD that tours subject to cancellation if minimum number doesn't book.

I found another tour for tomorrow night with lower review ratings BUT I'm not sure that low booking numbers for this tour isn't indicative of their quality??

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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