Both of the previous postings are concerning and should give you pause before you book a tour with this company. Our family of four booked the night tour of the monuments on the morning of 2/17. We arrived at the meeting location at 6:45 p.m. for a 7:00 p.m. van pick up. The weather was blustery and 27 degrees. We waited until 7:30 p.m. and watched as another company boarded its customers onto a warm van. My husband called 3 times and left messages for a call back. We did not hear back and unfortunately booked this tour on our last night in D.C., so we did not have the option of booking with another company. We emailed and asked for a full refund and received an email letting us know that their computerized booking system was down and they were not able to contact us to let us know that the tour was canceled. They offered us two complimentary tours for our next visit (we live in California so it's unlikely that we'll be heading back anytime soon) and a full refund. We have not yet received notice that the refund was made to our credit card. Based on the last posting, we hope that it will not be problematic. The company has had many great reviews - hopefully, this was simply an unfortunate computer error on their part. A most disappointing evening.
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