I was here for a two day business meeting and the location relative to the METRO and Georgetown was the key advantage. WIFI access was important for this trip and the base plan was so bad that I couldn't successfully navigate to the "paid" plan. This turned out to be good because I overheard others complaining about the paid plan. Staff was genuinely interested in helping, but their success was limited since they seemed to be under-trained or over-worked. I note that the high staff turnover was mentioned in other reviews.