We were a little hesitant when we first arrived at this property, but by the time we left we were big fans. The property does not give a great first impression in that it has an odd layout for a five star. To get to the rooms you have to go down one flight from the lobby, transfer elevators, and then go up. The lobby decor is not bad, it's just not elegant or refined - more business and bar like - the restaurant is the same way. The rooms, if not elegant, are comfortable, well appointed, and highly functional. I think we'd have been happier if we didn't sometimes hear the comings and goings in the hallway, but it was well within reason (yes, I'm fussy about noise). Here's the good news. For whatever challenges this property faces in reaching a five star status, it more than makes up for in service. This is a superbly trained staff that would do any property proud. Across the line - bellmen, front desk, maintenance, waiters, housekeeping - every single encounter we had with staff was impressive - professional, knowledgeable, appropriately friendly, and a real desire to make us happy.
By the way, the location is great. A short walk to the best of Georgetown. Summing up: a 4 star property with a "five plus" staff. Recommended.