Have stayed in this hotel twice in the last six months.
The restaurant, "Fahrenheit" is neither a pro or con. It's nice enough, the food is fine. But there are lots of other, better and more interesting culinary options in Georgetown and in D.C. more broadly.
The hotel also, with a huge chimney/smokestack at its center, has made fire and heat it's "theme", which is something most Ritz Carlton's don't do. Example: They hand out "red hot" candies at the front desk. This is hardly a reason to stay or not stay here, but it does make the hotel a little more interesting and a little less generic.
Rooms - Easily some of the best rooms you'll find anywhere in Washington.
Location - Unless one requires easy access to a metro stop the location, right in the heart of Georgetown, one of the great, distinct neighborhoods in D.C. and in the country, can't be beat.
People - Everyone I have ever encoutered during my two stays has been friendly, professional, and eager to be of assistance.
Gym - Inadequate. It pales (not even close) in comparison to its neighbor a few blocks away, the Four Seasons, Washington D.C.
Business Center - One computer. That's simply insufficient. This is a hotel with lots of business travelers. During my first stay (for pleasure, not business) I was asked whether I would be picking something up or "my assistant" would be. I was staying solo and never gave any indication that I had an "asisstant" but that's the hotel's mindset and expectation. All that is fine. But then one needs a business center with more than one computer in it.
Understaffed - The quality of the people who work at this hotel is first-class. The QUANTITY is not. That's not the fault of the people who work on the premises. Rather, it's the fault of the parent company who decides HOW MANY people work on the premises.
Example: I had a breakfast reservation at the hotel restaurant at 6:30 A.M. (when the restaurant opens). I waited for ten minutes for a host/manager to seat me. There simply wasn't anyone there.
Example: There's no distiction between front-desk and concierge. The person at the desk is supposed to handle both tasks simultaneously. That can lead to wait time when checking in. And if one has been fortunate enough to have stayed in really fine hotels it's clear that here the concierge function of that two-role job suffers a bit. Again, that's the fault of the parent company, not the employee.
Example: Checking in last February it took over thirty minutes for a suitcase to be delivered to my room while I sat in the room waiting for the bag to be delivered. There were things in the bag I needed to get on with my day. Again, I'd chalk that up to there simply not being enough staff.
Example: Housekeeping doesn't visit your room twice a day unless a guest asks them to. And they don't change a guest's sheets every night. They claim that the latter is for environemental reasons. Perhaps that's true. But in light of how the rest of this hotel works I couldn't help but wonder whether cost-cutting, penny-pinching was the real reason.
Cost - These are some of the most expensive rooms in D.C.
Overall - I compared the Ritz Carlton, Georgetown with the Four Seasons, Washington, D.C. earlier. It's an obvious comparison. The hotels are only a few blocks from one another and (more to the point) the Ritz Carlton prices its rooms similarly (depending upon when one happens to make a reservation either hotel might be more expensive per night) and thus invites the comparison that way as well.
Having invited the comparison, the Ritz-Carlton, Georgetown falls short. The inadequacies and imperfections I cited in this review exist at this hotel but I have never seen them at its competitor, the Four Seasons, where staff is abundant and immediately and effortlessly responsive to a guest's needs, the restaurants are top-notch (not just adequate), and the fitness center is fabulous.
On its own merits this is a fine hotel, but charging the room rates it does allows a guest to bring certain expectations and in some ways those expectations aren't met.
If one is going to spend $600-$700 for a single night in the Georgetown area you certainly won't be sorry you stayed here but the Four Seasons is simply a much better overall experience.
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- Also Known As:
- The Ritz-Carlton, Georgetown Hotel Washington Dc
- Ritz Carlton Washington Dc
- Ritz Carlton Georgetown
- Ritz Washington Dc
- Washington Dc Ritz-Carlton