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“Fine Hotel But Some Flaws Too” 4 of 5 stars
Review of The Ritz-Carlton, Georgetown

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The Ritz-Carlton, Georgetown
5.0 of 5 Hotel   |   3100 South St. NW, Washington DC, DC 20007 (Georgetown)   |  
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Hotel amenities
Special Offer
Complimentary Breakfast
Ranked #21 of 133 Hotels in Washington DC
Hartsdale, New York
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
“Fine Hotel But Some Flaws Too”
4 of 5 stars Reviewed July 22, 2011

Have stayed in this hotel twice in the last six months.

The restaurant, "Fahrenheit" is neither a pro or con. It's nice enough, the food is fine. But there are lots of other, better and more interesting culinary options in Georgetown and in D.C. more broadly.

The hotel also, with a huge chimney/smokestack at its center, has made fire and heat it's "theme", which is something most Ritz Carlton's don't do. Example: They hand out "red hot" candies at the front desk. This is hardly a reason to stay or not stay here, but it does make the hotel a little more interesting and a little less generic.

Pros

Rooms - Easily some of the best rooms you'll find anywhere in Washington.

Location - Unless one requires easy access to a metro stop the location, right in the heart of Georgetown, one of the great, distinct neighborhoods in D.C. and in the country, can't be beat.

People - Everyone I have ever encoutered during my two stays has been friendly, professional, and eager to be of assistance.


Cons

Gym - Inadequate. It pales (not even close) in comparison to its neighbor a few blocks away, the Four Seasons, Washington D.C.

Business Center - One computer. That's simply insufficient. This is a hotel with lots of business travelers. During my first stay (for pleasure, not business) I was asked whether I would be picking something up or "my assistant" would be. I was staying solo and never gave any indication that I had an "asisstant" but that's the hotel's mindset and expectation. All that is fine. But then one needs a business center with more than one computer in it.

Understaffed - The quality of the people who work at this hotel is first-class. The QUANTITY is not. That's not the fault of the people who work on the premises. Rather, it's the fault of the parent company who decides HOW MANY people work on the premises.

Example: I had a breakfast reservation at the hotel restaurant at 6:30 A.M. (when the restaurant opens). I waited for ten minutes for a host/manager to seat me. There simply wasn't anyone there.

Example: There's no distiction between front-desk and concierge. The person at the desk is supposed to handle both tasks simultaneously. That can lead to wait time when checking in. And if one has been fortunate enough to have stayed in really fine hotels it's clear that here the concierge function of that two-role job suffers a bit. Again, that's the fault of the parent company, not the employee.

Example: Checking in last February it took over thirty minutes for a suitcase to be delivered to my room while I sat in the room waiting for the bag to be delivered. There were things in the bag I needed to get on with my day. Again, I'd chalk that up to there simply not being enough staff.

Example: Housekeeping doesn't visit your room twice a day unless a guest asks them to. And they don't change a guest's sheets every night. They claim that the latter is for environemental reasons. Perhaps that's true. But in light of how the rest of this hotel works I couldn't help but wonder whether cost-cutting, penny-pinching was the real reason.

Cost - These are some of the most expensive rooms in D.C.

Overall - I compared the Ritz Carlton, Georgetown with the Four Seasons, Washington, D.C. earlier. It's an obvious comparison. The hotels are only a few blocks from one another and (more to the point) the Ritz Carlton prices its rooms similarly (depending upon when one happens to make a reservation either hotel might be more expensive per night) and thus invites the comparison that way as well.

Having invited the comparison, the Ritz-Carlton, Georgetown falls short. The inadequacies and imperfections I cited in this review exist at this hotel but I have never seen them at its competitor, the Four Seasons, where staff is abundant and immediately and effortlessly responsive to a guest's needs, the restaurants are top-notch (not just adequate), and the fitness center is fabulous.

On its own merits this is a fine hotel, but charging the room rates it does allows a guest to bring certain expectations and in some ways those expectations aren't met.

If one is going to spend $600-$700 for a single night in the Georgetown area you certainly won't be sorry you stayed here but the Four Seasons is simply a much better overall experience.

  • Stayed July 2011, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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249 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
Winston-Salem, NC, USA
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed July 5, 2011

The service here was incredible! The staff really catered to us & got us anything we needed. The location was perfect for walking/running/biking to the monuments & museums & then to shops & restaurants in G'town. Our best trip to DC ever & we will return!

  • Stayed July 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Contributor
20 reviews 20 reviews
12 hotel reviews
Reviews in 13 cities Reviews in 13 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed May 31, 2011

am a ritz carlton fan. didn't get this hotel though. they seem to be copying the W hotel, dark muted sort of lobby. no front desk, 2 desks to check in. rock music always playing. the rooms are small and non descript. the "gym" is a small room in basement, with a couple of weight machines and a few treadmills. the service was typically friendly. no concierge floor. it really did seem like a squeezed in marriot.

  • Stayed May 2011, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Portola Valley, California
Senior Contributor
42 reviews 42 reviews
41 hotel reviews
Reviews in 29 cities Reviews in 29 cities
91 helpful votes 91 helpful votes
5 of 5 stars Reviewed May 4, 2011

The help I got from the concierge desk here in arranging transport, car rentals, suggestions for where to run in the morning, shopping, etc. would have made this a great stay even if the other facilities weren't as great as they were. I like the modern, masculine room decor better than the more old-fashioned style of the Four Seasons in Georgetown. This hotel is also more in the middle of Georgetown. Great location for eating, shopping and running (along the water to all the monuments is a beautiful run). Service was awesome with no attitude. Things that the Four Seasons had that I'd like here include a wider range of breakfast foods in the restaurant and a little more of a health club (men's sauna area, for example). Otherwise, this place wins. One downside is there seem to be no good view rooms; they're either pre-allocated to residences or gobbled up by delegations.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Lauderdale
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed April 7, 2011

If you're running a 5 Star hotel, there's no sense in just "nickel and dimeing" your customers when you can go for the real big time. We checked into this hotel, signed on the internet with my iPad for $9.95 a day (on top of a $950 room rate), and when I finished with the iPad, switched to my laptop. Guess what?? They want another $9.95! Undisclosed but "our policy" is to charge PER DEVICE! I, like most businessmen today, travel with multiple devices...4 in my case. What a clever way to push their room rate over $1,000 per night. When I called the operator to talk to a manager about this, it took 4 phone calls to get someone to answer the phone. They agreed to waive the extra fee, but while they were doing that, housekeeping came barging into the room without knocking. Maybe the housekeeper wanted to charge me for the pillow...Ritz must be taking rip off lessons from the airlines...

Stayed April 2011, traveled on business
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
14 reviews 14 reviews
14 hotel reviews
Reviews in 10 cities Reviews in 10 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed March 20, 2011

I stayed here for a trip that involved business and leisure and enjoyed the unusually small size for a Ritz Carlton as well as the location. The rooms were well appointed and large as were the bathrooms. The service touches that are often synonymous with the Ritz Carlton name were not completely there. The check in staff had to do double duty as concierge and they were not as connected and well versed as a normal Ritz concierge would be, however, they were always pleasant to work with despite providing minimal service. I took the house car 3 times will I was there at their suggestion and 2 of the 3 times, the driver was unsure where he was going and slightly lost and erratic with their driving. Additionally, the Fahrenheit restaurant was very average and very overpriced. All in all a very pretty small quiet hotel, but needs some work in the top quality service that is expected.

  • Stayed March 2011, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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nj
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed February 27, 2011

Hotel is beautiful and unique in a great location. Fantastic and friendly staff. Decor in the hotel and the bar is beautiful. Just note when making your reservation that you do not want a room facing Wisconsin Avenue. We were woken both nights by kids outside coming home from the bars. The traffic noise on Wisconsin on that end is minimal but we were awoken several times by loud people outside, the latest at 4:40 a.m. In addition, Saturday morning at 7:30 a.m., a truck across the street unloaded sheet rock for an hour and then the garbage trucks arrived. This will not be an issue if your room is not facing Wisconsin as the hotel is tucked in on a quiet side street. Only knock on the service is that the mini bar was not restocked. We MUCH prefer the Ritz Carlton Georgetown over the Four Seasons Georgetown.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Georgetown

Address: 3100 South St. NW, Washington DC, DC 20007
Phone Number:
Location: United States > District of Columbia > Washington DC > Georgetown
Amenities:
Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#15 Luxury Hotel in Washington DC
#32 Romantic Hotel in Washington DC
#38 Business Hotel in Washington DC
#41 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Georgetown 5*
Number of rooms: 86
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Also Known As:
The Ritz-Carlton, Georgetown Hotel Washington Dc
Ritz Carlton Washington Dc
Ritz Carlton Georgetown
Ritz Washington Dc
Washington Dc Ritz-Carlton

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