We stayed recently for a night in the town (DC) to see the Wizards. We were a group of 3 families (1 couple; 2 families) traveling. My rating is mixed.
Location - great for Verizon Center, metro, shopping, etc.
Room was nicely decorated & comfortable, including bed. TV - nice flatscreen; bathroom clean & pleasant. For price (paid through Amex points), I have no complaints about room.
Bar (Poste): (Fri night in January after 10:30) was hoppin' - if you don't mind being late 40s amongst a bunch of 20-somethings... & service was good.
Service - Mediocre at best. No one seemed happy to be there. While I understand they are working, aren't they supposed to make you feel more welcome? Also when I called to find out about rates for a family of 5 (we were 3 families traveling), the first customer service rep was not very friendly and implied we couldn't put 5 in a room because of DC fire code. However, when I called Sales Agents in morning, it was no problem.
Elevator - cold.
Hotel Space - a bit weird. It is an old building so it's cool in that sense, especially the wide hallways, but it's a maze; hard to navigate. More signs would be appreciated. Restaurant bathroom is far from dining area. My kids liked the design/decor of the lobby, etc, but I thought it needed some warming up. Strikes me as too eclectic or something - can't quite put my finger on it. Maybe too much green? This is just my personal opinion though, as many in our party did like it. I forgot to take room pics but am attaching some lobby pics.
Restaurant - Bar at night was fine as I said above & service was good then, but I was less than impressed at breakfast. Made the mistaken assumption that you could eat breakfast in the hotel restaurant (Poste Brasserie), but when we got down there the hostess asked if we had a reservation - just me & my 2 kids at that point. I told her no & she said that they were "fully committed at this time." I had to ask about the bar seats since she did not offer that, and then she agreed that was fine. But of course then service was slow. After 15 min waiting for waitress she said she'd be with us to take our order, but we didn't even have menus yet. I think the hotel needs to provide a small buffet for people staying at the hotel if they cannot accommodate guests in the restaurant. On a good note, the food was good.
- Official Description (provided by the hotel):
- The luxury Hotel Monaco Washington DC, centrally located in Penn Quarter, occupies the former General Post Office and is a National Historic Building. Built in 1839, this recently renovated beautiful marble building has a stately grace that is matched by the hotel’s exemplary service and luxurious amenities. From the comfort of elegant guestrooms, you are steps from the bustling Poste Moderne Brasserie, Verizon Center, the Smithsonian, National Mall and a plethora of museums. ... more less
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- Also Known As:
- Hotel Monaco Washington Dc
- Kimpton Washington Dc
- Monaco Hotel Washington Dc