It's Academy time so I think it's only appropriate to title this accordingly. This is my first stay with Sofitel in DC. I typically wait until later in my stay to post my review but feel it's only fitting to go ahead and write this while it's still so fresh on my mind and I'm only here for two nights, unfortunately.
I was greeted at my cab by a hotel doorman who was very much a gentleman offering to take my bag but I only had the one bag so I did not need the assistance but he went out of his way to open the doors and greet me warmly.
But the winner for the "Best First Impression" of the year award goes to Kathleen who met me at the check in counter. She greeted me before I got to the counter offering her assistance. Her warm smile and greeting is not typical for most upscale hotels in DC. She quickly learned that this was my first stay with Sofitel DC and she said something to the effect of "I will make sure you have a wonderful first experience". Though I arrived very early (around 10:30 a.m.) she quickly looked at room options and "apologized" and said she only had lower level rooms (as if I had requested a higher level floor). It did not matter to me but she says "I've got this great corner room on 2nd floor. It's one of my favorite room layouts. There may be one drawback. It's close to the street so if street noise bothers you I need to find you something else." I assured her that with my ever present white noise machine the traffic would not be a problem. She said "If you walk in the room and if there's a whisper there will be a problem, you come back down immediately and I will take care of it!" She then offered to sign me up for their customer loyalty program. She said "If you have a business card, I will take care of it and you won't have to fill out a thing". She finished checking me in and then she proceeded to come around the check in desk to shake my hand, to welcome me to the hotel and to point out the business center, the lounge, and the restaurant. With that a bellman was standing next to her to offer to assist me to the room.
Upon entering the room, I quickly saw why Kathleen likes this floor plan. It's large with large windows all the around two walls. The foyer leads into a large room with dark grain wood finishings, soft colored walls, carpets, and draperies and multiple low and bright light sources that are unique to this hotel room. This room's marble bathroom is actually "around the corner" on the opposite side of the king bed, hidden and out of site of the sitting area. Though I am here on business I feel like I am at a nice spa hotel.
The hotel is great but what set it apart was the personal and sincere interest displayed by the hotel staff when I arrived, particularly by Kathleen. I hope the hotel will recognize her in some way for waht she does......it's not "fake".....I think she truly enjoys her job and it has really made my day! I will be back and I will be staying at the Sofitel DC again.
By the way.....the noisy corner room on 2nd floor.....I've been in here most of the afternoon and I promise it is the quietest room I have ever been in while in DC and I've stayed in hotels on very high floors with far more noise. And I haven't even turned my white noise machine on yet