We chose the Sofitel as the place to stay for our family trip to Washington DC based on it's location and my previous positive experiences with Accor group hotels. We recieved the best service of our stay there whilst checking in, with the staff that assisted us being warm, friendly and helpful. However for the rest of our stay, we did not experience good service within the hotel, apart from a couple of very friendly door staff. We had disappointing experiences with both cleaning and bar staff, and gave up trying to order drinks in the bar after being ignored twice over a 20 minute period. All in all our impression of service at this Sofitel was that they did not respect those visiting for tourism purposes as much as they seemed to value their business customers.
The rooms we were allocated were good and consistent with the standard set by Sofitel hotels I've stayed in elsewhere. The bedding as always with Sofitel was a highlight, and the bathroom facilities were excellent. One of the rooms we had was extremely spacious, but the other was a little more cramped. There were no coffee or tea making facilities provided in either of our rooms and there is no ability to store anything in the mini bar fridge due to the automatic billing installed. Wifi was only offered as a paid service, with the "free" wifi service not working for us.
Overall we were disappointed in our stay at the Sofitel. It was not representative of my previous good experiences at Sofitel and other leading Accor Group hotels, and was unfortunately the most disappointing stay we experienced on our US trip.