I feel I'm being generous in giving Hotel Baron 1/2 Star, but staying there was better than sleeping on the street - that's the only positive thing I can say about this over rated hotel.
Although my check-in was glitch-free, most of the other guests attempting to have their reservations honored didn't share my experience. The person staffing the desk appeared to have no customer service, computer or problem solving skills. Everyone was on their own to resolve the issues most hotels easily and typically handle.
My room was on the 2nd floor so I pushed the elevator button for an easy way to transport the 4 bags I was carrying. The elevator was located approximately 4 feet from the check in desk but it was another guest who informed me it didn't work - no sign, no alert from the employee at the close by desk. The handrail was loose on the staircase which made the trip up one flight of stairs a precarious adventure.
If my room was typical of the others, they are basic to minimal. The towel rack in the bathroom was laying on the floor, unassembled, and the "featured" jetted tub didn't work. Sometime in the middle of the night furniture in the room above me was rearranged taking 45 minutes to conclude.
The $5.00 continental breakfast would have been adequate if there was an attendant filling in juice, milk, coffee and pastry as guest finished their meal. Unfortunately, we were all on our own to fend for ourselves and search for boxes of bagels & sweets and carafes of coffee. Some guests gave up in favor of a full breakfast elsewhere.
My "glitch" came at checkout when I was told there was no record of my pre-payment on their computer. Even though I produced paperwork to prove otherwise, they assigned me the task of resolving the payment issue between them and Hotels.com. When I reached Hotels.com customer service they refused to talk with them directly because they were busy.
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