Like any Ritz, the service is attentive and the staff well trained. The rooms are average, even for a Ritz, and if you didn't know better could be in any Marriott or Hilton in the country. The first floor design is flawed and the entire lobby is cut up. The bar is as well. It is not big enough for a hotel this size and it is always hard to find a seat. This is a nice hotel for a convention, but there are better choices closer to the Mall for sightseeing and fun.