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“Exceptional service, still needs renovation” 3 of 5 stars
Review of Avenue Suites Georgetown

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Avenue Suites Georgetown
3.0 of 5 Hotel   |   2500 Pennsylvania Ave NW, Washington DC, DC 20037 (Formerly Washington Suites Georgetown)   |  
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Ranked #5 of 135 Hotels in Washington DC
Certificate of Excellence
London, Canada
Level Contributor
68 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Exceptional service, still needs renovation”
3 of 5 stars Reviewed March 26, 2013

Had a wonderful trip to DC and many, many thanks to the exceptional front desk staff. I will give this hotel 3 stars though because I would rate some physical characteristics of the hotel as good and some as poor.

On the good side:
- Location. Easy walk (5-8 minutes) to Foggy Bottom metro. Also easy walk to shops and restaurants in Georgetown.
- Trader Joe's is across the street. I had never been to a Trader Joe's and was incredibly impressed with the fresh soups, salads, sandwiches, desserts, etc. that make for a perfect meal after a day of sight-seeing.
- Service. The staff are terrific and very responsive.
- Bedroom, living room, and bathroom were updated nicely. Some maintenance issues are needed in these areas though such as a bathroom faucet being backwards, missing magnified mirror, etc. Still overall in good condition.
- Quiet hotel but ask for a room that does not face the street if you are not used to city-noise.
- Full size appliances are good to have for a family. Liked the Keurig coffee maker too.

Needs improvement
- Kitchens are in very poor condition with some electrical and plumbing issues (garbage disposals shorting out, stove burner not connected securely, facet very stiff). Also, floor tiles were peeling up; cupboards were very outdated; and counters chipped. Overall, needs a full reno on the kitchens.
- Breakfast food in the restaurant was poor. Bacon was burned, french toast hard as a rock, yogurt overly sweet and the "fruit" in it was one strawberry cut in 4. Don't waste your money on the restaurant. Just go to Trader Joe's and pay less for better quality food.

We saw several rooms and were surprised that the kitchens were in such bad shape in all the units. However, enough functioned (fridge, microwave and coffee maker) and there were all the basic items we needed (plates, cups, etc.) that it worked well for a family.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, April 2, 2013
Greetings USCanTraveller,

Thank you so much for commending our great staff on their memorable customer service during your time with us at the Avenue Suites. You are correct that the majority of our hotel has been renovated, however there are aspects of it that is still original. I would love the opportunity to discuss your visit in more detail and hope that you can give me a call at the number below at your earliest convenience to do so. Experienced travelers like yourself are exactly what we need to help us towards our goal of perfection.

I look forward to speaking with you soon,
Mitchell Turow
phone: 202-464-5609
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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873 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (201)
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austin
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

Our trip to DC was enhanced by exceptional accommodations at this small yet complete boutique hotel on the edge of Georgetown. It was very close to the metro (Foggy Bottom), clean, & comfortable. The staff was friendly and accommodating in every way! We especially enjoyed having a kitchen where we could start our day off by making breakfast. Trader Joe's is a nice grocer across the street. The bartender was especially good at making us feel welcome in the bar each evening. He was able to create yummy non-alcoholic drinks for our kids. We will definitely be back!

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, April 2, 2013
Candace B,

Who would not love to be called a perfect boutique hotel? We are so honored that you had such a memorable time with us here at the Avenue Suites and are already planning to return the next time you are in Washington DC. I have passed your positive comments on to our bartending staff who were elated to hear that you were so happy with their phenomenal customer service. Please send me an e-mail at the address below before your next visit so we can make sure it is extra exceptional for you.

I look forward to working with you in the future,
Mitchell Turow
e-mail: mturow@modushotelsdc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 26, 2013

Thanks to other TripAdvisor reviewers, I found this hotel for a mother/daughter trip to DC. First of all, it was very convenient, just a few short blocks from the Metro, so getting in from the airport was easy and getting around town was easy as well. Loved the location; we spent a fun night wandering around Georgetown but it was also close enough for a good walk to the White House. The room itself was spotless and more like an apartment than a hotel room. We had a full working kitchen, a large living room and a separate bedroom with two beds. The staff was very friendly and most helpful. Especially when my corkscrew broke off mid-way through the cork, threatening to take the happy out of happy hour. But the front desk crew came to the rescue and restored our good spirits. If I had any complaints, they would have to do with my own peculiarities as I found the bed too firm for me and the traffic noise too loud when I opened the window for fresh air at night. Neither of these issues would detract from the Excellent rating I give this hotel. It met our needs perfectly and I can't imagine staying anywhere else when I visit DC. Thank you, Avenue Suites staff for all of your help.

Room Tip: Next time, I'll ask for a room at the back, not on the Pennsylvania Ave side as the traffic nois...
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, March 30, 2013
KB1955,

We are happy to hear that you got back to Beantown safely and have taken the time to fill out a TripAdvisor review about your time here at the Avenue Suites. It makes us feel so great when experienced travelers are impressed with our property as well as our fantastic staff. We were happy to rescue your bottle of wine and ensure your happy hour went off without a hitch! Please reach out to me at the e-mail address below so we can block you in a perfect room on your next visit.

I look forward to speaking with you soon,
Mitchell Turow
e-mail: mturow@modushotelsdc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
2 reviews
5 of 5 stars Reviewed March 25, 2013

I'm a frequent visitor to DC and have now put Avenue Suites at the top of my hotel list. The rooms are spacious and comfortable, all complete with kitchens and nice contemporary decor. But most importantly to me -- the rooms are quiet. I always get a great night's sleep. The location can't be beat if you want to be near Georgetown; it's also not a far walk to the Foggy Bottom metro and GWU campus. But what really sold me on this place is the attentive and friendly staff. The service is impeccable. Although seldom are there any problems, our coffee maker didn't work upon arrival last time we visited. However, within minutes of my call to the front desk, a manager came up to investigate and a replacement coffee maker was delivered 5 minutes later. My only reluctance in writing this review is that I would love to keep this place a secret! Hate to think that Avenue Suites might be booked next time I call for a reservation!

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, March 30, 2013
Carolyn L,

We love impressing frequent DC travelers who are now planning to return! It is fantastic to hear that word of the Avenue Suites has reached Kentucky and that you took the time to tell all of our TripAdvisor friends about your enjoyable visit with us. While we love the publicity, keeping us a secret is not an issue and urge you to reach out to me directly so we can work together on your next visits. Please call me at the number below so we can start planning right away!

Thanks again,
Mitchell Turow
phone: 202-464-5609
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Simsbury, Connecticut
Level Contributor
92 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 stars Reviewed March 21, 2013

You can't beat the location, price and space of this hotel but a couple of things annoyed me.
First, the sitting area and the bedroom were nice and modern but the bathroom and kitchen weren't updated. Second, I know this is picky but No high def TV? I would probably stay here again if I needed to be in the Georgetown area because the staff was very helpful and it's within walking distance to all the shops/restaurants in GTown.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, March 26, 2013
ZoeyBz,

We love all feedback about the Avenue Suites, both negative and positive, as it gives us great opportunities to grow and work towards our goal of perfection. Thank you for praising our great location, affordable prices, and beautiful public space. I would, however, love to talk about the negatives in more detail and invite you back personally for a return visit. Please reach out to me at the phone number below so we can discuss your stay a little bit further.

Thanks again and I look forward to speaking with you soon,
Mitchell Turow
phone: 202-464-5609
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 21, 2013

I haven't stayed at your hotel yet, but it sounds wonderful from the very complimentary reviews that have been posted. Since I'll be spending much more time in DC in the near future, but have an apartment already in Georgetown, I will highly recommend your hotel to my family and friends who will be traveling regularly to DC and asking the inevitable question "Where should I stay?". It's impressive that you respond to all the reviews; that's a near certain
way to win new business, and do a fantastic job in the social media/branding/marketing realm. I appreciate your effort, and I haven't even been there LOL!

Stayed March 2013, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, March 26, 2013
lulu55,

I am quite honored that you took the time to write such a great survey about our TripAdvisor page. Frankly, if our guests take time out of their day to write unbiased feedback to fellow travelers, the least we can do is to reply and thank them for doing so. Stop by some time the next time you are in the area so I can show you around our hotel and look at some of our large guest rooms. Please use my e-mail address below so that we can contact each other directly for all future visits for friends and family.

Thanks again,
Mitchell Turow
e-mail: mturow@modushotelsdc.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Groton, Massachusetts, United States
Level Contributor
38 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed March 19, 2013

A friend and I just checked out of the Avenue Suites this AM and the experience has prompted me to write my very first TripAdvisor review. Please let me add my kudos to those written below. We received outstanding service, a huge, clean and very comfortable room, and three great nights' sleep. Honestly, our room (408) had to have been the quietest city hotel room either of us had stayed in. The location is truly ideal--a few quick blocks to the Foggy Bottom metro, and half a block to the Trader Joe's and CVS. It's also walkable to the waterfront, canal and main streets of Georgetown (though if you do a lot of shopping, you'll want to take a cab back!). Thierry, Karam, and Seck all deserve special mention for their incredible customer service and welcoming personalities. I can't wait to return to Avenue Suites with my family when my kids are ready to tour DC. Thank you!

Room Tip: Our room in the back was very quiet!
See more room tips
  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mitchell T, Front Office Manager at Avenue Suites Georgetown, responded to this review, March 26, 2013
Lisa F,

We love to hear that the Avenue Suites is responsible for you writing your very first TripAdvisor review. It truly is a great way to get unbiased feedback from fellow travelers about both hotels and restaurants all over the world. I have passed your kudos onto Thierry, Karam, and Seck who were so gracious to hear that they were able to make such a lasting impression on you and your friend. I have provided my phone number below so that both of you can reach out to me directly the next time you would like to join us again here at the Avenue Suites.

Thanks again and welcome to TripAdvisor!

Mitchell Turow
phone: 202-464-5609
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Avenue Suites Georgetown

Address: 2500 Pennsylvania Ave NW, Washington DC, DC 20037 (Formerly Washington Suites Georgetown)
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites
Hotel Style:
#6 Business Hotel in Washington DC
#6 Family Hotel in Washington DC
#6 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Avenue Suites Georgetown 3*
Number of rooms: 124
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Also Known As:
Washington Suites Georgetown Hotel Washington Dc
Washington Hotel Georgetown
Washington Hotel Dc

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