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“Really, Really Nice and Comfortable Stay” 4 of 5 stars
Review of Holiday Inn Express Hotel & Suites Washington DC-Northeast

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Holiday Inn Express Hotel & Suites Washington DC-Northeast
3.0 of 5 Hotel   |   1917 Bladensburg Road NE, Washington DC, DC 20002   |  
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Ranked #87 of 130 hotels in Washington DC
Jersey
Senior Contributor
21 reviews 21 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Really, Really Nice and Comfortable Stay”
4 of 5 stars Reviewed February 3, 2013

Myself, my daughter, my sister-friend and her son reserved a suite for 3 nights during the POTUS' 2nd Presidential Inauguration. The accommodations were absolutely fantabulous! The staff was courteous, knowledgeable and friendly. They genuinely welcomed us with open arms.

The room was clean and breakfast was a plus. Being a Platinum Priority Club member definitely has its advantages. I would stay at this location again and would recommend to family and friends.

The only complaint I have is about housekeeping. If check-out is at 11:00a, there is no good reason (unless the hotel is burning) why they should be knocking on my door at 9:00a.

Management, if you are reading this review, please make some changes because it was annoying to be awakened early AM for no good reason.

I would love to get back to DC to explore what it has to offer. The few attractions I visited were enough to peak my interest in visiting the remainder of DCs historical sites.

Thank you HI Express....I trust the brand!

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, February 5, 2013
On behalf of the hotel team and management thank you for choosing to stay with us during the Presidential Inauguration events.

Thank you for the 4 star review and being a valued Platinum Priority Club Member. It was our pleasure having you, your family and friends as our guest. We are very pleased that the accommodations, staff, breakfast and hotel amenities were too your liking.

We apologize for the inconvenience from being woken from a comfortable sleep so early. The housekeeping team receives their departure list very early in the morning and since guests do have the convenience of the bill being slipped under their door, some will leave and not let our front desk know, so housekeeping knocks early in the morning to confirm if the room is still occupied or if they can enter early and begin cleaning the room. When you come back to visit us, please hang the do not disturb sign from your door, housekeeping should pass by your room and continue to the next allowing you some extra time.

Thank you again for your kind review, we look forward to seeing you again when you return to Washington DC.
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169 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
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Brisbane, Australia
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 35 cities Reviews in 35 cities
49 helpful votes 49 helpful votes
2 of 5 stars Reviewed January 19, 2013

This hotel had many positives - it was very clean, modern and the staff were very helpful and friendly. Unfortunately, the location is not great for tourists wanting to see DC. During the low season, the hotel only offers a shuttle to and from town once a day so your only option to get into town otherwise is via a taxi. And be prepared to wait for one! We rang 45 mins ahead one day and ordered a taxi then ended up waiting over an hour and a half for it to arrive. You will spend about $20 each way which adds up over a couple of days. There is nothing to really see or do in the area so you need to find transport. In addition, there are no restaurants within walking distance (unless you want to eat KFC/donut king every night). We had to order delivery each night as a result or stay late in town and eat there. Breakfast was also really poor with sloppy eggs and a couple of slices of bread. Overall, we would not recommend and would not stay again.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, January 21, 2013
Dear Guest, We'd like to thank you for taking the time to write a review about your recent stay with us. The hotel is located approximately 3 miles from the city center and all major DC attractions, monuments we're host to many familes, groups, and tourists. For some our location is ideal and a great fit for their needs with the complimentary breakfast, limited shuttle and ease of access to get to and from Metro. But we also appreciate that for others, we are not a good fit for those very reasons. It is unfortunate that for as much as you enjoyed the hotel, staff and services, you were equally as displeased with the location. We apologize for all the negatives you encountered and that we could not have made your stay any better. Thank you again for your feedback and your business.
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Pennsylvania
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed December 21, 2012

Felt I made the right choice as soon as I walked thru the doors. The desk staff are extremely courteous and you feel that they are genuine in their manner. The appearance of the facility from the lobby to the room is clean and updated. They even called up to the room to make sure we felt everything was alright and safe after settling in for the night. The breakfast bar was fully stocked, clean and well maintained. Those staff members managing the area did an excellent job in assisting the patrons. They too were very friendly. Would definitely staff again.
Only downside was the limited shuttle service hours to and from the Metro, but that may be due to the time of year and limited tourists (December).
Good value for the cost....I have never stayed at a Holiday Inn Express before (usually Hampton Inns). I will definitely go back to this hotel when I am in the DC area again.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, December 27, 2012
Dear Guest; Thank you for wonderful compliments about your recent stay with us. We couldn't be happier to see a 4 star review and that you and your family enjoyed your stay. We always strive to go above and beyond for our guests and delighted to see we exceeded your expectations for a first time stay at a Holiday Inn Express. Yes, we are running a limited shuttle service for the winter months and will pick that back up with a few extra trips come March. Thank you again for the great review, we look forward to seeing you all again.
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Hasselt, Belgium
Senior Contributor
38 reviews 38 reviews
35 hotel reviews
Reviews in 33 cities Reviews in 33 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed December 17, 2012

It was my First visit to Washington DC and this fantastic hotel in August 2012. I think It's the best choice if you go by car to Washington DC. Because there is a safe and free parking @ the hotel with good acces to the city and the touristic things. There is also a free shuttle bus @ the evening to the and from the city. The hotel reception was clean and not long waiting to checkinn with friendly people working here. The rooms are big and very clean and nicely decorated with a flat screen tv and a big bathroom with enough towels. The price/quality is very good bacause there is also a free breakfast included in the price. And there is also a indoor swimpool. It was a nice stay.

Room Tip: Visit the website from Holiday inn for a good offer
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, December 27, 2012
Dear Guest; Thank you so much for the 4 star review! We appreciate you choosing our hotel to stay in for your first visit to Washington DC and delighted to see that our hotel, staff and services far exceeded your expectations, leading you to have a very enjoyable visit to our Nations Capitol. We hope to see you again if your travels bring back to the area. Thank you again for the wonderful review.
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Ashland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 10, 2012

The photo's look great and the property is maintained ok but the staff is beyond RUDE! From everyone we came in contact with at the hotel from the FD clerk to the breakfast host to the shuttle driver they were all rude and displayed a very unprofessional manner. The girl working Saturday morning really did not want to be at work, when we asked about the shuttle she was extremely annoyed she had to get up out of the chair in the back office and come and answer our questions - even my 7 year old daughter commented on her bad attitude. Other guests were waiting to be helped but she ignored the intentional noises being made by them to get her attention. I'm surprised the hotel manager employees such people. The rooms are ok, TV is fuzzy and NBC channel doesn't come on at all, shower curtain slides to the middle of the rod throughout the course of showering which was really frustrating. Carpets could use a wash and the headboards need a good wipe down. The shuttle was handy just have to be careful of the times of service. They should label the items in the market so guests don't bother the front desk when wanting to buy something! Whatever it is they are doing in the back office is way more important than any guest in that hotel!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, February 19, 2013
Dear Guest; Thank you for writing your review and sharing your experience with us. Our guests 100% satisfaction is very important to us and we take great pride in delivering excellent customer service. Our staff is a direct reflection of our hotel and for the reasons you stated, we did not deliver that service to you. We will use your feedback to build upon our our customer service training. We hope that you will accept our apologies for the challenges you faced during your stay. Thank you again for your business.
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Edinburg, Texas
Contributor
16 reviews 16 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stayed here throughout the Thanksgiving holiday Nov.21-26th, 2012. It's a very nice, clean place.The manager Laurie was very welcoming and when they accidently booked us into a room that hadn't been cleaned yet, they gave us a discount on our room and and quite quickly changed us into another very nice room. The food is OK, hot and cold available.Just got a little tired of eating the same thing 5 days in a row, but guess we had a choice to go somewhere else if we wanted, but we chose to eat free there! The shuttle to Union Station is available only until noon and then resumes again at 6:00pm, I wasn't aware of that until we got there. We did use the shuttle but also had to use taxis a fair amount as there is no other public transportation readily available there. We did have to wait quite awhile one nite for the shuttle at Union Station, he apparently took 45 minutes for a 20 minute ride to get there... we did complain about that the next day, the driver wasn't at all apologetic either, in fact he was quite sarcastic in his remarks to us, when he finally got there. Otherwise staff overall was quite friendly and Laurie was very nice. I would definitely stay here again for the price,cleanliness and staff,depending on where we had to go in Washington, D.C.as I had said it's not in the best situation for transportation .purposes

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, December 10, 2012
Dear Guest: Thank you for taking the time to write a review. We are very pleased to see that you enjoyed your stay, staff treated you well, and the accommodations were too your liking. We'd like to thank you for your additional feedback on the shuttle. The hotel found the need for shuttle service is not in high demand during noon and six pm, so we do limit the times to and from Metro and apologize for any inconvenience that may have caused with the added taxi fare. I'd like to personally apologize to you both for our driver's remarks, that was not professional to receive sarcasm, we will address that directly with him. Thank you again for the review and the feedback. It was our pleasure having you as our guest. We welcome to opportunity to have you stay with us again the next time your travels bring you to the area.
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Cape Town, Western Cape, South Africa
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed November 19, 2012

We spent a few days here in October and judging by the amount of flight crews staying there it was quite a popular hotel. The rooms were clean and the staff were helpful, even though it's a bit out of town we used the shuttles to get to the metro which was very handy. Would happily stay again.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sarah G, Manager at Holiday Inn Express Hotel & Suites Washington DC-Northeast, responded to this review, November 20, 2012
Dear Guest; From all of us at Holiday Inn Express Hotel & Suites, thank you for the wonderful review. We are very pleased that you were treated so well by our great staff and you enjoyed the accommodations. Great to see that took advantage of the complimentary shuttle service and from the Metro system, truly makes it easier to get around town doesn't it? Looking forward to seeing you again the next time you visit Washington DC.
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Additional Information about Holiday Inn Express Hotel & Suites Washington DC-Northeast

Also Known As:
Holiday Inn Express Hotel And Suites Washington Dc-Northeast
Holiday Inn Washington Dc
Washington Dc Holiday Inn
Address: 1917 Bladensburg Road NE, Washington DC, DC 20002
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Hotel & Suites Washington DC-Northeast 3*
Official Description (provided by the hotel):
Enjoy our Northeast Washington, DC Hotel Near the Capitol Building The Holiday Inn Express Hotel and Suites of Northeast Washington is near many hot spots for DC visitors. Ronald Reagan National Airport (DCA) is less than 10 miles away, Union Station and New York Ave Metro are within 2 miles, giving travelers easy access to our hotel. Travelers can immerse themselves in history while visiting the 19 museums of the Smithsonian Institute or popular, downtown Washington, DC memorials. You can escape to the beautiful outdoors when you visit the National Arboretum just beyond your DC hotel room. The close proximity of our Washington, DC hotel to local businesses and government offices makes the commute easy for business travelers. You'll find the Washington Times, the FBI and both Georgetown and George Washington universities within just five miles of our hotel in Washington. In addition, our 900 square feet of meeting space and a 24-hour business center can help you host a conference during your stay. Our hotel rooms overlooking DC offer entertainment for the whole family with free high-speed, wired and wireless Internet access in every room. Unwind anytime in the 24-hour fitness center, indoor heated pool or whirlpool. For a complimentary hot breakfast and a convenient stay, choose this Washington, DC hotel. ... more   less 
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