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“Great Stay” 3 of 5 stars
Review of Hilton Garden Inn Washington, DC Downtown

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Hilton Garden Inn Washington, DC Downtown
3.0 of 5 Hotel   |   815 14th St., NW, Washington DC, DC 20005 (Downtown / Chinatown)   |  
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Ranked #25 of 130 hotels in Washington DC
Provo, Utah
Senior Contributor
44 reviews 44 reviews
29 hotel reviews
Reviews in 23 cities Reviews in 23 cities
58 helpful votes 58 helpful votes
“Great Stay”
3 of 5 stars Reviewed July 25, 2008

We enjoyed our stay at this hotel. We had a king room on the 10th floor. It was relatively quiet...could hear people playing music in the metro entrance two mornings, but not any hotel noise. Right across the street from the McPherson Square metro station, so it's really convenient and easy to use. We didn't walk to any sights, but it's not very far from the White House. The staff was friendly & helpful. We left our luggage with the concierge on the last day for a few hours & found that to be very convenient. Never ate at the restaurant because the breakfast was a little pricey ($16/person). Instead, we stocked our fridge & a shelf with some breakfast goodies from the CVS a couple blocks away and also ate a McDonald's (about 3 blocks away) & Starbucks (less than a block). There are some other options nearby, too. Bed was okay...not greatest, but not bad. It's one of those ones where you can adjust the firmness with a dial on both sides, but we didn't notice much change when we did that. Two choices of pillows & plenty of them. Plenty of storage room for two for a 5-night stay. We used the laundry, which was very busy since they only had 2 washers & dryers, but it was nice to have the option.

  • Liked — Location, size of room, features (fridge/microwave, laundry)
  • Disliked — Price of breakfast, bed
  • Stayed July 2008, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
    • 3 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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California
Top Contributor
58 reviews 58 reviews
30 hotel reviews
Reviews in 28 cities Reviews in 28 cities
37 helpful votes 37 helpful votes
2 of 5 stars Reviewed June 28, 2008

After reading reviews of many hotels in DC and checking prices (aaugh!) we decided on this hotel since it was near the White House and the Mall. The location was absolutely superb. It is across from the Metro (though the entrance is currently under construction and really a mess) and a quick walk from the White House and the Capitol Mall (our 15-year old daughter was disappointed that it was a grassy area and not a shopping mall! But got over it quickly seeing the sights). However being so close to tourist sights, we found the concierge and the front desk abominable, due to their blatant erroneous information and overall lack of information. I am a very seasoned business traveler and pretty self-sufficient when it comes to finding my way around. We asked for bus information from three different hotel staff and none could be provided. When we arrived the first evening, we wanted to go out for a quick bite. Dressed in jeans and shorts and clearly having traveled many hours I asked if there was somewhere we could go just dressed "as is" and the suggestion they gave us two blocks away was very posh and upscale- a beautiful restaurant but completely and totally inappropriate for what we needed- or wanted. I was very explicit and they got it completely wrong. This area has a number of restaurants that are only open for breakfast and lunch, but after walking a few blocks we were able to find a little pizza place and a couple of other choices, no thanks to the hotel. Another minor gripe- no safe in the hotel room. This was a combo business/pleasure trip so when I was done with the business portion of my trip we were sightseeing and there was no place for me to lock my laptop. The hotel is pretty but really nothing special. In all fairness, the beds and pillows were comfortable and we really liked the microwave and fridge in the room. I would only recommend this hotel if you are 100% self-sufficient and will not need any questions answered- an unusual situation in any case. However if you fit that description, if the price is right, this hotel could be considered.

  • Liked — Location
  • Disliked — service at the hotel
  • Stayed June 2008, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yorkshire
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed June 24, 2008

OK hotel in a good location for seeing the main tourist attractions. Directly opposite an underground station (McPherson Square).

Hotel room was fine with the usual facilities. Staff left a lot to be desired. When we checked in no-one told us what time breakfast was or any other information - we had to ask all the time.

Just down the road is a nice little "deli" which we used for breakfast. Fine if you want a cheap and cheerful buffet style breakfast, although it doesn't open on Sundays.

For nice restaurants we suggest travelling to Georgetown. Although we found some nice places in Washington (Matchbox was very nice - near Chinatown) we thought there was more choice in Georgetown - unfortunately we didn't discover this until the last day!!

Check out was even worse than check in! We had asked for a taxi to take us to Dulles at 6.00am and were told this was not a problem. The night before when we reconfirmed this had been arranged, the porter told us to ask for him in the morning.

The following morning when we left , there was a limousine waiting outside and the porter took our cases outside. When we got outside there was also a taxi waiting and the driver knew our surname. Both drivers then started arguing over who should be taking us, at which point the porter put luggage into the limo. Not wanting any confrontation we got in and went but refused to pay any tip when we got to the airport.

Not the best end to a very enjoyable stay in Washington.

  • Liked — Location
  • Disliked — Staff service
  • Stayed August 2007, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
wisconsin
Senior Contributor
24 reviews 24 reviews
9 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed June 20, 2008

Stayed here for an extended weekend June 13-16. I was with my siter-in-law and two young neices (ages 8 and 10). This hotel has great location. I've stayed at others in the DC area and have now learned to confine myself to downtown only. The rooms are nice, nothing speacial. If you stay, get the breakfast option - the meal is wonderful - not the typical continental fare but everything from grits and oatmeal to made-to -order omlettes, french toast, Belgain waffles and lots of fresh fruit. Fantastic deal!
The staff were superb. Everyone from the front desk to the concierge, the waitstaff, the housekkepers, absolutely everyone greeted us with a smile and went out of their way to make us feel important.
When we booked, I had originally booked only one room, but had second thoughts the Monday before we left. I was able to get another room but told it would be on another flor, and was just a king bed rather than two doubles. When we arrived at the hotel, the gentleman at the desk saw to it that we had adjoining rooms, each with two beds. We could not have asked for better service. The whole stay was stress-free and lovely.
Metro station located right across the street made transportation easy.
The only drawbacks were the small size of the pool (but who goes to DC to swim anyway?) and Franklin Square across the street is overrun with homeless folks. Typical of DC, I know, and not the hotel's fault, but just be prepared for that.

  • Liked — Service, location, comfy acomodations. Did I menation SERVICE?
  • Disliked — Postage stamp pool and fitness facilities
  • Stayed June 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sicklerville, New Jersey
Senior Contributor
23 reviews 23 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed June 3, 2008

We just returned from a great stay at the Hilton Garden Inn in Washington DC. We arrived on Friday 5/30. Check in was easy and efficient, the staff was friendly & courteous. This hotel is very nicely located. We walked pretty much every where we went. Easy walk to the National mall, White house (we passed by this every time we went out) spy museum and the brand new crime & punishment museum. Lots of places to eat nearby. We got a full american breakfast included in our packaged (~$250 a night) for all four of us. (Breakfast was great, made to order eggs, freshly made waffles, etc etc)
Room had a small fridge, microwave and coffee machine with a flat screen TV.

The only complaints. Double size beds, which for my family is too small and they air conditioner was loud (in my opinion). I would stay here again with just my husband.

  • Liked — location. easily accessable to sites
  • Disliked — double beds
  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Queens, NY
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 2, 2008

A new, clean and comfortable hotel with a good location a couple blocks away from the White House. A little farther to the Mall, which will put you at the Washington Memorial, but is still an easy stroll. The Metro is across the street from the hotel which was very convenient for us and took us wherever we needed to go.

We had a weekend rate and easily filled my room request when we got in at 11:00PM. Breakfast was okay, but kind of pricey. I would absolutely stay again.

  • Liked — Comfort and room cleanliness. Location was great too.
  • Disliked — Eating alternatives
  • Stayed May 2008, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northville, Michigan
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
34 helpful votes 34 helpful votes
5 of 5 stars Reviewed June 2, 2008

We satayed here over memorial weekend and had a great trip. It was an excellect homebase for sightseeing. The service was great and, considering the holiday, I feel we had a good rate $143/night + tax.

+: service, location (metro, white house), clean attractive room, free cookies, pool

-: expensive parking $23/day, charged for local calls, elevators were malfunctioning stopping at the wrong floors (not a big deal)

  • Liked — Location
  • Disliked — Expensive parking
  • Stayed May 2008, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hilton Garden Inn Washington, DC Downtown

Address: 815 14th St., NW, Washington DC, DC 20005
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Washington DC
#23 Family Hotel in Washington DC
#27 Romantic Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Washington, DC Downtown 3*
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Also Known As:
Hilton Garden Inn Washington, Dc Downtown Hotel Washington Dc
Hilton Washington Dc

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