I always use Tripadvisor before booking a hotel and this time was no exception. Previous reviews highlighted the great location and they were right. It is an easy walk to the White House, the Washington monument and the museums.
On arrival we were greeted by a very pleasant young man who made sure that check in was quick and efficient. The room was lovely and a perfect size for myself, my mother, my husband and our 2 year old son. It was clean and well decorated. The cleaning staff were very pleasant and efficient.
We used the room service on several occasions and it was of a high standard, enjoyed by all.
The only negatives were.....
the hotel bar, which never opened on time and usually had most of it's seating area blocked off, thus making it so there was not enough seats for everyone wanting a quick refreshment. We resolved this by visiting a nearby hotel who were more than happy to serve us.
Secondly the biggest negative. Eddie. Oh Eddie, you nearly negated all the good work your fellow reception staff had done. All we asked you for was for a late check out but you made it seem like we were asking for all the gold in the world. Actually remembering Eddie's level of customer service has made me change this review from 5/5 to 4/5. On top of Eddie's poor customer service he also seemed to have a lose grip on the fees associated with a late check out.
In conclusion we had a lovely stay in Washington and part of this was due to the hotel. We would definitely stay here again on return but we would avoid Eddie at all costs.
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- Also Known As:
- Hilton Garden Inn Washington, Dc Downtown Hotel Washington Dc
- Hilton Washington Dc