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Hilton Garden Inn Washington, DC Downtown: Traveler Reviews

3.0 of 5
815 14th St., NW, Washington DC, DC 20005 (Downtown / Chinatown)
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Hilton Garden Inn Washington, DC Downtown
Ranked #22 of 126 hotels in Washington DC
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967 reviews from our community

Traveler rating
    407
    422
    92
    34
    12
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Families
274
 
Couples
272
 
Solo
67
 
Business
168
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good Hotel”
4 of 5 stars Reviewed December 2, 2012

The Hilton Garden in DC is very well localized near the main attractionsand the Hotel's personnel is friendly and helpful. The rooms are clean and big. Sometimes the traffic is difficult due to the vicinity of the white house, but this is a price we pay for staying so near.

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask Paulo K about Hilton Garden Inn Washington, DC Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
rome,italy
Top Contributor
71 reviews 71 reviews
37 hotel reviews
Reviews in 38 cities Reviews in 38 cities
46 helpful votes 46 helpful votes
“very satisfied with this hotel”
4 of 5 stars Reviewed December 2, 2012

i liked almost everything about this hotel.first of all the staff was great.even before we got out of the cab someone came to welcome us and arrange for a luggage cart.the room was spacious and very clean.everyone went out of their way to be helpful.the location was super,within walking and circulator distance of most places plus 2 metro lines nearby.breakfast a bit pricey,lots of cafes in the area.the only problem was the phone didn't work and since it was thanksgiving weekend was not fixed before i left.they offered me another room but after 2 days there didn't feel like moving.the heating system was very noisy and didn't work well.i would stay here again.a high floor is best.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask gabyna about Hilton Garden Inn Washington, DC Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Farmington, Connecticut
Senior Contributor
47 reviews 47 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
“Great location. Affordable. Comfortable.”
4 of 5 stars Reviewed November 30, 2012

I spent three nights at Hilton Garden over Thanksgiving weekend. I picked this hotel because it is across from McPherson Square metro - making it a breeze to visit museums and other attractions in DC. If you fly into DCA, you can take the Blue line to McPherson, making airport transportation a breeze.

My room on the 13th floor was spacious and quiet. It had a king bed, large desk & ergonomic chair and a wing back chair with ottoman. There was lots of storage for clothes and a large closet. There is complimentary wireless internet and a large, flat screen HD TV. The bathroom had a marble counter top and was clean and spacious. I was pleased there was a small refrigerator, microwave and a coffee maker in the room.

There is a bar and restaurant in the hotel. There are Happy Hour prices late afternoons, but when my daughter and I ordered wine, we were not told that only house wines received the happy hour discount. We were disappointed that the server did not tell us that when we ordered our drinks. I found out the next day when reading the hotel literature in my room.

There is a buffet breakfast for $14, which is pricey if you don't eat that much food. You can also order ala cart or get room service. You can go next door to Cosi or across the street for less expensive choices. In fact, there are several restaurant choices in the area.

All in all, the Hilton Garden on 14th Street is a wonderful place to stay in downtown DC.

Room Tip: Ask at the front desk if you need bottled water or something from the hotel store. The store is hidd...
See more room tips
  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Ask Brooksie85 about Hilton Garden Inn Washington, DC Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brooklyn, New York
Top Contributor
58 reviews 58 reviews
11 hotel reviews
Reviews in 20 cities Reviews in 20 cities
15 helpful votes 15 helpful votes
“No heat, AC couldn't be turned off,and it's November!”
2 of 5 stars Reviewed November 28, 2012

I stayed once before at this hotel and my family had a good experience.It's well located by the McPherson Metro stop as well as the DC Circulator bus. Most of the time, we walked to the attractions in and near the mall. There are some restaurants in the area but one thought is to take the Circulator bus into Georgetown and expand your choices.

We returned again this year and what a disappointment! Our room ran air conditioning continuously and could not be switched off. We had the HVAC man look at it and he said if we wanted heat, we had to set at 77 degrees; the unit was designed to not turn off! He tried to disable the wall control so we could use controls inside the unit itself but that did not work. SO, we had no heat for 2 nights in 40 degree weather--instead, we had air conditioning! He also said that the system was designed poorly. How can a hotel operate with HVAC where the choice is AC or heat above 77 degrees??? The front desk was nice and gave us breakfast for free but what I really wanted was 2 nights sleep. I wrote to Hilton, but they have not responded after 6 days so I suppose they won't.

During both visits, the staff were friendly.

Bottom line, if you only go during times when air conditioning is needed, this would be a good option.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
See 12 more reviews by NJB1165 for Washington DC
Ask NJB1165 about Hilton Garden Inn Washington, DC Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HGIDC, General Manager at Hilton Garden Inn Washington, DC Downtown, responded to this review
November 30, 2012
NJB1165,

Obviously not our best moment and we really made a muck of this situation.

I know you have talked with one of my other managers and we have resolved the situation to your satisfaction but we are much more proactive than this.

I am very sorry you had this experience at my hotel. We will be using this as a case study for training in the coming weeks and appreciate you bringing this to my attention.

Sincerely,

John Rish
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
“My favourite haunt in DC”
5 of 5 stars Reviewed November 27, 2012

My work takes me to DC at least 5 to 6 times a year and I have stayed at many hotels in the Downtown, Capitol Hill and DuPont Sq area. Even though not as fancy as some of the other places, I look forward to staying at this property every time.

The staff is friendly, the hotel is extremely well located and extremely convenient for a business traveler. The beds and the rooms are well equipped, checking in and out is generally a breeze and the breakfast service is excellent.

A bonus is the free internet and free printing facility available.

The only -ve is the high rates that this hotel charges for a Garden Inn category, but given that it is DC, and that the Government business is recession proof, all hotels in the area charge a 2X premium to those across the Potomac

Room Tip: Most rooms have dull views, so does not matter which one you take
See more room tips
  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
Ask A J about Hilton Garden Inn Washington, DC Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hilton Garden Inn Washington, DC Downtown

Also Known As:
Hilton Garden Inn Washington, Dc Downtown Hotel Washington Dc
Hilton Garden Inn Washington, Dc Downtown Hotel
Hilton Garden Inn Washington Dc
Hilton Washington Dc
Washington Dc Hilton
Address: 815 14th St., NW, Washington DC, DC 20005
Phone Number:
Region: United States > District of Columbia > Washington DC > Downtown / Chinatown , Upper Northwest
Amenities:
Bar/Lounge Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Family Hotels in Washington DC
#27 Business Hotels in Washington DC
Price Range: $$
Hotel Class:3 star (3*)
Reservation Options:
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