Stayed 4 nights in early November. 1st night street side (12th floor) next nights were inside (7th floor) facing north and the ally. We live in a very quiet neighborhood and therefore the street noise was a little too much. I first thought the noise came thru the airconditioner but upon further study... it actually came thru the double pane windows. Even the inside room was bothered by noise from dumpster lids, garbage trucks and construction vehicle noise from a neighborhing building. Suggest requesting a South facing inside room.
The staff are wonderful, very helpful and lobby very well staffed. The "Grist Mill" hotel resturant was great and the chicken soup was the best we have ever enjoyed. There are other choices in the same block or not more than a 5 minute walk. We enjoyed the "Tuscana West" right around the corner to the north. Also, enjoyed "Cosi" immediatly adjacent to the hotel for quick, inexpensive bites. We are Hilton Honors members but I am sure each guest is provided with the same good service we experienced. Room's were both clean and without oders. Hope this helps you with your decision on where to stay.