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“Huge hotel with adequate rooms” 3 of 5 stars
Review of Washington Marriott Wardman Park Hotel

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Washington Marriott Wardman Park Hotel
3.5 of 5 Hotel   |   2660 Woodley Road, NW, Washington DC, DC 20008 (Upper Northwest)   |  
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Ranked #99 of 133 Hotels in Washington DC
Needham, Massachusetts
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Huge hotel with adequate rooms”
3 of 5 stars Reviewed November 13, 2013

Stayed in the central tower of this huge hotel for a long weekend. Room was very small made smaller by a refrigerator placed in the middle. Asked to have the refrigerator removed. Breakfast in the hotel dining room is very expensive, but there is a small take out place with coffee and some breakfast fast foods available and tables where you can sit. Metro stop nearby makes getting into the city easy.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, Resident Manager at Washington Marriott Wardman Park Hotel, responded to this review, November 17, 2013
Dear Oldertraveller577,
Thank you for taking time to share your recent experiences regarding the Washington, DC Marriott Wardman Park Hotel. I am sorry to read that your experience at the property fell short of your expectations. I thank you for your candid feedback as we review and and take steps to improve our services through each response we recieve.
Best regards,
Jim Redington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,623 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cleveland, Ohio
Top Contributor
483 reviews 483 reviews
139 hotel reviews
Reviews in 128 cities Reviews in 128 cities
119 helpful votes 119 helpful votes
3 of 5 stars Reviewed November 12, 2013

was here for three days for meetings. interesting facility. two towers. one older, one newer. i stayed in the older (original) tower. rooms were nice - big, had some charecter. i was in an executive suite so there was ample room to spread out. lots of big windows so lots of sun light and nice views. check in was very easy and they were prepared for my early arrival. was surprised when i could not order room service for a late lunch, having been told it would not be "open" for another hour. kind of goes against the room service menu that highlights an "all-day menu." a maze of conference rooms but lots of staff to help give directions. nice lobby bar. food in the various meetings i was ini was very good. you are in a neat part of the city (NW DC). Not too far from the National Cathedral, several nice parks, etc. an overall decent experience.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, Resident Manager at Washington Marriott Wardman Park Hotel, responded to this review, November 17, 2013
Dear jon s,
Thank you for taking time out of your day to share your recent experience while staying at the Washington, DC Marriott Wardman Park Hotel. I am happy to read that you enjoyed the larger room that was provided for your stay. However, it is clear we did not meet your expectations. I will follow up with room service to see why there is a disconnect in the hours of service. Again, I thank you for your feedback and apologize for not delivering a better performance in all areas of the property.

Best regards,
Jim
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
45 reviews 45 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed November 10, 2013

As a conference hotel, this met most expectations but it is not up to the Marriott standard for service. It is a HUGE hotel and staff seem content to let you get lost. The directions to my room were rather vague as were those to my colleagues. The room itself (center tower, concierge level) was very nice, clean and quiet. The bed was plush and comfortable. The concierge room had a very nice breakfast but closed rather early in the evening. The hotel pub was nice with a standard pub menu, very small portions and very high prices ($12.00 for a glass of wine that I found out later in the day sells for about $8 a bottle locally). I had room service for one dinner and had a very small bowl of soup, an appetizer that consisted of 4 small shrimp on a plate with a few pieces of corn and ice cream. The total was $44.00 which is disgraceful. At most, this dinner should have cost under $20. The wireless internet was confusing and annoying. We allegedly had wireless in the conference room but not one person near me could access it. To access wireless, we all had to go out towards the lobby and use a different sign on portal. The hotel is nicely located with a good walking trail and park adjacent to it. The pool is not operational at this time and there is no hot tub or spa. There is a sauna but it was turned off when I went in. I waited a few minutes but it heated so slowly I gave up. I inquired at the front desk about the massage services and the attendant could not explain any of the services or the cost. I gave up on that too. All in all, nothing really bad about this place but nothing outstanding either.

  • Stayed November 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, Resident Manager at Washington Marriott Wardman Park Hotel, responded to this review, November 17, 2013
Dear Deborah W,
Thank you for taking time out of your day to share your most recent experience at the Washington, DC Marriott Wardman Park Hotel. I am very sorry to read that we missed the mark on several instances. I have reviewed your comments with the leadership team at the property and I look forward to your concerns being addressed so we can provide exceptional service to all of our customers.

Best regards,
Jim Redington
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Surrey
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed November 10, 2013

Stayed here for the last week in October, been here quite a few times before and never had a problem, the rooms are spacious and housekeeping is very good, front desk staff and concierge always helpful and polite.

My two gripes

1. The coffee shop in the lobby, staff are hopeless, came down first morning and ordered two coffees to take back to the room asked to charge them to the room and they looked it up and said cash only, can you check that I asked as I had charged stuff to the room the night before and they were adamant that nothing could be charged, I had no cash on me so I left the coffees and went to the front desk and asked them to check my account, nothing wrong with it, went back and got the same woman who looked it up and she said "oh they fixed it then" no there was nothing wrong with it in the first place grr . Had a few run ins with them during the week with wrong coffee orders and another inquisition over charging it to the room....dear hotel please get a Starbucks franchise.

2. Harry's bar, there was something wrong with the mixer machine that supplies coke, tonic etc the mixers were coming out flat, now first night we sent a drink back because the tonic was flat, not a bubble of life in a vodka and tonic the second one came also flat, also rejected and a staff member sourced a bottle of tonic, happy days.

Next visit asked for a vodka and tonic and specified bottled tonic, server looked a bit blank, explained and she sorta glazed over as I spoke to her. Drink arrived and it was flat, drink rejected and the server got an attitude problem, insisted it was bottled so we asked to see the bottle, aha, anyway she took the drink away and brought another one, exactly the same, rejected again. Asked if they kept ginger ale, no we don't, what sorta bar is this I was asking myself so got the manager. Told him my problem in getting a vodka and tonic and he went and sorted it out, asked him why they didn't keep ginger ale, yeah we do he said. Told him that the server didn't know that ginger ale was available, anyway he went and had words with her and she got the right ache with us to the point I went and got drinks from the bar myself, manager did zero out our tab but it's just hassle you don't need. In a hotel such as this I shouldn't have this problem.

In summary , good hotel, good location, easy for the Metro, but it needs to look at a few issues. That's why only three stars.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jim R, Resident Manager at Washington Marriott Wardman Park Hotel, responded to this review, November 17, 2013
Dear Solisla,
Thank you for taking time out of your busy day to share your most recent experiences regarding your stay at the Washington, DC Marriott Wardman Park Hotel. I have shared your concens with the Food & Beverage Team here at the hotel and will ensure that those opportunites are addressed moving forward. Should your travels bring you back to Washington, DC I hope that you give the Washington, DC Marriott Wardman Park another opportunity.

Best regards,
Jim Redington
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riverside, CA
Top Contributor
92 reviews 92 reviews
14 hotel reviews
Reviews in 30 cities Reviews in 30 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 9, 2013 via mobile

Service was pretty good. The place is huge though, and I got lost going to my room. Finally found it. Stayed here for a conference. It is very close to the Metro station, the zoo, and the cathedral. There is a good running/walking path close to the hotel if you're into that. I think it's a good place to stay if you are touring because it's close to the station.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michigan
Top Contributor
152 reviews 152 reviews
29 hotel reviews
Reviews in 54 cities Reviews in 54 cities
76 helpful votes 76 helpful votes
3 of 5 stars Reviewed November 9, 2013

I was assigned to stay there recently - hence I did not do any research before I arrived. It is a typical business hotel in DC. Apart from its huge size and confusing floor layouts, nothing much stands out in that hotel, for good or bad. It was a bit outdated, having a cloth line in the bathroom (good), wifi internet in room would cost you $12.95 per day (why?!), the heating/ac in my room was a bit noisy. It is on the red line of DC metro; there are a number of restaurants just down the hill - very convenient.

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangor, Maine
Top Contributor
51 reviews 51 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 8, 2013

After reading so many negative TA reviews of this hotel -- I was to come here for a business meeting, with very quick turnaround from another in Boston. I was not looking forward to my two-night stay. Happily, I couldn't have been more misguided! Perhaps I was lucky enough to be in a different part of the hotel than others with more negative reports (Center Tower), but even the pickiest of people could not be unhappy with my accommodations! The front desk staff, and ALL staff, including waitstaff and housekeepers, could not have been more pleasant or helpful. Easy breezy off the Metro from Reagan (for $3.00!) was pleasant and fast, cross a little two lane street and you are here! Nice Fitness Facility, restaurants and bars. Please stay here -- these folks are great and the place is beautiful! (OK, bed could've been more comfy, but...!)

Room Tip: Definitely ask for Central Tower!
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  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Washington Marriott Wardman Park Hotel

Address: 2660 Woodley Road, NW, Washington DC, DC 20008
Location: United States > District of Columbia > Washington DC > Upper Northwest , Woodley Park / Zoo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Romantic Hotel in Washington DC
#81 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Washington Marriott Wardman Park Hotel 3.5*
Number of rooms: 1334
Official Description (provided by the hotel):
When you arrive at the Washington Marriott Wardman Park, you'll find a charming neighborhood in the heart of Washington, DC filled with amazing restaurants and quaint shops. Just a few steps away, you'll discover the funky stores and ethnic cuisine of Adams Morgan or the exciting night life of Dupont Circle. Head north to hear the sounds of animals coming from the National Zoo. Or venture into the hotel's natural surroundings to enjoy a quiet hike or invigorating run through Rock Creek Park. With a Metro stop just outside the doors and area airports close by, it's a premier city destination just two Metro stops from everything DC has to offer. We believe that brilliant meetings begin with brilliant space and offer an astounding 195,000 square feet of versatile space that can be customized for groups of all sizes. It's an unmatched place to meet where accommodating venues and equally helpful planners can bring any groups unique ideas to life. ... more   less 
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Also Known As:
Washington Marriott Wardman Park Hotel Washington Dc
Marriott Wardman Park Hotel
Marriott Washington Dc
Washington Dc Marriott

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