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“Nice hotel but beware” 4 of 5 stars
Review of The Fairmont Washington DC

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The Fairmont Washington DC
4.0 of 5 Hotel   |   2401 M St. NW, Washington DC, DC 20037 (Formerly The Monarch Hotel) (Foggy Bottom - GWU - West End)   |  
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Hotel amenities
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20% off room rate
Ranked #8 of 130 hotels in Washington DC
GreenLeadersGold level
Denver, Colorado
Top Contributor
54 reviews 54 reviews
28 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
“Nice hotel but beware”
4 of 5 stars Reviewed May 2, 2013

The Fairmont Washington DC is a nice hotel. The rooms are comfortable. The exercise room that is free is small and has outdated equipment. There is another exercise room that is very nice but there is a charge to use it. Breakfast was good but the service was slow. It took me almost 20 minutes to get an omelet after I placed the order and the restaurant was almost empty. My room rate that I was quoted was significantly higher than the rate they were quoting the day I checked in. The refused to match the rate. I spoke with several people who had no authority. I was transferred to a manager who of course did not answer there phone. I left a voice mail asking them to call me, I have yet to hear from them. I will be taking my business elsewhere in the future.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, May 6, 2013
WorldTraveler50226, we are sorry to hear about this experience and would like to correct it. I sent you a message with my direct line and ask you to please call me to resolve the rate discrepancy.

Looking forward to hearing from you,

Adam Knight
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (226)
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English first
Boston, Massachusetts
Contributor
16 reviews 16 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 29, 2013

I stayed 3 nights at The Fairmont and everything was superb. Prior to my arrival the concierge, Rob, gave me suggestions for good restaurants and things to do with my 2 teenage boys. He made all the reservations for us and everything was perfect. Rob's recommendation to go to the Spy Museum and tour the Capitol were a hit with the kids. The service at the property was excellent all around. We thoroughly enjoyed our stay.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, May 2, 2013
Thank you ACJ611! Rob is an extraordinary member of our team and we are glad that you found his suggestions so apt. We’ve never known him to steer a guest wrong!

Please come back and visit again soon. There are plenty of things throughout the city for your boys to enjoy!

Adam Knight
Hotel Manager
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Seattle, Washington
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 27, 2013

My sister treated me to a trip to DC since it is the one place she hasn't been to in the world! I was skeptical about the location but it turned out to be just right and the service in this hotel is simply the best. All of the staff were professional and attentive. Rob, a concierge, helped us get tickets to the Holocaust Museum that we could use anytime (the museum gives timed passes to control the crowds and enhance your museum experience). We did not get a room facing the beautiful courtyard, M Street, or 24th which would have enhanced the room experience enormously. The room, never-the-less, was clean, comfortable, and had everything we needed including the best pillows I have ever had in a hotel. A couple of blocks up M street is a nice area for reasonably priced restaurants. We found that the hotel's bar tenders had the most helpful tips about good restaurants in the area. Starbucks across the street was a welcome sight and we tolerated the less-than-stellar service!

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, May 2, 2013
Thank you SeattleKaper1! And thank you to your sister too for sharing the experience. Hearing that “the service in this hotel is simply the best” is music to our ears! It’s a compliment we can never hear enough and all because our staff truly has a passion for hospitality.

We hope you and your sister are able to return and visit us again.

Adam Knight
Hotel Manager
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Toronto, Canada
Senior Contributor
46 reviews 46 reviews
44 hotel reviews
Reviews in 33 cities Reviews in 33 cities
60 helpful votes 60 helpful votes
4 of 5 stars Reviewed April 25, 2013

I share the positive views of other travelers to this hotel. It is well located (a few minutes’ walk to Georgetown, Dupont Circle and the K Street business area), even the standard rooms are well appointed, and the restaurant and lobby lounge sport an excellent menu and service. If there is one flaw it is that the gym is located in an airless, cramped basement room not at all conducive to exercise. I assume this is a temporary measure on account of refurbishing. Other than that, a good stay all around.

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, May 2, 2013
Thank you RPM59! We appreciate the review and are glad to hear that you share the positive views of other travelers. We hope that you were able to take advantage of the location and see the city in between business appointments!

We recently partnered with Balance Gym, a locally-based, award-winning gym company, to open a location inside the Fairmont Washington, D.C., Georgetown. Located on the Mezzanine level, Balance Gym Foggy Bottom offers large, airy spaces and a variety of classes, including CrossFit. We encourage you to give it a try next time you’re in town. Thanks again for the review!

Adam Knight
Hotel Manager
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Antrim
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 24, 2013

My wife and I have just returned from a 4 night stay in this marvellous hotel strategically located at the edge of the downtown and the trendy upmarket districts of Georgetown and Dupont circle. It was our first visit to Washington and hopefully it will not be our last as we really loved this city. We could not say enough about the service and comfort and attention laid on by this hotel and its marvellous staff. Our room was very spacious on the 6th floor and had a very comfortable king bed with desk workstation and plenty of wardrobe space. It was cleaned and fresh linen left everyday. We had buffet breakfast most mornings and the quality was excellent with a good variety. We didnt have lunch or evening meal so can't comment about that. We were too busy sight seeing and eating up at some of the many restaurants up the street in the Georgetown area. Its worth visiting Washington harbour when you're in this part of town as it has some very nice restaurants and trendy bars along the riverfront just of the main Georgetown strip. But what sets the Fairmont out above all, is its staff. Nothing is too much bother and you are always greeted with a helpful smile from the doormen to the cleaners there is a genuine welcoming feeling from them all. They make you feel important and genuinely welcome in the hotel no matter who you are. Other guests we spoke to agreed We were particularly grateful to Kitt, Ron and Andy on the concierge desk and Eric the bellboy who did his best to sort out our internet problems. The bar staff were always friendly courteous and efficient particularly Awet who nothing was too much trouble for. We would highly recommend this hotel particularly if you want to sightsee in the city. The hop-on hop off buses have a stop just up the street from it so thats a good starting point. The taxis are always easy to get and not that expensive and the Whitehouse is only 15mins walk. If you intend to visit this beautiful city there is no better place than the Fairmont for comfort, luxury and service.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, April 30, 2013
Thank you Gerryirishman! We appreciate you taking the time to review. We are especially glad that our staff made an impression on you! We will pass along your compliments to Kitt, Ron, Andy, Eric and Awet.

Your closing sentence says it all: “If you intend to visit this beautiful city there is no better place than the Fairmont for comfort, luxury and service.” Thank you again!

Adam Knight
Hotel Manager
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Mass.
Senior Contributor
49 reviews 49 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed April 23, 2013

Stayed here with my family for 4 nights in April. We are 2 adults, a 17 year old and an 11 year old. I'm not quite sure why a couple of reviewers with families did not recommend this hotel. I thought it was a perfect hotel for families and I'll tell you why. The rooms were very spacious for a family of 4. As the last reviewer commented, the courtyard rooms have balconies that lets the beautiful fresh air in and opens up the room to the outside. The Foggy Bottom Metro station is about a 5 minute walk from the hotel and you can get to most of the attractions without even changing trains. A bonus is a Whole Foods across the street from the station that has everything you need for a picnic on the mall for takeaway before getting on the metro.You can also easily walk 10 minutes to the heart of Georgetown that has many shops and great family restaurants to explore. The front desk, housekeeping and the concierge were wonderful. We asked for a mini fridge in our room and it was there free of charge within 5 minutes. Hats off to Kitt at the concierge desk for printing out some needed info for us.We will definitely return to the Fairmont D.C. for our next visit. Keep up the good work!!

  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, April 30, 2013
Thank you AMBLF! We appreciate this kind review. We aim to be the top family-friendly hotel in D.C. and are glad your experience was so positive.

We will pass along the compliments to Kitt. She is our Senior Concierge and beyond amazing.

See you again soon!

Adam Knight
Hotel Manager
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London, United Kingdom
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 22, 2013

We have just got back from a short trip to Washington to celebrate my husband's birthday. The rooms are a good size and the ones overlooking the courtyard garden have patio doors opening onto a small balcony. This was great for getting some fresh air although the air conditioning was very efficient. The public areas are spacious and all the staff very helpful. The concierge provided a list of restaurants for all budgets and indicated those within walking distance.
The hotel restaurant offers a buffet breakfast which is not cheap but caters for all tastes. We ate dinner there one night and the food was very good.
The hotel is a short walk from two Metro stations which is a quick and relatively cheap way of getting around. The area around the hotel does have a few people sleeping rough but did not find this intimidating.
I would have no hesitation in recommending the Fairmont as a great place to stay for both business or pleasure.

Room Tip: Chose a room facing the courtyard garden to be able to open the doors for fresh air.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FairmontDC, Manager at The Fairmont Washington DC, responded to this review, April 24, 2013
Thank you Yvonnefrom12! We appreciate you taking the time to share your experience. Your tip about choosing a room that faces the courtyard garden is a good one. Fresh air and beautiful views add to any stay!

We will pass your compliments on to the staff and the concierge team. Thank you again!

Adam Knight
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Fairmont Washington DC

Address: 2401 M St. NW, Washington DC, DC 20037 (Formerly The Monarch Hotel)
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End , Upper Northwest
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Romantic Hotel in Washington DC
#3 Green Hotel in Washington DC
#6 Business Hotel in Washington DC
#6 Luxury Hotel in Washington DC
#11 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Fairmont Washington DC 4*
Official Description (provided by the hotel):
A sunlit urban oasis that soothes the spirit, the Fairmont Washington, D.C., Georgetown is authentically local from its airy "bringing the outside in" design by renowned architect Vlastimil Koubek, to its celebrated cuisine by Juniper Chef Ian Bens and resident beekeeper who is continually creating seasonal and innovative dishes using ingredients from nearby farms.Our luxury Washington, D.C. hotel offers 415 spacious guest rooms and suites that will provide you with a welcome retreat. Try a relaxing visit to our hotel’s large health club and indoor pool or sit outside with your laptop or book in our serene courtyard garden. Whether here for business or your annual family vacation, we understand that your visit to Washington is important. During this important time, our goal is to help create wonderful memories for you. ... more   less 
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Also Known As:
The Fairmont Washington Dc Hotel Washington Dc
Fairmont Washington Dc
Fairmont Hotel Washington Dc
Washington Dc Fairmont

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