We usually stay at Omni Hotels, so this is my first experience with Fairmont and it is the worst experience at a hotel of thi class that I have had.
We booked a room for two adults and two children (aged 6 and 9). When we arrived, they informed us that all of the double bed rooms were sold out and we had a king room. With no other choice, we agreed to have my husband sleep on a rollaway bed. They indicated it would be provided at turn down. We're back from the museums, exhausted, and turn down service was obviously provided; but we're still waiting for our roll out bed (8:04pm).
This was just icing on the cake after my 6 year old spilled water in the lobby and had the concierge roll his eyes at us and not respond to me professing my apolgies. Finally I said, "I'll take care of it and you can help the man in line" and he walked away. Also, families should know that there are 3 hours of famly swim times, but it costs $5 per person each time. All in all, it might be a good experience for people if they don't have children.