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“Memorable Trip to D.C.” 5 of 5 stars
Review of The Westin Georgetown, Washington D.C.

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The Westin Georgetown, Washington D.C.
4.0 of 5 Hotel   |   2350 M Street NW, Washington DC, DC 20037 (Foggy Bottom - GWU - West End)   |  
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Ranked #29 of 133 Hotels in Washington DC
GreenLeadersBronze level
Chester, Virginia
1 review
“Memorable Trip to D.C.”
5 of 5 stars Reviewed 3 days ago NEW

My husband and I just returned from a very memorable stay at the Westin in D.C. The hospitality began long before our arrival when we received a note regarding our check-in from Gabrielle Ressa. We were impressed to have received such an informative and sincere note regarding our upcoming stay. Upon our arrival, until our departure, the service we received was exceptional. From Tina who helped us with our initial check-in, to Dag who is a MAC whiz and so graciously helped me with my computer to the very kind bellman, Amadou, who I sought for help with newspapers, parking, etc. just to hear him say, "madame" in his friendly and cheerful voice! All were so very kind and knowledgeable. Our room (very clean and comfortable) had a great view and the hotel is located in a perfect spot in the city. Walking distance, and a short drive if need be, to many city destinations! We are so happy to have chosen this property as this was our first stay at the Westin D.C. And we will surely be returning on our next trip to the city!

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 2 days ago
Dear Martha H,

Thank you for choosing The Westin Georgetown for your recent visit to Washington, DC! We're delighted that you enjoyed our friendly, engaging staff, relaxed Georgetown neighborhood and clean, comfortable guestrooms. We'll be sure to share your comments with Gabrielle, Tina, Dag, Amadou plus the rest of our entire team and look forward to welcoming you back on your next visit to Washington, DC!
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1,019 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (160)
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English first
Toronto, Canada
Top Contributor
150 reviews 150 reviews
83 hotel reviews
Reviews in 78 cities Reviews in 78 cities
119 helpful votes 119 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

this hotel always feels a little empty. only one person on a registration desk, the doorman always slightly out of reach.

the facility is well appointed and elegantly styled.

the fixtures, furniture and linen all of very high quality

though not getting an answer when one dials '0', being charged a 'delivery charge' when ordering room service pot of coffee, etc all lead me to be live it either is struggling or has reduced staff numbers. Could be a January thing. was a noticeable drop in service.

  • Stayed January 2015, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 2 days ago
Dear chadomir,

Thank you for providing us with comments regarding your recent stay and for taking the time to share your experience with us. Feedback is our best opportunity to hear the voice of the customer, and to learn the areas in which we can improve our service.

While I was pleased to read that you appreciated some of the finer touches such as our Heavenly Bed, I was disappointed to hear about the lack of service you experience during your most recent visit. Please accept our sincerest apologies and assurances that this is certainly not in keeping with the service standards we are known for and proud of.

We do hope your travels will return you to the area as we look forward to welcoming you back to the hotel.
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Northeast Aegean Islands, Greece
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

Parking is complicated and expensive and driving in DC is always horrendous, but staff at check-in and check-out were impressively polite, friendly, and professional. Our room was lovely and clean, although the inside of the hotel is a little disorienting, and the bathroom was AMAZING (floor was quite frigid, but bath mats had been provided). We were there for a party hosted in the Westin facilities on-site -- the food was SUPERB, the band was top-notch, and the staff (bartenders, busboys, etc) at the party was ABSOLUTELY FIRST-RATE. I was very impressed with the employees of the hotel, on the whole. Great location for most DC activities.

Green Features: I haven't seen insert-card-key-to-turn-on-lights-and-power rooms since I was in Europe. So glad to see this sort of room appearing in the States. Impressively environmentally-friendly. Lots of green initiative. Stellar.
  • Stayed January 2015, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 1 week ago
Dear Catherine H,

Thank you for choosing The Westin Georgetown for your recent visit to Washington, DC! We're delighted that you enjoyed your party, the food, our friendly staff, and the clean, spacious guest bathrooms. We'll be sure to share your comments with our entire team and look forward to welcoming you back on your next visit to Washington, DC!
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Bethesda, Maryland
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 1 week ago

We are from DC and we took a weekend away for our anniversary and from our home to do the many things that we like to do in DC, but not take the chance of getting drawn into our routines
around the house.
The Westin is fabulously located with easy accessibility to the whole of DC.
Our room was excellent, large and clean. Extra towels, as requested, were left with our room cleanup.
Since we decided to stay here for our anniversary, we were also nicely surprised by the front desk staff with some unexpected treats. The staff always greeted us warmly, the breakfast was good and we were able to find on street parking with our many comings and goings. All together a wonderful mini vacation.

Room Tip: We requested an inside room overlooking the courtyard to make sure it was quiet.
See more room tips
  • Stayed January 2015, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 1 week ago
Dear NancyR,

Congratulations on your wedding anniversary, and thank you for choosing The Westin Georgetown for this special weekend! We're delighted that you enjoyed our relaxed Georgetown neighborhood, our large clean guestrooms and delicious breakfast. We'll be sure to share your comments about our friendly and thoughtful staff with our entire team. We look forward to welcoming you back for your next celebration, or just for a getaway weekend!
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Delray Beach, Florida
Senior Contributor
40 reviews 40 reviews
23 hotel reviews
Reviews in 31 cities Reviews in 31 cities
39 helpful votes 39 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Being a man who travels with a small dog, I was overwhelmed by the wonderful welcome we received at this hotel. I notified the hotel via email that I was traveling with my dog and that I wanted a small refrigerator put into the room. When I checked in, the room had the fridge and a comfy dog bed, a roll of baggies in a holder shaped like a bone and a doggie gift package wrapped with a ribbon that had scrumptious treats.

Reception was quick, courteous and thorough in explaining the services of the hotel. The internet was fast and reliable. The location is superb - go left to stroll through Georgetown and go right to walk to Dupont Circle. The walk to 17th and P took about 15 to 20 minutes at a very leisurely pace. The room of course had the heavenly bed. The bath was massive with a tub and a stand alone shower. And I could not hear any street noise at all.

Parking is NOT included in the rate. Overnight parking cost me $38. For $45, one can have valet parking service.

Stayed January 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 2 weeks ago
Dear WoodyLimes,

Thank you for choosing The Westin Georgetown for your recent visit to Washington, DC! We're delighted that you enjoyed our Westin Heavenly Dog Program, our efficient, friendly staff, relaxed Georgetown neighborhood and quiet, spacious guest bathrooms. We'll be sure to share your comments with our entire team and look forward to welcoming you back on your next visit to Washington, DC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 weeks ago

The rooms were standard Westin quality. We stayed in a deluxe room and the bathroom was extremely spacious. All staff encountered provided excellent service. The hotel is not located in the heart of the hustle and bustle of Georgetown but it is close enough. Priced well and located about 5 blocks from the metro, it is worth the price. The only complaint was having to call twice for extra towels. However, the towels arrived within 5 minutes of the second call. Cab stand is right outside the hotel and uber drivers are abundant, never waited more than 3 minutes for an uber drive. I previously lived in DC and visit often so I am familiar with the city and its layout. I would stay here again if my activities centered in the Georgetown area.

  • Stayed January 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 2 weeks ago
Dear Raven D,

Thank you for choosing The Westin Georgetown for your recent visit to Washington, DC! We're delighted that you enjoyed our friendly staff, our proximity to the Georgetown neighborhood and spacious guest bathrooms. We were dissapointed to learn that you had to call twice for extra towels, please know that this has been followed up on as it is certainly not in line with the service we are known for and proud of, our apologies for the delay you experienced. Thank you for your feedback and we look forward to welcoming you back on your next visit to Washington, DC!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Guatemala City, Guatemala
Contributor
19 reviews 19 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed 2 weeks ago

All of the expected basics were there but I'll highlight the areas for improvement. First, the overnight parking is crazy expensive, $38 dollars. The hotel explained it could get added to our hotel bill but the parking attendants were in another universe and it was difficult to communicate and get an explanation from them. We had to pay for the parking every time we took the car out. Second, the housekeeping/room service was subpar. The housekeeping did not clean the glass of the side tables or any of the surfaces of the dresser/desk or night tables; they just left the very visible dirt. The housekeeping staff also left our used room service plates and silverware in the room; instead of calling room service to pick them up or taking them out of our room themselves. Third, when we called for extra towels, we had to call four times before we actually got them; for a total of a two-hour wait time. Otherwise, all standard and good at this nice-looking and conveniently located DC hotel.

  • Stayed January 2015, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Angie C, Manager at The Westin Georgetown, Washington D.C., responded to this review, 2 weeks ago
Dear NC23,

Thank you for providing us with comments regarding your recent stay and for taking the time to share your experience with us. Feedback is our best opportunity to hear the voice of the customer, and to focus on the areas in which we can improve our guest experience.

I am disappointed to hear about the issues you encountered during your time with us regarding parking, housekeeping and room service. Your experience does not reflect the level of service and care we strive to provide to our guests and I apologize we fell short of creating a renewing stay for you.

Please let me know personally when you do return to our hotel so that I may ensure a flawless experience for you. Thank you again for your feedback and for choosing The Westin Georgetown for your visit to Washington, DC.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Georgetown, Washington D.C.

Address: 2350 M Street NW, Washington DC, DC 20037
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Luxury Hotel in Washington DC
#18 Green Hotel in Washington DC
#20 Family Hotel in Washington DC
#28 Romantic Hotel in Washington DC
#31 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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