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“Sister's Weekend In DC” 5 of 5 stars
Review of The Westin Georgetown, Washington D.C.

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The Westin Georgetown, Washington D.C.
4.0 of 5 Hotel   |   2350 M Street NW, Washington DC, DC 20037 (Foggy Bottom - GWU - West End)   |  
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Ranked #31 of 135 Hotels in Washington DC
Certificate of Excellence
GreenLeadersSilver level
Philadelphia, Pennsylvania
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sister's Weekend In DC”
5 of 5 stars Reviewed November 11, 2013

My sisters and I stayed for two nights this November and had an amazing experience! The Staff was Friendly and Helpful, especially James and Suzy at the front desk! The self parking was easy and accessible from the lobby which is a major plus, and a great option if you dont have too many bags. Our room was clean and well stocked, the shower and bathtub were amazing! As always expect a good nights sleep on the heavenly bed. Over all the Westin helped create a much needed weekend get-away and we will be back to the Westin Georgetown again and again! We stay at a lot of Westins and this one is defiantly top-5!

Green Features: We participated in the green program and got extra SPG points for our stay!
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,118 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (180)
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English first
Washington DC, District of Columbia
Level Contributor
38 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed November 6, 2013

Hotels downtown in general will be pricey due to the location. The Westin is a "nice" hotel with doormen and a pretty foyer but for me, it's to be expected. I wouldn't say there is anything remarkable about the room other than the comfortable bedding and tub. Here are a few tips for this considering this location and/or have reservations.

1. Mini-fridge: This is low to the floor and there's a sticker on the door in small standard font that reads if you move items in the fridge, you can be charged $100 for a re-stocking fee. Apparently the shelves are censored and guests are automatically charged. The note also reads guests can requests a fridge for their room free of charge. I did not stoop on my knees to read this and received a long drawn out lecture from hotel employee for moving items and placing a few of my own in the refrigerator. Thankfully they corrected our bill BUT I would hope the front desk would brief guests of this service/ charge and the availability of another refrigerator if so desired. Take heed!

2. Cleaning: Believe this is now standard but you can receive a $5 voucher or turn the voucher in for additional points if you opt out of maid service. Simply hang the sign on the door. The points are worth it to us.

3. Parking: Parking is connected to the hotel on the 2nd level. Valet is $45 and self is $38 for overnight each night. The garage is actually on M and 24th street. I drove down M street two times. Take a left on 24th!!! Blink and you may miss it. Also, if you are a deal seeker, I happened across https://www.parkingpanda.com. Parking Panda seems to be a new East Coast thing and I paid $48 TOTAL for parking for three overnights. I just checked my bank and the credit card is good. It's legit and was a great savings.

4. Location: We were in DC for a wedding and mostly cabbed our way around for about $10 (w/ tip) to most locations. The West is pretty central. Our last day was gorgeous and we walked to the Lincoln Memorial (7 blocks, take 23rd St straight) and caught the National Park, the Washington Monument, saw the Capitol from a distance and the Vietnam Memorial which are all in the same vicinity. On the way back we walked by a fantastic statue of Einstein. It's a good trek if you're in the mood and you can knock out a lot of the touristy things in one swoop.

5. Groceries/ Food: There is a Trader Joe's literally around the block if you wish to have healthy snacks around. We also found a Whole Foods store but it is a much farther walk, especially at night in the cold. If you need a quick breakfast and aren't into Starbucks (down the block), the cafe across the street on 24th is worth it. The food was affordable, varied and fresh.

Staying as an elite member it was worth the points, but if I were paying full price, I'd probably stay elsewhere. Having said that, you can't go wrong with a Westin and I had a pleasant stay in the city.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen S, Manager at The Westin Georgetown, Washington D.C., responded to this review, November 12, 2013
Thank you for taking the time to share such a detailed review and for your loyalty to Starwood. Your review will assist our future guests tremendously. We are happy to see your mention of our Heavenly beds & bathrooms, two experiences we are very proud of. We hope that you are able to return to our hotel.
Enjoy.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

We recently completed a very nice 3-night stay -- the room was spacious, comfortable, and quiet. While the location may technically be Georgetown, it's 4-5 blocks from what most may have in mind when they hear "Georgetown" (especially if you're not familiar with the area), but that was not a concern. In fact, it may even be an advantage as it was quieter/less busy right around the hotel but still offered very easy access. Lana Kim's note to us before we arrived, to learn of any special needs or requests was nice -- but her ongoing interaction with us in response to our requests was much more than expected: she really seems to take seriously her role as an ambassador for the hotel. We found the same with the concierge one evening... I wish I could remember his name -- maybe Geoff, or Greg (I think it began with a 'G'! )?? It felt more like a conversation between friends as he tried to figure out what we might like (in terms of dinner reservations) than a business transaction. All in all, athough this was an award stay, I never felt as if we were being treated as "non-revenue" guests as has been the case at some other hotels. We would definitely stay at the Westin Georgetown again.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bakersfield, California
Level Contributor
105 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed November 3, 2013

I am an Starwoods elite member, had a reservation confirmed, and even an e-mail from the hotel that my room was ready for my arrival 3 days prior to it. The sad part is that the staff cannot read your profile preferences or they are not smart enough to do that and therefore they pug you in any hole they can find thinking they are doing you a favor.
Well, the room stinks, literally, the guy in this room prior to me either died here or does not know what a deodorant is used for
Worse to it, housekeeping obviously is too busy to properly clean the rooms.
Next time I am going somewhere else, for the rate I am paying this is absolutely substandard

Stayed November 2013, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kristen S, Manager at The Westin Georgetown, Washington D.C., responded to this review, November 12, 2013
Thank you for your loyalty to Starwood & your feedback. We are disappointed that your experience was not up to our standards or the standards you have of a Starwood property. When you plan to return to the area, we would like to provide another opportunity to have you as our guest. Please contact our Director of Operations, Peter Yeung to review this stay & plan for your next stay.
Thank you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed October 28, 2013

We just completed an excellent weekend stay at the Westin Georgetown. My wife and I were in town for a wedding and had our 18-month son with us. The hotel is a busy one, but the service level was consistently good. In addition, our room was very nice and spacious (the 1-bedroom King suites are worth a splurge).

Most impressive was Lana Kim, the Stay Ambassador. She reached out in advance of our stay to ask how she could help and then followed through with getting us a quiet and spacious room, per my request. Lana went above and beyond to make sure that we were well taken care of. In addition, the front desk was able to hold our room and accommodate a late check-in when we were delayed in traffic.

All in all, a wonderful stay. The hotel is also great for work travel (I had stayed a few times before as well).

Room Tip: 1-bedroom/King suites are worth the splurge
See more room tips
Green Features: Green hotel, made it easy to make the right choice about lights/towels, etc without skimping on service
  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, November 3, 2013
Dear BizTraveller98,

Thank you for your "gift" of feedback. We are please that you had a great stay with your Family. Lana Kim is our Stay Ambassador and she does a great job. We will pass your comments alone her. Be Well and we hope to see you again for the next wedding or what ever brings you back to the DC area.

Peter Yeung
Director of Operations
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San Francisco, California
Level Contributor
46 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed October 22, 2013 credit card Amex Card Member Review

Nice, modern, well-appointed rooms. Quiet rooms can be found on the interior of the hotel facing the courtyard overlooking the pool (not sure if it's the hotel's or another entity's). Efficient, friendly service. Would stay again.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tampa, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed October 21, 2013

This was a nice hotel but for the price I wouldn't suggest it since you have several other options surrounding it. We stayed for two nights in October for a wedding since it was part of the wedding blocks and transportation was going to be provided to/from wedding events from this area. Check-in was easy and they were able to accommodate us at 9:30 am when we arrived. The room was what you would expect from a Westin, clean, nice bed. We just had a couple of issues like finding a bug in the robe they have for you in the room, one of the phones was broken and their night concierge person was clueless regarding their restaurant information. The manager was super helpful when I complained which was very nice and helpful. But if you like Westin hotels and their brand and like to know what to expect then I would suggest it but there isn't anything amazing or stand out about this particular hotel.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter Y, Manager at The Westin Georgetown, Washington D.C., responded to this review, October 31, 2013
Dear SuzKim,

Thank you for your feedback. I must agree with you that staying at a Hotel in Wsashington DC can be pricey depending on when you stay. We are sensitive to value and try to stay competitive with our pricing. We will also pass your other comments to our team and to our Linen cleaning company. We strive to deliver a great Hotel Experience for all our Guest and your feedback has helped. Take care and we hope to see you again in the future.

Peter Yeung
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Georgetown, Washington D.C.

Address: 2350 M Street NW, Washington DC, DC 20037
Phone Number:
Location: United States > District of Columbia > Washington DC > Foggy Bottom - GWU - West End
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Washington DC
#19 Luxury Hotel in Washington DC
#26 Family Hotel in Washington DC
#30 Romantic Hotel in Washington DC
#30 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Westin Georgetown, Washington D.C. 4*
Number of rooms: 267
Official Description (provided by the hotel):
Feel Better when you leave than when you arrived! A short walk or subway ride to The White House, Georgetown's shops and restaurants, the Kennedy Center, and Dupont Circle. The Westin Georgetown, Washington D.C. Is a refreshing choice for travel! ... more   less 
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Also Known As:
The Westin Georgetown, Washington d.c. Hotel Washington Dc
Westin Hotel Washington Dc
Westin Washington Dc
Washington Dc Westin

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