As a local on The Hill I've given this place a few tries- the space is cool, the menu is down to earth and homey, but the service is astonishingly poor. It's like no one really cares if you are there or not.
Is there a manager? There is certainly no owner.
I went last night for adult milkshakes after a birthday dinner nearby. We waited 20 minutes for water. We got up to get it ourselves and the wait staff was snippy and gave us stink eye the rest of the night. Oh- and it was not crowded. It was 9pm on a Wednesday and maybe 6 tables were full. Then we waited another 20 minutes for milkshakes. Nuts...
Sorry Ted's- there's too much competition for you to survive unless you clean up your act, pay attention to customers and deliver quality service and food. Patrons will simply choose another place. I have- and I'm not going back. Three strikes, Ted's out.