This is my 2nd time staying at the W Washington DC, and I felt a need to write this review due to the wonderful experiences I've had both times. First of all the hotel decor has the old world classic charm of DC, and yet somehow combines this with the hip quality of a cool modern hotel. The rooms are very luxurious and equipped with everything from a gorgeous flat screen TV to a view of the US Treasury building. The beds are super comfortable and come with mood lighting on the head board.
My main reason for writing this has to do with the most exceptional customer service I encountered on each of my stays here. I had an emergency situation with a power outage at another hotel during a heat wave and I was welcomed in the middle of the night by this more than excellent staff. Robert was the night manager and he couldn't have been nicer about getting us in at that crazy hour. Everyone was so empathic at the front desk and really tried to make us comfortable. Reinier Bunnik, the day manager was unbelievably compassionate and allowed us to stay there for the duration of our trip. Each time we entered the building we were greeted with warmth. The entire staff seemed to bend over backwards to do anything to make our stay more enjoyable. Reinier handled a problem on the second occasion with a competent professional style that was truly remarkable. He's intelligent and immediately took action to rectify the issue. He followed up to make sure that it was resolved and one can tell that he's a great asset to the hotel. Amy at the front desk was friendly and helpful along with Beth at the Acura courtesy shuttle desk. Beth arranged for a free ride to a local restaurant in a beautiful new car which I think is a great perk at the W DC. Basically the service I received from Reinier Bunnik and his staff would be enough to bring me back to this hotel every time I come to DC. I have stayed in many upscale hotels, and the service at this hotel sets the bar pretty high.
- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Washington Dc Hotel
- w Hotels Washington Dc
- Official Description (provided by the hotel):
- This Washington DC Hotel is located in the heart of the city with convenient access to all of the great locations in DC. The W Washington DC Hotel looks forward to welcoming you. ... more less
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