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“Lovely Surprise. Small Room With A Very Clever Design” 4 of 5 stars
Review of W Washington DC

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W Washington DC
4.0 of 5 Hotel   |   515 15th Street NW, Washington DC, DC 20004 (Upper Northwest)   |  
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Ranked #91 of 130 Hotels in Washington DC
Charlottesville, Virginia
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
12 helpful votes 12 helpful votes
“Lovely Surprise. Small Room With A Very Clever Design”
4 of 5 stars Reviewed August 24, 2013

This was the first time we stayed at a W hotel, and what a lovely surprise it was. Our room was a Wonderful Queen (one of he smaller categories on their list), yet despite the limited size, I was amazed by how cleverly it had been decorated and allocated. The hotel rooms have almost every amenity one could think of. The lighting in the room was lovely and the bed, one of the most comfortable ones we have slept in for a long time. I visited this hotel several years ago, and W has done a fantastic job at remodeling it.

Room Tip: It's worth paying a bit more and getting a room on the higher floors. If you're lucky you...
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  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 5, 2013
Hello Attila W,

Thank you for your review. We are so happy you loved our modern design combined with the French Renaissance styling of our historic building. Don’t forget to visit our rooftop terrace for an amazing panoramic view of downtown Washington DC. We hope you will come visit us again soon and please let us know Whatever/Whenever you may need.

Best Regards,
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1,083 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (252)
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English first
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed August 23, 2013

So I am stuck as to whether or not this was worth the money. The location is second to none as there are not many places you can hang out on the rooftop deck, grab a drink while watching the snipers walk on the roof of the White House as it literally is about 200 yards away. If you know The W brand you know that the ammenities and the atmosphere is as unique and well-appointed as it gets. There is definitely a specific scene this brand is trying to attract and I can appreciate that and along with all of this comes the price which I was well aware of. However the staff at The W D.C. left me unimpressed. Even if you are trying to attract a higher-end client overall, I would think that would require all staff to be as accomodating and friendly as possible. This, unfortunately, was not the case in our experience as we were consistantly questioned about our presence in the hotel by what I assume to be the security manager. More than once per day we not only had to provide our key cards but an accompanying credit card and photo id. Had our rooms electronic key access worked, we could have avoided a lot of this but we had to go down 3 separate times to have our keys reprogramed and each time the same process. The Guest Relations staff were rude and short with us no matter who it was. Everything was expensive, two drinks upstairs on the roof cost $32.00. Some perks were the valet parking, ease of getting a taxi and the rooms were appointed well and the beds were comfortable (Queen sized bed for $349/night rate).

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 5, 2013
Hello KRUdvare,

Thank you for your review. We do have the perfect location with a short walk to many major landmarks in The District. We would like to apologize for the service you received during your stay. We take pride in our service and will be sending your feedback to our General Manager to address. We hope you will consider our hotel on your next escape and please let us know Whatever/Whenever you may need, wdcsocial@whotels.com.

Best Regards,
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Freeport, Grand Bahama Island
Top Contributor
52 reviews 52 reviews
32 hotel reviews
Reviews in 38 cities Reviews in 38 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed August 21, 2013

I stayed at this hotel for a convention nearby. This is a classic hotel modernized to the standard you expect from a W. I am a Starwood Platinum member and received a very nice upgrade to a fantastic Suite. The bedding was great, the bathroom was modern and clean and the technology in the room worked well. The ground floor restaurant served a great breakfast, but the star of the show was the rooftop terrace overlooking the White House. Super location backs on to Pennsylvania Avenue where you are close to monuments, museums, the Capitol, many restaurants and numerous business headquarters.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 5, 2013
Hello Brendan P,

Thank you for your review. We love our SPG Platinum Members and so happy you stayed with us. We do have a perfect location on Pennsylvania Ave with only steps to The White House and a short walk to many major landmarks. Please let us know when you plan your next trip and Whatever/Whenever you may need.

Best Regards,
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boston
Contributor
20 reviews 20 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed August 18, 2013

Room had a built in chaise, which was comfy for reading and a Koncept Z desk lamp (or similar), which was cool, and provided nice light

My only complaint was that they charge for wi-fi, the charge isn't crazy ~$15/day, but it was the first time I've had to pay in a while.

All of the other "little things" were good and added to the experience -- including having "Good Morning" mats in the elevator, in the morning.

  • Stayed August 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 5, 2013
Hello traveler_boston,

Thank you for your review. We are so happy you stayed with us and enjoyed your time. W Hotels are known for their modern style which we combined with our buildings historic design. We hope to welcome you back soon on your next escape and please let us know Whatever/Whenever you may need.

Best Regards,
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CT
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed August 16, 2013

Booked W hotel without doing adequate research on Trip Advisor. The hotel is a very charming hotel, but I would consider it as a "boutique" property. The rooms were very trendy, clean, and the beds were superb. Although, the property was "fancy" and the staff were kind, it really was not the best choice for a family getaway. I found the prices extremely high even for a big city property. For example, we returned after a long day of walking with the children. As we entered the hotel, we made a quick pit stop at the lobby bar. My son, daughter, and their friends immediately ordered cold bottles of water. They opened them immediately due to the very hot August day, and the kind bartender stated, "would you like to charge the $30 to the room or pay cash"? Even my eight year old joked, $30 for five waters?? That evening we ordered room service. The service was exceptional, but the food was average at best. Two waters, two light beers, a grilled cheese, and chicken tenders in excess of $100. I would recommend that the W would be a great hotel for a couple to enjoy a romantic getaway, not set up for a family vacation.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 5, 2013
Hello ghearst,

Thank you for your review. We are so happy you stayed with us on your recent trip to Washington DC. We would like to apologize that we did not live up to your expectations. W Hotels is a boutique lifestyle brand that bring the modern cool to life in our rooms and public spaces. We would love to speak with you more in regards to your experience. Please let us know when you make plans for your next escape, wdcsocial@whotels.com.

Best Regards,
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Senior Reviewer
8 reviews 8 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 15, 2013

Stayed at the W for a quick business trip. Nice hotel with a boutique-y feel, good location in NW DC and a great hotel bar. Customer service at the hotel was great. Asked for a room with a better view (premium Starwoods member) and the staff was very accomodating and moved me to a different room (sent service to help me move with my bags and didn't have to return downstairs to the front desk). Also realized that I forgot some toiletries and staff was quickly sent to provide some available items. Room itself was modernly furnished and clean. I would return!

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 3, 2013
Hello StevenC12345,

Thank you for your review. We love giving our signature Whatever/Whenever Service to make your stay special and unique. We do love our SPG Members and would like to thank you for your dedication to Starwood Hotels & Resorts. We look forward to welcoming you back soon on your next escape and please let us know if you need anything.

Best Regards,
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Oakland CA
Senior Contributor
32 reviews 32 reviews
8 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed August 14, 2013

While I will agree with the reviewer who said the halls are dark (ours was very dark), the rooms were light and airy and very comfortable. Every one of the staff we dealt with from bellhops, to doormen, to front counter and concierge gave us excellent service. We didn't have any room service, so I can't speak to that. The location was fabulous! We weren't in town all that long, but the proximity to the White House made it fun because we were able to "drop by" there several times. We could walk to all the monuments and even to the Capitol. I had one wrong charge on my bill and it was taken care of quickly.

I made sure ahead of time that we were nowhere near the disco and we had no noise troubles at all. They accommodated all of my requests.

Room Tip: Ask for a lower floor to avoid the noise of the disco.
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  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, September 3, 2013
Hello GinOaklandCA,

Thank you for your review. We are so happy you were able to enjoy our location with only a short walk to many major landmarks. We take pride in the service we provide our guests and will be sending your review to our General Manager to share with our Hotel staff. We hope to welcome you back soon and please let us know Whatever/Whenever you may need.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Washington DC

Address: 515 15th Street NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Upper Northwest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#31 Luxury Hotel in Washington DC
#78 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Washington DC 4*
Number of rooms: 317
Official Description (provided by the hotel):
This Washington DC Hotel is located in the heart of the city with convenient access to all of the great locations in DC. The W Washington DC Hotel looks forward to welcoming you. ... more   less 
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Also Known As:
w Washington Dc Hotel Washington Dc
w Hotels Washington Dc

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