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“Pre-arrival help goes above and beyond” 5 of 5 stars
Review of W Washington DC

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W Washington DC
4.0 of 5 Hotel   |   515 15th Street NW, Washington DC, DC 20004 (Downtown / Chinatown)   |  
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Ranked #79 of 133 Hotels in Washington DC
Seattle, Washington
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
“Pre-arrival help goes above and beyond”
5 of 5 stars Reviewed June 11, 2013

I've always had a great experience at the W - was completely blown away by the responsiveness to a request prior to my arrival.

I think most folks forget that they can always contact the hotel with questions or concerns - the W will not let you down.

Great property, awesome location, and terrific staff. Can't get any better in DC.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 20, 2013
Hello SeattleBizMom,

Thank you for your review. We are so happy you stayed with us on your recent trip to Washington DC. We love giving our signature Whatever/Whenever Service to make your stay special. We do have the perfect location with only a few steps to The White House and a short walk to many of the major attractions. Please let us know when you plan your next trip and we look forward to welcoming you back.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,188 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (276)
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English first
Hoboken, New Jersey
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 11, 2013

Great hotel and location. Staff was very friendly and helpful. Got a great room on the 10th floor with as much of a view of the White House as one can get in this hotel. The rooftop bar was disappointing -- 2 bartenders and 200 people trying to get drinks. Needs to be staffed better. Business center was a little pricey ($0.79 per page, really??).

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 20, 2013
Hello Bill C,

Thank you for your review. We are so glad you enjoyed your stay with us and we hope to be able to welcome you back soon. We would like to apologize for the service you received on our rooftop. Your feedback is very important to us and we will be sending to our General Manager to address. Please let us know when you plan your next escape and Whatever/Whenever you may need.

Best Regards,
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1 review
5 of 5 stars Reviewed June 10, 2013 via mobile

Brilliant! I would recommend every W property, especially the one on Washington DC. The service is impeccable and atmosphere excites all ages. Only negatives- I wish they had a bigger lounge that appeals to the single traveler.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 11, 2013
Hello Jblairgolf1,

Thank you for your review. We are happy you loved our hotel as much as we do. We take pride in the service we provide our guests and will be sending your review to our General Manager to celebrate with our staff. We hope to welcome you back soon and please let us know Whatever/Whenever you may need.

Best Regards,
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Toronto, Canada
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed June 10, 2013

Great hotel, full of the "W" brand and all that it stands for.
A great mix of vintage/old world with new modern touches.
Excellent location as well! Very convenient to The Mall, White House, Ellipse, Monument, Convention Center, etc.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 11, 2013
Hello tjanuskytoronto,

Thank you for your review. Our designers were able to combine the originally French Renaissance styling with W’s modern cool to create our unique look. We are in the perfect location with a few steps to The White House and a short walk to many of the Districts major landmarks. We hope to welcome you back soon on your next escape.

Best Regards,
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Shanghai
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 9, 2013

The hotel is spectacular - great location, wonderful staff etc. However Floors 7-9 on one side of the building, be prepared not to go to bed until 2:30 am. The downstairs bar is wonderful to start the night out. Again the entire staff is very accommodating....they know they have a loud club on the roof.

Room Tip: Enjoy - great rooms.
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 11, 2013
Hello Joseph S,

Thank you for taking the time to write a review from your stay with us. We love giving our signature Whatever/Whenever service to make your stay special. Our rooftop lounge and Living Room Bar are popular areas to SIP on cool cocktails and mingle with fellow travelers. We would like to apologize for the noise you experienced and will be sending your feedback to our General Manager to address. We hope you will consider our hotel on your next trip and please let us know Whatever/Whenever you may need.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed June 5, 2013 via mobile

I was at the W for one night but it felt like I was right at home. The front desk service was incredible and the rooms were what I expected from a W hotel. I can't wait to stay there again.

The rooftop bar was an excellent amentie and also thought the views in the rooms weren't great the view from the top more than made up for it.

  • Stayed June 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 7, 2013
Hello Great1MSG,

Thank you for your review. We are so happy you made our hotel your home away from home. We love giving our Whatever/Whenever Service to make your stay more comfortable. We hope you will come visit us again soon and please let us know if you need anything.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Jose, California
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 5, 2013

I travel quite a bit for work and have stayed at a lot of Starwood properties. This hotel is truly one of my favorites. My wife and I were here for a weekend getaway and had an awesome visit. The welcome desk staff (Bob) is very friendly.

We arrived at 9am and fortunately they had a room available for us. The upgrade to the Marvelous Suite was "marvelous". We had a view of the Washington Monument :)

Breakfast at the restaurant is very fresh and delicious, although the staff made mistake on the bill on two occasions.

Elevators get busy late evening, so be ready to wait in line. Concierge were helpful but did not go above and beyond. It was quite challenging to get table reservations on the rooftop bar.

Overall, I would highly recommend this hotel and would visit again.

Room Tip: Try the french toast at the restaurant.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WHotelDC, Manager at W Washington DC, responded to this review, June 7, 2013
Hello wildfirekunel,

Thank you for your review and recommendation. We do LOVE our SPG Platinum Members and we try to upgrade as best we can to show our appreciation. Our rooftop terrace is a hotspot for many tourists on the weekends to see our views of downtown. We would like to apologize for the service you received. We take pride in our service and will be sending your feedback to our General Manager to address. We hope to welcome you back soon and please let us know Whatever/Whenever you may need.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Washington DC

Address: 515 15th Street NW, Washington DC, DC 20004
Phone Number:
Location: United States > District of Columbia > Washington DC > Downtown / Chinatown , Penn Quarter , Upper Northwest
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#30 Luxury Hotel in Washington DC
#66 Business Hotel in Washington DC
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — W Washington DC 4*
Number of rooms: 317
Official Description (provided by the hotel):
Welcome to W Washington DC, a hotel beyond expectations. Next to the White House, the most powerful suits - pinstripes and black lace-rendezvous at W Washington DC, where Italian Renaissance meets modern cool. With commanding rooftop views of major landmarks, W-Gate is all about stately indulgence. ... more   less 
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Also Known As:
w Washington Dc Hotel Washington Dc
w Hotels Washington Dc

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