Overall a very nice stay. My husband and I got a weekend without the kids and thought the location was convenient to the attractions around DC including the Smithsonian and the White House.
The bellman was super friendly (Hey Bob!) and the concierge helped get us tickets to a show with Bill O'reilly and Jon Stewart. That was a plus.
But the rest of the staff had a few misses. When we checked in, they ended up checking us out accidentally and the cleaning lady kept banging our door down. The manager asked if there was anything he could do, but that was a weird question since I am not sure what I would ask for. Might have been nice if he just did something and didn't ask me what would fix the situation. So that was awkward.
They also didn't clean our room one day and we had to wait for about an hour for them to come and clean it. The room decor is as you expect from W, modern, quirky, fun. But there is a lot of white shiny materials and they look kind of dated when they get chipped.
As Starwood Platinum we got an upgrade, but just to another view because the hotel was full. We chose breakfast as the amenity for our stay. The breakfast took forever and was very expensive (our card covered only continental breakfast, so all additional items over $15 were extra and a simple breakfast in total was almost $60 - coffee, omelet, potatoes, juice for each). The hostess was rude and the food wasn't excellent.
There was also a bag of trash in the hallway next to the elevator with food someone had left. It was there for a day and a half until I stopped the cleaner in the hall and asked her to take the stinky food garbage away. She looked surprised like it was just left there.
The rooftop bar was great, love the strawberry lemonade drink. Expensive, but delicious -- worth a try!
- Official Description (provided by the hotel):
- Welcome to W Washington DC, a hotel beyond expectations. Next to the White House, the most powerful suits - pinstripes and black lace-rendezvous at W Washington DC, where Italian Renaissance meets modern cool. With commanding rooftop views of major landmarks, W-Gate is all about stately indulgence. ... more less
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- Also Known As:
- w Washington Dc Hotel Washington Dc
- w Hotels Washington Dc