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“Poorly managed” 1 of 5 stars
Review of Courtyard by Marriott Washington, DC / U.S. Capitol

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Courtyard by Marriott Washington, DC / U.S. Capitol
3.0 of 5 Hotel   |   1325 2nd Street NE, Washington DC, DC 20002   |  
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Ranked #90 of 130 hotels in Washington DC
Amsterdam, The Netherlands
1 review
2 helpful votes 2 helpful votes
“Poorly managed”
1 of 5 stars Reviewed November 11, 2013

The rooms in the Marriott style is the only positive of our stay at the hotel:
1- the attention from the reception staff was poor. Upon arrival and during check in we asked if the group had breakfast included, the answer was "all the information is in the papers provided". Cool!
2- breakfast arranged for the group was poor and miserable, constantly missing basic things like butter, plastic crockery, etc. despite we were paying 180 dollars per night.
3- noise was constant from trains if your room is in the rear, as trains circulate all night.
4- we had two incidents at the reception as they use to call pirate taxi services. In the first one we asked for a taxi at reception and the taxi called was pirate so a tax inspector appeared and made a report in situ, so we had a bad experience and lost half an hour. In the second incident, the day departing to the airport, we also asked for a taxi at the reception. When we arrived to airport and asked for a ticket the driver couldn't provide one...another taxi pirate paying some kind of commission to the hotel staff.
Definitively a hotel to not recommend.

Room Tip: Ensure that your room is not facing the railways
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  • Stayed November 2013, traveled on business
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
I am sorry that we were not able to meet your expectations while you stayed with us. Please know that the Courtyard holds customer service and hospitality in very high regards. I will be sharing this experience with the leadership team to uncover how we can improve.

Thank you

Chris Zanzano - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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247 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (37)
Date | Rating
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English first
jackson, MI
Contributor
13 reviews 13 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 7, 2013

I had a great stay at this Marriott in DC. I loved the location. I felt safe walking in the neighborhood, and was steps away from the Metro. Staff was friendly and room was clean. What else do you need?

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
Very happy that you enjoyed your stay with us while visiting Washington DC! Happy that our staff was able to exceed your expectations and look forward to you visiting our hotel in the future. Thank you

Chris Zanzano - General Manager
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Buenos Aires, Argentina
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed November 6, 2013

my experience was good, it's clean and comfy. no breakfast was included but are plenty of fast food around the hotel.
i dont feel very safe at night in that area but nothing to worry about. the hotel is safe but with extrange people at the arounds .
i ask at the reception if they could call a taxi to the central station at 2 AM.
the taxi never came, the front desk naver take reponsabilities on that either.
i have to took my bags and walk to the metro , running because the metro was about to close.
I don't think i would stay there again but it's not bad.

Room Tip: ask for a street side room, otherwise it will be very noisy because it's next to the metro.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
I am sorry to hear that we were not able to get you a cab. It can be a challenge at 2am in Washington DC to hail a cab down. I will share this with our team to help provide better service for future guests.

General Manager - Chris Zanzano
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Covington, Virginia
1 review
4 of 5 stars Reviewed November 5, 2013

Stayed for the Redskins/Chargers game. Wanted to stay in a safe area close to the Metro. Capital Hill/Navy Yard Marriott met all of our expectations. Property clean, staff went above their call of duty to help. Room clean and laid out nicely. Breakfast was excellent and priced well for the portion received. Metro on next block. Only downfall, fee to pay for parking.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Havelock, North Carolina, United States
Senior Contributor
25 reviews 25 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 4, 2013

Me and my husband stayed here for the Marine Corp Marathon and very pleased minus a couple of problems. One we were scheduled with a shuttle to take us to the metro at 4:30am and although we came down 3 minutes after the shuttle never came. We were told by another person also waiting there before us that the shuttle never came and left empty. We all left at around 4:45am.
The other problem is that they put a $380 dollar hold on our account which we had already paid for head of time.

Other than that the hotel was very clean and was at a perfect location for us.

Stayed October 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
My apologies for the accounting error and that is not a common practice at the hotel. I am sure that we rectified the issue in a timely manner. Thank you for the compliments on our cleanliness and location. Hope you choose ti visit us next year for the event.

Chris Zanzano - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hull,UK
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed November 4, 2013

Stayed at this hotel for my 40th birthday for a week at the beginning of October.

It was a great stay. Good location, just out of town so not busy but served by the metro right next door, or a ten minute awl to Union Station.

The room was excellent. Spacious, comfortable and a great bathroom.

The staff where, on the whole, OK.

My only gripe was the room still wasn't serviced by 1600 hours? After a day walking around DC the last thing I wanted to come back to was an unserviced room. Staff made out we didm;t want it serviced, so was slightly miffed by that, but a free drink in the bar and an hour later it was all sorted.

Already planning a return trip to DC and we would certainly use this hotel.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
Happy Birthday! Really sory for the mix up with your room being cleaned. Happy to hear that we were able to provide accomidations while taking care of the error. Thank you for the feedback and positive comments.

Chris Zanzano - General Manager
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San Jose, California
1 review
5 of 5 stars Reviewed November 3, 2013

This is hotel that is in walking distance from main attractions of Washington, DC near the Capitol. You may find promotions for $70 per night. The hotel is decent. Also the metro station is in one minute from hotel.

Stayed July 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BWI-CYTD, General Manager at Courtyard by Marriott Washington, DC / U.S. Capitol, responded to this review, November 21, 2013
Very happy to hear that our loction was ideal for your travels to Washington DC. Teh metro access is a great option at a very low cost. Looking forward to your next visit with us in the future.

General Manager - Chris Zanzano
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Courtyard by Marriott Washington, DC / U.S. Capitol

Also Known As:
Courtyard Washington, Dc / u.s. Capitol Hotel
Courtyard Washington, Dc / u.s. Capitol Hotel Washington Dc
Courtyard Hotel Washington Dc
Address: 1325 2nd Street NE, Washington DC, DC 20002
Phone Number:
Location: United States > District of Columbia > Washington DC
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Swimming Pool Wheelchair access
Hotel Style:
#79 Family Hotel in Washington DC
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Washington, DC / U.S. Capitol 3*
Official Description (provided by the hotel):
New hotel located one metro rail stop from Union Station, the transportation hub of our nation's capital and home to Amtrak train. Within easy reach of US Capitol, National Mall and The Whitehouse, use this hotel as your launch pad and enjoy the sights and sounds of Washington. Hotel amenities include The Bistro, free wi-fi, pool, GoBoard, and 24 hour business and print center. ... more   less 
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