Went here for the night after reading reviews of the hotel. Booked through Priceline. Originally requested a pet friendly room which is only the third floor. Then after further reviews I read that lower level floors were noisy. So I left doggy home and called the week before to ask for a room on a higher floor away from elevator. They said they put the notes in the system.
Called a few days before to see if we could request a room with double beds instead of one and was told they were fully booked. Ok no problem.
Arrived in DC at noon. Tried to check in earlier. Couldn't. Ok no problem. Parked the car ($45) left our bags and went for lunch. Came back at 2:30, still no early check in. So we sat at bar and waited 5 minutes before someone walked behind bar. Then asked do you need help? Strange question to ask someone sitting at a bar overlooking a menu. Ok no problem. Went up to desk at 3pm sharp and was told room was still not ready. I said this is a problem. Aside from the fact that a couple walked in without a reservation ahead of me and were offered a room with two beds when I was told numerous times including at noon that they were fully booked. So I mentioned that and she suddenly was able to find a room, with a wait. I said forget, I need a room because we have reservations at the W (hard to get and not worth it see my review for them). She gave me a room. 3:15, she asks me to sign my receipt and circles the price, $135. I said what's that the parking charge? She said yea, no, I said perhaps its someone else's receipt and sure it enough it was. After all that was squared away and I complained (why did I pay $200 and this guy paid $135?) I get our keys, make it to elevator and notice its a third floor room, specifically what I asked a week prior to change. Head back to desk and she apologizes, offers me $100 back on my card for the troubles then gets us into another room on 8th floor. Finally 3:30 and were in elevator to room and i get money back towards the outrageous parking charge. (valet was a mile away according to my mileage, maybe that's why it's so pricey but garage around corner is half price, learned this afterwards)
Room was nice I must say. Beds were smaller but comfy. Decor was nice. View, eh nothing but we sacrificed it for a room on a higher floor. Kuerug coffee maker was nice but only if you pay $5 for water bottle to use it with or just use tap water I guess. Shower was nice and I can't say I heard any noise other than a couple trying to get into the wrong room at 6:30am.
So I go to check out and Mallory is there and says hi so sorry but since you booked through Priceline (she knew this when I checked In) we can't give you a refund. We can offer you parking and breakfast. I said I'd like to speak to your manager.
So over to Joseph I go. I know he is a good manager because always responds to his reviews here so I asked him to make it right. He said he'd try to see if Priceline would allow a refund and after a confirmation with Priceline, boom I get my refund.
So, with all that being said I can say this was a nice hotel, a nice location (walkable to many sites) good lounge, good bell service, and good manager. And I'll book directly with hotel next time since apparently I could have got the room for $70 cheaper that way!
- Official Description (provided by the hotel):
- A restored 1920's architectural gem, the Hamilton Crowne Plaza Hotel offers refined accommodations and modern meeting facilities in the heart of the nation's capitol. Gracing the corner of 14th & K Streets, NW, this Washington, DC hotel places you in the ideal location whether you're traveling for business or pleasure. Just 5 blocks from the White House, 7 blocks to the Washington, DC Convention Center, 1 block to the McPherson Square Metro Station, minutes from the National Mall, Smithsonian Museums, and local dining and entertainment, the Hamilton Crowne Plaza Hotel is perfectly situated to make your visit a productive and memorable experience. The Hamilton's own 14K Restaurant and Lounge offers a contemporary American dining experience to guests and local DC residents alike. Perfect for people watching, entertaining, or unwinding after a day of meetings, 14K Restaurant and Lounge is the choice for casual meals or private gatherings. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Hamilton
- Crowne Plaza Washington Dc